Stream App Not Showing All DVR Recordings

Thank you for your response. As noted above, this was one of the steps that I had previously tried with no results.  I did try this again as you suggested, and it stated that my DVR was in sync.  Unfortunately, my issue is still not resolved.  The stream app still does not show all of my DVR recordings, including recent ones like Amazing Race and Survivor. Please help me resolve this issue.  Thanks in advance.

My apologies for the misunderstanding, @user_jp6biw. You mentioned that your DVR was 80% full with 139 recordings, but your stream app was 99% full with 17 recordings after some recent account adjustments. Did you remove your dedicated DVR service or downgrade from the standard 150-hour DVR service to the 20-hour DVR Lite service as part of those adjustments? That would explain why you had so many more recordings on your physical device than you do on the cloud. 

Thank you for your response. I wasn’t aware of any changes to my account, but I recently upgraded to unlimited bandwidth due to recurring overage issues caused by using the streaming service. At the time, I wasn’t informed of any streaming downgrades. Is there a way to restore full access so I can continue using my main television to view the programming? If I do have DVR Lite, this service does not suit my needs, and I would prefer to revert to the original service I had. I appreciate your help.

@user_jp6biw​ Did they ever fix this for you?  I've been trying for months to get it fixed,  I think I have to just switch to ATT at this point.  $220 a month and it doesn't work. 

@user_jp6biw Hi there! Please note that our messaging platform is not an immediate one-on-one chat, so there may be occasional delays as we assist other customers, craft our responses, or catch up with the conversation. We truly appreciate your patience and will respond to your direct message shortly. 

I am also having this issue. My home DVR has 80 recordings.  My phone app has 5 recording. What have you done to fix this issue?

Thank you for reaching out here @user_tkf64v. Have you gone through the DVR sync process already? If that has not worked we can look further into that from here for you. 

@XfinityWilliam​ Did all of these. None fixed. It’s gone through a hard reboot and scheduled reboots a number of times. Started & stopped. Rebooted. Honestly when you click on Sync DVR it doesn’t seem to do anything. Instantly says done. Have plenty of space on local and cloud. I work in IT and have tried all the standard tasks. Xfinity downgraded my service accidentally, fixed it next day, but all recordings didn’t come back. 

Just certain recordings.  I want to record 4 late night talk shows and I can only see 3 of them on the Strea app, but all 4 show up on the X 1 DVR box.  Very frustrating!

@user_am64​   I talked to them yesterday. They said give it an hour or two. Still not fixed!!!

Greetings, @user_bna4co! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having the same issues with your DVR, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@user_422cd8, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. I'm sorry to hear the options above did not help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

This is happening to me as well. Recording 5 shows and only 3 show on the app.  I even had Comcast out to the house. They had no clue what to do. Someone needs to fix this issue. Annoying as [Edited: Language]

@user_562b1b Thanks for adding to the thread. How many users are streaming while you record?

Thank you for reaching out to us @kmv116! Could you please confirm if this is happening with newer recordings? 
Could you also confirm the date this episode of Dateline was recorded? When looking at the recordings on the X1 box, it should show the date the show was recorded below the season and episode section below the image of the recording as shown in this article here. 

Does the Cloud Storage show full? This should be viewable in the recordings section in the Stream app and the X1 box.