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user_3g6xxa
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Wednesday, January 17th, 2024 6:36 PM

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TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv. 

Question

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Updated 

1 year ago

79.5K

392

Cbarden

Visitor

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3 Messages

1 year ago

Not working on samsung tv

Note: This comment was created from a merged conversation originally titled Streaming app

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XfinityAldrik

Official Employee

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2.1K Messages

Thank you for reaching out to us on our residential forums  @Cbarden! We have identified an issue where some customers using Samsung equipment are getting the TVAPP-00148 error. Our engineering team is currently working to investigate what is causing this issue so that we can then provide the fix you need! We don't currently have an ETA or workaround available at this time.

 

 

If you have any other eligible devices in the home that are not Samsung, I would recommend giving those a try to see if you can watch content from there in the meantime. Thank you so much for your paitence while we work through this for you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

user_0uo729

2 Messages

1 year ago

Video cannot be displayed. Error TVAPP-00148. Samsung model 2021 and app reinstalled several times. This error is on all live tv channels

Note: This comment was created from a merged conversation originally titled App not working

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XfinityWilliam

Official Employee

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1.2K Messages

Hello @user_0uo729. We are currently aware of this issue, and our engineers are working to get this resolved as quickly as possible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Kgildy

3 Messages

1 year ago

@Xfinity Support  is there an expected timeline to fix this bug?  I’ve been without live tv for 3 days.  Will our service fees be prorated?

Note: This comment was created from a merged conversation originally titled Xfinity stream down on Samsung tvs

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XfinityJamesC

Official Employee

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2.1K Messages

Greetings, @Kgildy! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Xfinity Stream app, but you have definitely come to the right place for assistance.

 

Our engineering team is currently working to investigate what is causing this issue, but we don't currently have an ETA or workaround available at this time. If you have any other eligible devices in the home that are not Samsung, I would recommend giving those a try to see if you can watch content until this has been resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_htjsg2

2 Messages

1 year ago

My xfinity stream app loads but won't let me watch TV says We run into a problem while streaming Era a TV app - 00148.

Note: This comment was created from a merged conversation originally titled Xfinity stream not working.

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user_s1uglb

2 Messages

1 year ago

My samsung tv has had error code TVAPP-00148 since the 17th, been 5 days, wondering when itll be fixed? And if my account will be credited for not being able to use service?

Note: This comment was created from a merged conversation originally titled Xfinity streaming app

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AllStar40

Contributor

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33 Messages

1 year ago

It’s been 3 days since Xfinity updated the app and made it so Samsung tv owners can’t watch live tv. There’s never problems with other apps. [Edit: Inflammatory Remarks] 

Note: This comment was created from a merged conversation originally titled Xfinity stream app error 00148

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XfinityRyanE

Official Employee

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1.1K Messages

Hello @AllStar40, thanks for reaching out. 

There was a Samsung Firmware update that was pushed on 01/16, which made some TV models incompatible with the Xfinity Stream app. Correspondence with Samsung is ongoing to determine a possible solution, and our engineering team is actively investigating the issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Jess5377

2 Messages

1 year ago

I have been unable to watch live tv on my newer Samsung since 1/17/24. I can see in the forum that xfinity is aware of the issue, I am wondering if I will be getting a refund on my account since I’ve been unable to watch live tv for one week.

Note: This comment was created from a merged conversation originally titled Error code TVAPP-00148

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user_437wcr

6 Messages

1 year ago

Not working on my Samsung tv

Note: This comment was created from a merged conversation originally titled Xfinity stresming

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user_yjomb7

6 Messages

1 year ago

What a joke I filed theough fcc and comcast calls me and has no idea about this even though 14k people have a problem. [Edited: "Inflammatory"]. Call me when they know they have a problem and resolution.

Note: This comment was created from a merged conversation originally titled Tvapp00148

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user_59fmrm

2 Messages

1 year ago

This error is non stop. Everyday. You pay $190 a month for a service that does not work. I have complained about it before and nothing happens. I even tried to get rid of cable because of it, but only new customers can have internet only. So here I am paying $190 a month for a service that doesn’t work. This is absurd.

Note: This comment was created from a merged conversation originally titled Error TVAPP-0148

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user_lltlde

2 Messages

1 year ago

Been having this issues for the past two weeks showing this error of not being able to play.. uninstall the app reinstall the app and it still doesn’t work. This is ridiculous..

Note: This comment was created from a merged conversation originally titled TVapp 00148

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Mikejennwv

4 Messages

1 year ago

When is this going to get resolved on being able to view the Xfinity stream App on Samsung TV. Xfinity Stream APP not working on my Samsung TV. Menu pops up but when I select channel getting error code : TVAPP-00148.  After spending over hour with tech and deleting app, reinstalling app, resetting password, resetting router still have same code.  Waiting on tech to get back to me.  The App works on my phone and Roku/firesticks 

Note: This comment was created from a merged conversation originally titled TVAPP-00148

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user_90egt3

15 Messages

1 year ago

I cannot use the newest release of the Xfinity Stream app on my Samsung TV.  This release is causing an error for ALL live channels which prevents them from being able to play and gives an error of TVAPP-00148.  I know this has been reported before and your response was that your 'engineers' (what a joke) are working on it.

1 - where is the quality control and testing for this app prior to it being forced on the users? 

2 - Rather than making us not be able to use the Xfinity Stream app why do you not just restore the prior version? 

3 - Can your so called engineers kindly perform some quality testing before they force their broken code on the end users?

I work on technical projects as a TRUE Engineer (Technical Architect actually).  My clients would demand that I resolve a problem such as this within 24 hours or less IF I ever caused a problem like this.

Note: This comment was created from a merged conversation originally titled Xfinity Stream error TVAPP-00148

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user_i6b9p4

2 Messages

1 year ago

I have been getting error: cap-00148 on my tv for a week now. I have tried everything to get it to work. They even sent someone out to fix it and no luck. Yall really need to fix this problem. 

Note: This comment was created from a merged conversation originally titled Cap-00148

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user_5kofz6

4 Messages

1 year ago

Day 6. No Xfinity streaming app.   Was assured that the app would be working by Feb 6th.   Disappointed with customer non service too. 

Note: This comment was created from a merged conversation originally titled 00148

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XfinityJorge

Official Employee

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2.1K Messages

Hey there @user_5kofz6 thanks for using our Forums to reach our team. Let us work together over DM to take a deeper look into this for you. Can you please send us your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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