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Saturday, October 5th, 2024 11:05 AM

TVAPP-00500 Error

@XfinityAldrik​  no one has reached out to me and i am very frustrated with this and to see the amount of others with the same issue is even more frustrating. Why can I not call and speak to a person to resolve this. The only consistent thing with xfinity is the bill? 

This post was created from this reply on different post

Official Employee

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1.3K Messages

1 month ago

Hello, @user_9j7uei! Thank you for leaving comments on another user's post regarding your shared concerns. We did respond to you a couple of times, looking for more details in order to further assist you, but I'm unsure if you saw those responses from us. I've converted your latest comment into its own post in order to fully and properly address any questions you still have. Thanks for remaining patient! Our Digital Care Team is the best at reviewing and resolving concerns as quickly as possible, so I am confident we can get this addressed for you. May we just have you provide some more details around what's happening, such as device(s) being used, whether this is happening while streaming live TV or playing back DVR recordings, any troubleshooting steps you've taken, etc.? All details are greatly appreciated, thank you!

4 Messages

@XfinitySara​ 

thank you Sara. The device is Westinghouse Roku tv. The streaming box works great on a different tv. The app is what I’m struggling with and it open I sign in and nothing the live tv doesn’t work I started xfinity a few months ago and the app has never worked. As for troubleshooting I uninstalled reinstalled maybe four times I tried resetting the tv resetting the WiFi and problem still. I did also make sure there were no pending app updates.

Official Employee

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1.3K Messages

You're welcome, @user_9j7uei! I appreciate those details. According to the requirements for activating the Xfinity Stream app on Roku, here, is your TV compatible?

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