Skip to main content

    Support

    Offers

U
user_744dfc
1st Topic
1st Like
1st Reply

Visitor

 • 

4 Messages

Thursday, March 17th, 2022 7:29 PM

Closed

ERROR TVAPP-00114

Internet streaming says there is a caching problem and won't stream tv program. Has worked for years. Started failing today - same machine, windows 10. tried clearing cache, change browsers, etc but nothing seems to work. I see this has been a problem for a while and haven't seen any good fixes in the forum.

Question

 • 

Updated 

3 years ago

27.8K

139

user_97ef02

Visitor

 • 

5 Messages

3 years ago

Called at 2 p.m. talked to a moron that had ZERO calls about this problem.  Acted like I was the only one on the planet with a problem.  Was told I WAS THE ONLY ONE THAT CALLED WITH THIS PROBLEM!!!!!  9:30 p.m.  Talked to another moron said he helped 20 people fix this problem and wanted me to create another user id.  I refused I've had the same user ID and password since 01.07.2021.  This is the idiotic message I receive when I do sign in after clearing my CACHE over 25 TIMES!!!!!!!!!!!!

Access not Authorized

You signed in successfully, but you must be an Xfinity user to enjoy this service.

HOW DO I SIGN IN SUCCESSFULLY IF I AM NOT AN XFIINTY USER.??????????  ON AND ON IT GOES!!!!  I think some moron hit a wrong switch or button and deleted all of our USER ACCOUNTS 2 days ago after the "speed increase".  THIS HAS BEEN GOING ON FOR 2 DAYS NOW WITH NO RESOLUTION!!!!!!!!!!!  AND TOTALLY USELESS TECH SUPPORT!!!!!!!!

1

Rick112

Visitor

 • 

5 Messages

@user_97ef02​ 

I spoke to three morons, likely different ones as it is apparently a job requirement that one have a low IQ to be an Xfinity tech

3 years ago

0

user_f26fc7

Visitor

 • 

1 Message

3 years ago

Talked to tech tonight (3/18/22) at Xfinity. Said streaming app is down pretty much nationwide.. they hope to have it back tonight.. 

1

XfinityWilliam

Official Employee

 • 

1.2K Messages

Hi @user_f26fc7. Can you confirm for me if you are still having issues with Xfinity Stream?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_880825

Visitor

 • 

1 Message

3 years ago

Same issue here since 3/17/22 around 10pm PST.  Frustrated

0

user_5fe6cc

Visitor

 • 

6 Messages

3 years ago

I wonder if this mess has anyhing to do with weak security. In the past week, I received 2 emails that I determined were Russians phishing for Comcast account logins. The emails were identical, telling me my last payment had been returned and please click below to confirm payment. The first one used a return address that looked like it might plausibly be from Comcast. On the second one, they forgot to change the .ru domain in the return address. Seems like this mess may have been the result of poorly executed response to a security breach.

1

user_425173

Visitor

 • 

1 Message

3 years ago

I want a REFUND!!! Same problem here since yesterday...

1

0

CCSean1

New Problem Solver

 • 

318 Messages

Hello @user_425173, I understand the frustration this causes and this is not the experience we want you to have as a valued member of the Xfinity family. We are aware of the issue and are working as quickly as we possibly can to get it resolved. We appreciate your patience and understanding while we work to resolve this issue. 

I no longer work for Comcast.

3 years ago

0

jhqbraille

Contributor

 • 

25 Messages

3 years ago

Comcast/Xfinity Representative:

I haven't seen an employee say anything to address this issue. 

As I have stated many times on this and other forum boards, the online streaming and DVR are the only reason I have this service.

When streaming or watching a recording in recent weeks, several times the program just stops. It comes back, or at least it did... now... current issue...

With 3 minutes left on a basketball game last night my husband's PC ZAP! Gone! no warning. ERROR TVAPP-00114. 

I sit down to watch something at 1 AM when I'm too tired to work and want to relax. I sign in and the message says:

"Access not Authorized

You signed in successfully, but you must be an Xfinity user to enjoy this service."

So, I must have been kidding myself all these years and all this money expended that I'm an Xfinity user.  

Coincidentally, my bill arrived in my email. Fix the service.  

1

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

Hi @jhqbraille,

We would be more than happy to offer our assistance. Have you performed any troubleshooting such as clearing cache/data along with power cycling the modem by unplugging it for 20-30 seconds from the power outlet and plugging it back in? Please let us know at your next available convenience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

HoustonREF

New Poster

 • 

11 Messages

3 years ago

Same problem.  Same response.  "Give us some time, we are working on it."

0

0

setesh

Frequent Visitor

 • 

10 Messages

3 years ago

Well at least I'm not alone and 4 hors ago when talking to a CS rep and security CS they had no idea what was happening.

1

0

user_97ef02

Visitor

 • 

5 Messages

@setesh​ Like the previous 60 people said "THEY ARE CLUELESS".

3 years ago

0

adelemh99

New Poster

 • 

24 Messages

3 years ago

TRY STREAMING THIS WAY...After dealing with this unhappily for three days, I closely read ALL the input on this forum so I am not the originator of the suggestion. 

Thank you to that poster.......He suggested using a different email address.  I am able to stream from Microsoft Edge now with this work around.

Comcast allows a secondary Comcast email address to sign in.  The only downfall is you must have a third email address outside of Comcast for verification.

I have a couple Comcast email addresses which I use for different reasons.  If you don't have a second one, create one. I just picked one and signed on, then

it asked for the OUTSIDE email address (like gmail) to send a code to for verification and once code is entered, it will know you and you can go from there. 

