Tvapp-00500 error code

@XfinityAntoine​ I would appreciate help with this as I am a new customer and unable to get anyone on the phone?

Hello user_9j7uei! I'm sorry for the trouble you are having with the Xfinity Steam app. I rely on the app for most of the TV's in my home and know it's vital! I would love to help out. Are you seeing the Tvapp-00500 error when you sign in to the Xfinity Stream app? What type of device are you using? A Streaming stick, Smart TV? Are you able to access https://www.xfinity.com/stream/ through a browser? 

It and others are all about a technical hostility of Xfinity stream for Roku.  We all wish they would fix this.  Get some decent programmers, Comcast, because the Roku delivery is far better than the Xfinity stream alone. 

@user_jq8ulv Thank you for sharing the trouble you have had with the Xfintiy Stream app on your roku TV. I'm sorry for the trouble and that we have not fixed it for you yet. If our initial troubleshooting did not help, a repair ticket should have been created for the repair team to investigate and work with the app team to find the correct resolution. We would love to help out and make sure this is corrected so that you can view your programming again. Do you happen to have another device that can access the Xfinity Stream app. Like a tablet or smartphone? If so, I would like to see if that device is always displaying an error. This will help me know if it's an issue with the entitlements on the account, or the app version. 

Hey @user_bp45n3, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Stream App. I would be more than happy to offer my assistance looking into this further for you.

Could you please let us know on what device you are using the Xfinity Stream App, what Xfinity Video service you subscribe to, and if you are experiencing issues on other devices as well within the home? We hope to hear from you soon.

Hello, @user_33jymb. I'm sorry to hear you're experiencing while attempting to use the Xfinity Stream app. I would be more than happy to help figure out a solution to this problem. Could you please share with me what troubleshooting steps have you completed on your own to resolve this?

Thanks for reaching out, Don103! What troubleshooting steps have you already tried to get this working again. 

We are sorry to hear that you are also experiencing issues watching live TV on your Stream app @user_baewto, and appreciate you taking the time to reach out on our Community Forums. We understand your frustrations and where you are coming from and assure you that our team is here to help. To confirm, are you unable to watch all channels or just specific channels? Are you experiencing any error codes or messages?

Good evening @user_9j7uei, and thank you for reaching out to our dedicated Communities team with your Stream app issues, we appreciate it and hope you are otherwise having a wonderful weekend! I love our Stream app so I completely understand your frustrations and where you are coming from. I'm sorry to hear you are also receiving  error message tvapp-00500 and that you have been having trouble connecting with an agent on the phone. Rest assured, our team is on your side and happy to help. We can run through some troubleshoot steps to see if we can resolve the error. We're going to ask you a few additional background questions if you don't mind. May I ask what kind of device you are using to access the Stream app? Are you experiencing this issue on multiple devices or one in particular? 

They obviously know there is a problem because after about an hour on the phone the person says we will have to send this to my advanced team to call you back and the she gives me a $25 credit for my troubles. I don’t want the credit I want my streaming service to work not a discount on a service that is not working. This is frustrating !!!!

Thank you for reaching out to us @user_7bb08k! Has the advanced team reached back out to you?

@XfinityAldrik​  no one has reached out to me and i am very frustrated with this and to see the amount of others with the same issue is even more frustrating. Why can I not call and speak to a person to resolve this. The only consistent thing with xfinity is the bill? 

@user_s2md3p Hello and good afternoon. Thanks for posting to the community. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. I love the Stream app, and have it on my phone cause the kids hog the TV. It allows me to keep up with my shows. How is the connection health to that TV? Does it have a healthy and fast internet connection?

user_udu7vf thank you for taking the time to reach out today via Community Forums. After the tech visit did you notice any signs of improvement with service?

@user_fnuobi Good evening. Thanks for adding to the thread. We appreciate it, and are happy you thought of us to assist. We have the best tools, like the Xfinity Assistant I always recommend. It is the best resource for help when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and makes me very happy. Here is a link that I found to make it easy to use https://www.xfinity.com/xfinityassistant/. We see the issue has been resolved successfully. Is everything working well now?