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user_83rn7c
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Wednesday, February 14th, 2024 3:23 AM

Tvapp-00500 error code

I was on the phone with support for OVER and hour.  And they could not figure out why my xfinity stream, which I've had for 8 months, was not working.  After numerous failed attempts they told me to give them another hour so thru could run diagnostics.  They then sent me a text and said everything should be working fine now.  NOPE.  Still  not working.  They even had me delete the xfinity stream app, re-install and still.not working.  It's giving me the error code TVAPP-00500  

This has been an ongoing issue and it's unacceptable at this point.  

I pay for the "fastest" internet and the internet barely works in my house.  I harely get wifi anywhere in my home.  I have been complaining about slow wifi for years and now during the diagnostic they say they see there matly ne a connectivity issue with my modem.  

This is ridiculous and I've been lied to for years now. 

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Updated 

13 days ago

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XfinityAntoine

Official Employee

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1.4K Messages

9 months ago

Thanks for reaching out, user_83rn7c! I'm so sorry about your poor experience and service issues I'd be more than happy to look into this for you. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

 

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user_9j7uei

4 Messages

@XfinityAntoine​ I would appreciate help with this as I am a new customer and unable to get anyone on the phone?

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2 months ago

0

XfinityPaula

Official Employee

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1.2K Messages

Hello user_9j7uei! I'm sorry for the trouble you are having with the Xfinity Steam app. I rely on the app for most of the TV's in my home and know it's vital! I would love to help out. Are you seeing the Tvapp-00500 error when you sign in to the Xfinity Stream app? What type of device are you using? A Streaming stick, Smart TV? Are you able to access https://www.xfinity.com/stream/ through a browser? 

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2 months ago

0

user_tphh7p

1 Message

It and others are all about a technical hostility of Xfinity stream for Roku.  We all wish they would fix this.  Get some decent programmers, Comcast, because the Roku delivery is far better than the Xfinity stream alone. 

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16 days ago

0

user_jq8ulv

1 Message

8 months ago

Still having issues with xfinity app on my roku TV still get the code tvapp-00500 and I did everything the rep said to do and still unable to stream. This is ridiculous for a company so big and charges outrageous amounts of money for service and still can't figure out why a tvapp-00500 error is happening and can't fix it is beyond me. Why have something you can't fix for your customers. 

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XfinityPaula

Official Employee

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1.2K Messages

@user_jq8ulv Thank you for sharing the trouble you have had with the Xfintiy Stream app on your roku TV. I'm sorry for the trouble and that we have not fixed it for you yet. If our initial troubleshooting did not help, a repair ticket should have been created for the repair team to investigate and work with the app team to find the correct resolution. We would love to help out and make sure this is corrected so that you can view your programming again. Do you happen to have another device that can access the Xfinity Stream app. Like a tablet or smartphone? If so, I would like to see if that device is always displaying an error. This will help me know if it's an issue with the entitlements on the account, or the app version. 

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8 months ago

0

user_t496qi

1 Message

5 months ago

4 day, 12+ hours dealing with [Edited: "Inflammatory"] Same issue. [Edited: "Inflammatory"]

(edited)

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XfinityThomasA

Official Employee

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1.8K Messages

 

This isn't the experience we want for anyone, user_t496qi. Thank you for sharing your feedback and for joining us here on the Xfinity Forums. Are you using a Roku device that is having this error, and is this issue isolated? If you have not already can you uninstall the app, reboot your device, and reinstall the app to see if it helps?

 

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4 months ago

0

user_6w09qw

1 Message

4 months ago

I’m having the same issue.  I deleted then reinstalled the app.  I’m getting the TVAPP-00500 error message.   How do we resolve it?

1

XfinityMartyR

Official Employee

 • 

1.5K Messages

 

user_6w09qw Thanks for reaching out! What type of device are you using to view the Xfinity Stream app? 

 

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4 months ago

0

user_bp45n3

1 Message

4 months ago

Same problem done every thing that has be suggested still getting error: tvapp 00500

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XfinityDemitrius

Official Employee

 • 

1.3K Messages

Hey @user_bp45n3, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Stream App. I would be more than happy to offer my assistance looking into this further for you.

 

Could you please let us know on what device you are using the Xfinity Stream App, what Xfinity Video service you subscribe to, and if you are experiencing issues on other devices as well within the home? We hope to hear from you soon.

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4 months ago

0

user_33jymb

1 Message

4 months ago

Same exact issue here, is there a resolution? What am I even paying for?

1

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XfinityRaul

Official Employee

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1.6K Messages

Hello, @user_33jymb. I'm sorry to hear you're experiencing while attempting to use the Xfinity Stream app. I would be more than happy to help figure out a solution to this problem. Could you please share with me what troubleshooting steps have you completed on your own to resolve this?

