Contributor
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35 Messages
TVAPP-00100 - unable to sign in
Xfinity Stream app on Roku is unable to sign me in, even after entering the authorization code into xfinity.com/authorize multiple times. Getting the message:
Thank you for being an Xfinity customer.
We had trouble signing you into the app. Please try again later.




user_ccd29d
Visitor
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2 Messages
2 years ago
Same here, I can't even see any channels on my iPhone app.
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XfinityThomasD
Official Employee
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1.6K Messages
2 years ago
@GalleryGirl Thanks for creating a post on our Community Forums. I'm sorry to hear that you're having trouble signing in on your Roku. I'm checking for any known issues that have been reported already, but to check a few things, have you tested the Xfinity Stream app on other devices, or rebooted your Roku and modem?
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TurkFactor
Frequent Visitor
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18 Messages
2 years ago
Same thing is happening to me on Roku after activation says success it won't then connect and I reset internet connection on roku and restarted it still nothing
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XfinityThomasD
Official Employee
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1.6K Messages
2 years ago
Thanks for verifying. I haven't seen anything come through our reported channels as of yet, but let's see if we can work on this for you. Would you please send our team a direct message with your full name and full address?
To send a Direct Message:
Ensure you are logged in
Press Enter to send it.
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Mem11
Contributor
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21 Messages
2 years ago
Same thing is happening to us with our Roku Streaming stick. Obviously this is an Xfinity/Comcast problem, please fix. Thanks.
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Mem11
Contributor
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21 Messages
2 years ago
Just tried the Xfinity Stream Website on my PC, same thing - Unable to sign in. Different error code - TVAPP-115.
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smarthur
Regular Visitor
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8 Messages
2 years ago
Stream App still down for me on all platforms (Browser, iPad, iPhone, Apple TV) using Xfinity internet or cellular. Online Chat support wasn't helpful and had no idea what was happening.
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user_3858d8
Visitor
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2 Messages
2 years ago
Same here !! I’ve reload the app multiple times , I’m unable to open the stream app after verifying what feels like 100 times .. please advise
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