A secondary user according to Comcast does not have full access to everything on the account but you can stream.

I don't know if it will work for everyone depending on how you access streaming but worth a try while waiting for Comcast to get their stuff together.

This also confirms what another poster thought which was Comcast's server with our Master User info is kept is compromised.  Maybe they'll read this

email.

Good Luck........

2

user_744dfc

Visitor

 • 

4 Messages

3 years ago

Still not working this morning. I am reluctant set up a second user account as I would rather see the problem fixed.

1

adelemh99

New Poster

 • 

24 Messages

@user_744dfc​   I understand the point....You are thinking using a second account may calm some down and take the pressure off Comcast fixing the original problem. 

I'd like to think the pressure was making them work faster but highly doubt it.  By now, they know with so many on the internet complaining. In the meantime, there are many who only are able to stream their channels and they have crickets for how long now and how much longer.  I do not understand why Comcast's website or support people didn't know about the problem nor did they use a backup plan and GIVE us the workaround until they figured it out.  These kinds of things can affect their reliability ratings going forward.  I wholeheartedly agree with blue_gascon's recent post, and to add to that, having just been thru a different issue and explaining a problem at least 4 times start to finish even having been assigned two trouble codes, they need ro reevaluate the way they handle support calls.

3 years ago

0

blue_gascon

Visitor

 • 

13 Messages

3 years ago

Dear Comcast,

You really should be paying attention to this issue. I know you are approaching this as if it is just a bunch of end users who aren't all that important, but consider the further implications. How many end users are also employed in IT positions? What do you think their input will be when their employers are looking for enterprise service providers? You have an issue that is reporting itself with a specific error code that was built into the software when it was developed, yet you have been unable or unwilling to provide a solution for days now. I know as a former manager I would be hunting for an alternate provider at this point and my confidence in Comcast would be seriously eroded by watching this thread. I would find it hard to place much trust in Comcast for enterprise services, ESPECIALLY in connection with cloud based resources!

For something like this to happen and persist for this length of time indicates a structure with serious single point of failure risks. No matter what the failure was there should be a contingency plan in place to shift to alternate hardware or get things fixed from backups. If I had ever had a problem like this last this long in an enterprise environment as a manager I suspect It would be a career ending event.

Get it together people. FIX the problem, then reevaluate your structure and fix that as well.

6

agentLXXXVI

Contributor

 • 

41 Messages

@blue_gascon​ Comcast acting expediently to fix a problem? Not likely. Comcast remains one of the most customer unresponsive companies in the US, perhaps the world. Yet another reason to cut the cord.

3 years ago

0

blue_gascon

Visitor

 • 

13 Messages

That's pretty clear. The fact that NO ONE from Comcast has posted ANYTHING in this thread speaks volumes! I even tried sending an direct message to XFINITY SUPPORT by using the tool at https://forums.xfinity.com/direct-messaging. Here's what I sent:

The link is to this thread. The direct message was sent at 8:12 AM EST today. It is now 10:16 AM EST and there has been no reply whatsoever. They are lucky I am retired now or, as I said, it would have cost them at least one good size enterprise account. I may still make a few phone calls to people at my former employer just to give them a heads-up and provide them a link to this thread for their consideration.

3 years ago

user_3f10e42

Visitor

 • 

7 Messages

@blue_gascon​ IMO there is no other explanation than Xfinity was hacked and they took the online streaming down because they don't know how to stop the compromise. 

3 years ago

0

blue_gascon

Visitor

 • 

13 Messages

Not only possible but probable at this point. The lack of response from Comcast indicates they are in damage control mode and trying to keep a breach from becoming public knowledge. Yet another reason for any enterprise customers to jump ship.

3 years ago

0

XfinityDilary

Official Employee

 • 

2.1K Messages

Hello, blue_gascon! Thanks for commenting on our Community forums. And for your patience, while we replied. We appreciate your feedback on this matter. I can see you've already tried multiple browsers, and all additional troubleshooting steps have not been helpful either. I'm truly sorry for this experience. I know how frustrating it must be. I'd like to help resolve this once and for all. To confirm, your current device has been updated, correct? Also, have you tried any other devices to see if the issue persists? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_f44c3c

Visitor

 • 

6 Messages

3 years ago

I guess i feel better knowing it's just not me loosing my mind on this.  Thursday I got the infamous ERROR TVAP-00114 message and spent over 2 hrs on chat yesterday to no avail.   No fix.  No clue.  Cleared cache, rebooted etc.  Windows 11 Update really messed things up.  My printer had all sorts of errors from desktop and now can't stream my morning news.  Ipad works great tho.  Hopefully they figure it out.

0

0

user_42792f

Visitor

 • 

3 Messages

3 years ago

I am with the rest of you. Mine stopped working Thursday morning. Tried Chrome clear cache. Safari Access not Allowed. You signed in successfully but you must be an xfinity user to enjoy this service. Two browsers, two different reasons given.  Tired again this morning......Nope same issue.

1

0

CCBrandon1

Problem Solver

 • 

770 Messages

Hello. I know it is frustrating when you expect a service to work it does not. We are aware of the issue, and working to mitigate this ASAP. At this point, I would suggest using the iPad if it is still working and ask you to report any findings if you have any working, work arounds. We are taking note, thank you. 

I no longer work for Comcast.

3 years ago

0

VAIN

Visitor

 • 

6 Messages

3 years ago

I have the same problem for 2 days

0

0

grivard

Visitor

 • 

1 Message

3 years ago

Same problem. They tried to say I needed a housecall to fix.  Good (for them) stall tactic

0

0

forum icon

New to the Community?

Start Here