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4 months ago

0

user_H202705

1 Message

3 months ago

I'm having the same issue.  It's been working for over a year.  I am watching on a Samsung TV, and the app suddenly doesn't work.  Can someone help me?

0

Don103

New Poster

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2 Messages

3 months ago

Me too... started today. Was working fine for years. No go on Roku Smart Tv or my Roku Express 4k.

1

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XfinityAntoine

Official Employee

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1.4K Messages

Thanks for reaching out, Don103! What troubleshooting steps have you already tried to get this working again. 

 

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3 months ago

0

user_baewto

1 Message

3 months ago

Same here was working fine for years now can’t watch live tv. Need a fix asap! 

1

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XfinityAlyssaA

Official Employee

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1.7K Messages

We are sorry to hear that you are also experiencing issues watching live TV on your Stream app @user_baewto, and appreciate you taking the time to reach out on our Community Forums. We understand your frustrations and where you are coming from and assure you that our team is here to help. To confirm, are you unable to watch all channels or just specific channels? Are you experiencing any error codes or messages?

 

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3 months ago

0

Wizowoz

Visitor

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1 Message

2 months ago

Wish I could get a live body to talk to I have a 65" Roku Smart TV and installed the xfinity stream app, went through setup but when I get to watch live TV and select the channel guide it always gives me the TVAPP-00500 error message too.  No help at all is available.  The TV is updated, have unistalled and reinstalled the app several times but keep getting this error.  When I connect my XUMO streambox all is well but I should not have to pay additional for something that should be included with my service.

0

user_9j7uei

4 Messages

2 months ago

I am also having the same issue with the same error message tvapp-00500 I recently switched to xfinity and I am amazed at the fact you cannot call and speak to a person it’s all automated help which is not working this is extremely frustrating I will have to go back to Verizon 

1

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XfinityAlyssaA

Official Employee

 • 

1.7K Messages

Good evening @user_9j7uei, and thank you for reaching out to our dedicated Communities team with your Stream app issues, we appreciate it and hope you are otherwise having a wonderful weekend! I love our Stream app so I completely understand your frustrations and where you are coming from. I'm sorry to hear you are also receiving  error message tvapp-00500 and that you have been having trouble connecting with an agent on the phone. Rest assured, our team is on your side and happy to help. We can run through some troubleshoot steps to see if we can resolve the error. We're going to ask you a few additional background questions if you don't mind. May I ask what kind of device you are using to access the Stream app? Are you experiencing this issue on multiple devices or one in particular? 

 

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2 months ago

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user_7bb08k

2 Messages

2 months ago

Having the same exact problem and it started last night. No problem with my bedroom app just the living room app. 

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user_s2md3p

1 Message

2 months ago

Stream app is giving me a TVAPP-00500. I’ve logged out and logged back in. I’ve reset my tv. I deleted the app and reinstalled it. 

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XfinityBenny

Official Employee

 • 

646 Messages

@user_s2md3p Hello and good afternoon. Thanks for posting to the community. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. I love the Stream app, and have it on my phone cause the kids hog the TV. It allows me to keep up with my shows. How is the connection health to that TV? Does it have a healthy and fast internet connection?

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2 months ago

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user_udu7vf

1 Message

2 months ago

Most of my X1 system went down a week and a half ago.  Techs out here twice.  Fixed some issues.  Then the Roku errored  out with the TVAPP-00500 error.  It eas working then the guys with the bucket trucks came to try to fix outside hardware even a ways upstream from our house.  This all ended with the team leaving and then getting the error message on Toku along with other error messages.  Everything worked fine a week and a half ago then it all started falling apart… freezing, black screens, error messages.  We pay way too much for this service to be this poor.

1

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XfinityMarcus

Official Employee

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1K Messages

user_udu7vf thank you for taking the time to reach out today via Community Forums. After the tech visit did you notice any signs of improvement with service?

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2 months ago

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user_fnuobi

1 Message

2 months ago

I am having the same problem. Internet works. Everything for me works except NO LIVE TV CHANNELS.....Error: TVAPP-00500

1

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XfinityBenny

Official Employee

 • 

646 Messages

@user_fnuobi Good evening. Thanks for adding to the thread. We appreciate it, and are happy you thought of us to assist. We have the best tools, like the Xfinity Assistant I always recommend. It is the best resource for help when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and makes me very happy. Here is a link that I found to make it easy to use https://www.xfinity.com/xfinityassistant/. We see the issue has been resolved successfully. Is everything working well now?

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2 months ago

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