New Poster
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4 Messages
Stream app needs to be fixed!!
It is not a television issue which are new, smart and LG’s. Our router is new and more than adequate.
The app is SLOW. When I finally get to a channel if I go back to previous channel, THREE DOTS just keep spinning. TV has to be turned off and on to watch. This occurs on BOTH smart televisions.
There is NO PROBLEM with any other apps.
Xfinity Stream shouldn’t have rolled out until it was ready. The longer we have it the glitches get worse.
We don’t want to use boxes again and pay more money. Since ALL other streaming apps work fine, what is Xfinity doing to correct it? Calling CS doesn’t help at all.
Shouldn’t be this difficult to watch television. Please advise!!
user_dpha5f
1 Message
4 months ago
I have started to experience "Loading" on YouTube programs on Samsung TV every few 30 seconds since last night 6/14/2024 . All YouTube programs work fine on all browsers on the computers. So mine is not internet issue at all. It is TV connected to Xfinity box which has been having issue all of sudden since last night after 2 decades using Comcast/Xfinity. Now Xfinity box/TV is not watchable.
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user_8lnucj
1 Message
4 months ago
THE APP [Edited: "Language"]. It has not worked yet. I purchased a faster/expensive modem too. The one Xfinity recommended too.
(edited)
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user_0lc7wo
1 Message
4 months ago
I have similar issues but I also find that the Xfinity app for Samsung is slow to resolve the picture once it appears on the screen. Sometimes it’s up to 30 seconds for the high-def picture to resolve.
The Xfinity app for Apple TV resolves right away. I just wish it had the mini guide like the Smart TV version of the app.
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user_e89e51
Visitor
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17 Messages
4 months ago
Wish I had read this sooner. APP doesn’t work EVER on any TV
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user_ll4i4p
1 Message
4 months ago
I think they are keeping it intentionally slow so you will get annoyed and pay more to get another box.
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DolbyAtmos
Visitor
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1 Message
3 months ago
Whoever developed the Xfinity stream app should be fired. It's buggy and slow. I have LG C1, C2 smart TV's. I have the same issues others described in this forum. I have to exit the app and restart the app every day. Every fking day. Hire better engineers Xfinity!
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Gbritey
Visitor
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1 Message
3 months ago
Over the years this app has slightly improved...until today. Our internet was down due to a "Comcast outage in our area". Since then the Xfinity Stream app will not load anything from Live TV, Saved programs, etc. Just the three dots . . . And the "try again".
We have 5 tvs with Roku boxes, 3 Roku Smart tvs (and one cable box/dvr) using X1 wifi.
Cable box works fine. Stream app on all Roku platforms has been frozen since internet came back on 7/15/24 (same day).
Reatarted all roku devices and tvs and x1 device, restarted app, checked for updates on roku boxes/device and Stream app. Uninstalled app and reinstalled app. STILL NOT LOADING CONTENT!!!!
Every other app running perfectly.
I, like many others, have been a customer for decades and am appalled at this long-continued issue and lack of concern/attention by actual Comcast human beings.
I will try again tomorrow im hopes that the cloud service wakes up and starts working.
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user_kxq83x
Contributor
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21 Messages
3 months ago
it almost seems intentional to entice people to stick with cable boxe$
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user_hbaw4p
2 Messages
3 months ago
Comcast is terrible they say use Firestick to resolve problem. I have a brand new firestick 4k max. And it will not work about every 5 min says not connected to internet. Back out to guide and go back to channel it is fine. I am even wired direct to my Xfinity provided router. If you recommend a solution that costs a customer money, you should make sure it works. CS is a hugh joke read from script and pass the buck if script doesn’t work. Looking to cancel and use a different service.
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user_wrfzma
2 Messages
2 months ago
We have the same issues. We insisted that Xfinity send a tech to our house rather than continuing to deal with customer service. Tech removed an amplifier & installed the newest router - now we have TV's that won't connect! Xfinity is sending a tech back to hopefully fix the issue. I agree that the problems are app based not equipment. Hulu is looking better every day.
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user_h922uj
1 Message
2 months ago
It sucks! I feel like I’m back in the 90’s dial up. I’m canceling it. It’s not worth paying for it
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user_09ilcl
1 Message
1 month ago
I have the app and it no longer allows me to stream anything. I have xfinity wifi and I have deleted and redownloaded the app. Still nothing. No matter the channel I am trying to stream or DVR recorded video I am trying to watch it just spins.
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user_b5j3yw
1 Message
1 month ago
I'm sorry to be blunt but can you stop gaslighting us and please fix the issues. It doesn't matter the brand of the tv or casting device, it's the app.
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user_e89e51
Visitor
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17 Messages
1 month ago
In a nutshell I am having all of these issues. CS is horrible,<Edited: Language>. I’m told their platform doesn’t work with ROKU TVs. You’ll need an Amazon fire stick or a XUMO box. It’s better now with the fire stick and XUMO box but we are still having the same problems. Just not as frequent. It’s taken over 4 hours months for them to come up with this solution.
(edited)
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user_imnsnv
1 Message
1 month ago
On 8/18/24 on my Roku tv and other Roku devices can not function as they were with the Xfinity Stream APP. I have done everything that people have stated previously. An Xfinity tech just left my home. He tested all equipment and it works, but the Xfinity Stream APP does not work properly with the Live TV choice. Even the Xfinity techies feel that something is wrong with the Xfinity Stream APP. Sounds like a software issue with the Xfinity APP is the problem, so why cannot Xfinity upgrade the APP. All of my other apps work fine.
Xfinity user Russ in Murfreesboro TN
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