Chromecast not working with new Xfinity Stream app update

@XfinityBillie Sorry Billie, this didn't work.  I checked the setting as you suggested and the toggle for Stream was already on.  I tried toggling it off and on again but no change.  Still can only see 1 of my 3 Chromecasts, just as everyone else here is reporting.

I really appreciate you checking those steps for me! I'd like to do some further troubleshooting with you. Please send us a direct message to "Xfinity Support" with your full name, address and the user name you are logging into the Stream app with.

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@XfinityBillie this isn’t a solution at all. Please give us updates on how comcast is fixing this on their end. There is literally nothing we can do in our end. AGAIN

I'm at a loss as to why they can't just roll it back. I feels like a big middle finger to us.

@rfarley it really is. And this is the 3rd time in the last 3 months they have had this problem. Went from not casting at all, working again, now only one device shows at a time. And customer service is ZERO help. Like you might as well go yell at the sky 

And just for fun I called customer service again and have been transferred 3 times so far with zero help 

Thank you, we are aware of the issue and are working on creating a solution

@XfinityMikeB Thanks for the update, Mike. One solution would be to rollback the update. Thanks, -r

Thanks for taking the time to reach out to us regarding your issues with the recent firmware update and your Chromcast. I can entirely understand how frustrating it can be to not be able to access our stream app through your Chromecast device. Have you attempted the following steps at all? 

1. For users on iOS 14+, you must give the app permission to find and connect to devices on your local network in order to detect any available Chromecast devices.
   • Launch the Settings app on your device running iOS 14+.
   • Now, tap on Privacy.
   • Next, tap on Local Network.
   • On the next screen, you should see the list of all the apps that have requested permission to find and communicate on your local network.
   • Find Stream, and swipe or tap the toggle to turn it on, with green indicating that the feature is enabled.
2. Tap the Cast icon on the header section of the app.
3. You’ll see all your available devices that are connected to Chromecast and ready to cast. Tap a device.
4. Once you're connected, the Cast icon will be solid.
5. Select a program to cast to your Chromecast device.

@user_c78c52

Come on, Xfinity.  Pretend you care.  Where's the solution???  My internet and cable service was recently down for 10 days due to a faulty cable and NO ONE could care less even though I explained that I have a house member in the health care field who needs internet service.  Here's another chance.   Do you care about your customers???

Hey @user_9da714, thank you for reaching out on our forums. I can definitely understand it making it hard to use especially if you have several Chromecasts. The team is still working on a solution. In the meantime, if you need to switch which Chromecast you are using you can relabel it to be first alphabetically. 

only one shows up on the app.   I can disconnect it from one tv and move it to the other but I don't consider that a solution for what I pay Xfinity every month.  We need a real solution.

We definitely understand and are working on getting a resolution that will resolve the issue once and for all. We do apologize that the current workaround is inconvenient. But we do assure you that we are working to get a resolution as quickly as possible and hope to have one sooner rather than later.

Could it be that Xfinity won't give us a solution because this issue is not considered a deal breaker?  You don't think I'll change companies because I can't cast and feel it's a minor part of my Xfinity value?  Don't be so sure.  I called AT&T yesterday.

Hi, @barberio100. Have you completed any/all of the troubleshooting steps listed? If so, is the issue still occuring on your end? I did just post a recent update for the OP to try, let us know if you have any resolution to this issue if that works for you. 

@XfinityChristina I renamed the other two devices to appear in google home before the one showing up, Closed and restarted the home app.  Uninstalled and reinstalled the stream app.  This did not work.  The same 1 chrome cast is still only showing up. (I have three)

Hi @rfarley, and thank you for sharing your feedback here on the Xfinity Community Forum. We understand how frustrating this can be and want you to know that we are working really hard to find a resolution to this issue. By chance have you had the chance to try the temporary work around posted by XfinityChristina? If so, we'd be happy to troubleshoot your devices further. 

I am sorry to hear you are having issues with your TVs. There is a known issue but for some customers these steps have helped resolve. First rename your casting device on it's supporting app (such as google home for a chromecast device), something that would make the device listed first if in alphabetical order, such as AA first then the device name and then retry. 

@user_43a0f7

Thank you for sharing your experience with us in our forums. We have identified and addressed the issue with the list of casting devices being limited in some cases. Please update your app to the recently released 7.1.0 version from the app store and try again. We apologize for any inconvenience - happy streaming.