Xfinity Stream App – Launch and Sign-in Issues - RESOLVED

Hello @user_4f8252, thanks for reaching out for help with your Xfinity streaming app. The issue that was affecting some customers’ ability to launch or log in to the Xfinity Stream app / service has been resolved. If you were having this problem, you should now be able to log in and stream content as you would normally. Again, we apologize for any inconvenience and appreciate your patience. Thank you for being an Xfinity customer.

Same here.  Just started today for some reason.  Was watching all day yesterday (and the same for the past three years on this same laptop with this same browser) and late last night.  So far today, nothing. 

It's as if Comcast is doing an experiment to see how crappy they can treat their customers before they leave.  Sort of an internal experiment to know just how far they can go. 

Good luck with that.

I guess I should add that in my case I use Firefox and the message is TVAPP-00115.  Not that anyone apparently cares.  Sure didn't get much help on the phone.

Also, too, FWIW, I tried on a completely different laptop.  Same error message.

Same here, I can't even see any channels on my iPhone app.  

@GalleryGirl Thanks for creating a post on our Community Forums. I'm sorry to hear that you're having trouble signing in on your Roku. I'm checking for any known issues that have been reported already, but to check a few things, have you tested the Xfinity Stream app on other devices, or rebooted your Roku and modem?

@XfinityThomasD​ I can stream on my iPhone which is connected to my wireless network.  I have restarted my Roku.

Same thing is happening to me on Roku after activation says success it won't then connect and I reset internet connection on roku and restarted it still nothing

I can stream on tablet too but not on Roku and had these sticks a couple years and this is first time Roku won't work

My App is not working either on my iPad. I've done everything from delete, to reinstall, to resign in, etc.  When I start the App, it says to Sign In, I click on that and it says "You are already Signed In". When I hit Continue a circle goes around the Xfinity logo then I keep getting "Something Went Wrong" and I can't do any more.  Please help! And yes, my iPad is up to date and all Apps are up to date and I've restarted my iPad about 10 times during everything.

@bebeg Thank you for the detailed information in regard to error message you're receiving, and not having the same issue with other streaming services.

Does it give you the option to sign in and out of the App before receiving the error message or code? On your mobile device can you force close the App, then pull it back up? These are some great self-help options to troubleshoot the Xfinity Stream App.

On mobile devices/laptop/PCs, uninstalling and reinstalling the App is another option that has cleared errors for me. Here is a great article I found that has more self-help troubleshooting for the Xfinity Stream App: https://www.xfinity.com/support/articles/troubleshooting-stream-portal-and-app. 

Having the same problem here.

I am having the same issues with the app on my iPad. It was working this morning but now the guide won’t load, nothing shows up under scheduled recordings and, when I try to access my recordings, it says “No recordings found”.

Good afternoon u/Ldl17, and thank you so much for reaching out on our forums with your Xfinity Rewards concerns. We'd be happy to take a closer look at your account and the app to see how we can help. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I also tried restarting the Roku TV and that did not help.

Hello there u/user_14ae8e! Thank you so much for sending us a private message over our Forums regarding the issues you are having with the Stream app, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

•        Click "Sign In" if necessary

•        Click the "Direct Message” icon (upper right corner of this page)

•        Click the "New message" (pencil and paper) icon

•        Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•        Type your message in the text area near the bottom of the window

•        Press Enter to send your message

Hi, @dankirkd. Thank you for reaching out and letting us know. I see your main concern has been accessing recordings which I'm sure has been frustrating. I understand, at times, you are having login issues as well. I would recommend creating a post regarding the recording/DVR access issues, so we can help you with that as well. Can I have more details about your log in issues? Are you having a looping error, or are you getting an error message when logging in?

@user_219979 We are sorry about the trouble with the Xfinity Stream app. If you are still having issues, please let us know, so we may assist.