Xfinity Stream no longer HD

@ttudrums Thank you for the reply. I will just wait and hopefully they have it fixed soon.

Hello, @DanS58. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help.

Please send me a private message with your first and last name as well as your full service address by using the Peer to Peer direct message icon is located at the top right of the page. Clicking on the direct message icon will bring up a message box that will allow you to initiate the conversation.

@volts I am in Champaign IL.

I had a long chat with an agent and provided screen shots of comments from here. Got no answer as to the problem. They act like they don't know it exists.

@volts

Good morning! We appreciate you bringing this to our attention as we want to be sure you have the best quality service for all your services, and all the ways you choose to stream. We truly apologize for any resolution concerns you have been experiencing and we always work hard to address these concerns as quickly as we can.

We have been seeing more of this and are happy to help. When you spoke to our customer service representatives, as you mentioned having done already, was a ticket created for you? Have you tried options such as a new browser, as well? Just to confirm, are your other devices broadcasting in the best resolution still? I know others have indicated its mainly presenting an issue on PC’s through the actual streaming website.

@XfinityDevinC If I understand correctly posting a problem to this community creates a ticket for Xfinity? I have not seen anyone from Xfinity post on this thread until today. Was something done to fix the resolution problems we have been experiencing? MSNBC (the regular streaming channel, not TVGO) looks better today but I can't tell yet if it is back to normal. Anyone else check it today? 

@XfinityDevinC 

Ticket #CR008366030

Yes I have tried different browsers. I've also rebooted everything but the refrigerator to no avail.

Hello @DanS58, thank you for reaching back out to us on the forums. I know how frustrating it can be to not be able to use the service on the device you are wanting to use and this is not the experience we want you to have. We would love to look into this further for you today and work to get the issue resolved!

Can you send us a private message with your first and last name and address to get started?

@KHF_Bob There is a known issue with the Xfinity Stream app at this time. We are aware of it and our engineers are working as quickly as they can to come up with a resolution. Thank you for your patience. 

@XfinityHeather One of your employees posted a couple of days ago on a different thread about this same issue that it was "resolved" even though it obviously is not. Can you all please get on the same page and stop sending mixed messages. It's getting very frustrating and ridiculous.

I appreciate your feedback and we will continue to monitor and check back. 

@XfinityHeather   As of 6:30 AM EST, I had higher res back on my computer monitor while streaming! Yipee!!!!!

@KHF_Bob That is awesome and I am so happy to hear it! Thank you for letting us know. We are working hard to continually improve your experience. Thank you for letting me go over this information with you today. I appreciate your time. If there is anything else, we can do for you don’t hesitate to reach out. We are here for you 24/7 for your convenience and peace of mind. Have a great day! 

Hi! We thank you greatly for your patience as our engineers are working hard with dedication and commitment to resolving the XFINITY stream concern. We will continue to monitor this issue and as soon as we have an update we will reach out here. We appreciate you greatly for bearing with us.

Hey there, @user_dd5a4c, thanks for reaching out through Xfinity Forums regarding your issue with CBS on TV GO. We would be happy to help with troubleshooting your concern if you are still having the issue! We definitely do not want you to miss any action on the big games! We are here to help! 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

@Anon589570

”Come on Comcast..at least don't so obviously try to push streamers back to signing up for overpriced cable tv service. ”

Its not even that.    I HAVE overpriced cable TV.   That all works fine, a 65 inch TV downstairs and a 46 inch upstairs.   So does streaming to anything that uses the Xfinity Stream app (iPhones and iPads here).  It is ONLY when using Windows or a Mac (no Xfinity app) with any  browser going to www.xfinity.com/stream/live.

It is OBVIOUSLY no longer HD.  

It is NOT a signal strength problem.   It is NOT a local problem, we have reports here from all over the U.S.  This is NOT a “technical issue that needs to be resolved”.  

I guarantee this was a decision by Comcast.  Since most people have moved on to phones and tablets with the Xfinity Stream app, the decision was made to save money by cutting back on bandwidth use for people still using PCs and laptops.  

My advice to all here is to get an iPad.   Or use the TV GO channels.   This is NOT going to change.  I fully expect this topic here to be closed/locked soon, as this is a “non issue for the vast majority of streamers”.  🙄  Note that it ALREADY says “Accepted Solution” at the top of the page.  

I pay for the overpriced Comcast cable also and I sign in to my account on my desktop in the garage to watch the channels I pay for. The HD disappeared but their billing due date did not.

Hello @Anon589570, thank you for reaching out to us on our community forums. Are you seeing HD quality issues on all channels or on some channels? This is not the experience we want you to have.

Hi XfinityAldrik -  considering the streaming live tv service delivered by Comcast over the past month or two (at least) is the blocky, pixelated mess that occasionally approaches old non-hd ntsc 480i, I guess you're probably meeting the standard that has been set.  I see lots of responses saying that Comcast engineers are 'working on it' but either  (1)your entire infrastructure is so broken that it should be thrown out and Comcast should outsource its service to somebody halfway competent, (2) your engineers are horrendously bad and they should all be replaced, (3) this is deliberate or (4) Comcast doesn't care.  My money is on 3 (or 3 and 4).

@EastyT. We are aware and are working on a fix. I will keep an eye on it and follow up with any updates. Thanks for your patience.

Hi, @EasyT. Any Chromecast issues have been resolved, but the PC streaming quality is still ongoing. If you are still having issues streaming no matter what or other internet issues, let me know. Your signal results show high T3 timeouts and high T4 timeouts. It could be due to an area issue, but I am just letting you know all the details I am coming across.