Retired Employee
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5.9K Messages
Update on iPhone 14 Shipments
Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate your patience.
Accepted Solution
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
3 years ago
@user_cb7uj8i, @user_988134, @user_85b13d, @user_90861d, @user_401e88, @user_1eb1c8 and anyone else on this thread,
As stated in the original post on this thread, Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate your continued patience as we work to get orders fulfilled as soon as those devices are received by us.
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user_eaa458
Visitor
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1 Message
3 years ago
Is there an eta when the devices will ship?
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scottdc92
Visitor
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1 Message
3 years ago
Why do I have to go and search for this information? This information should have been sent out to those who have purchased the device. This is an example of terrible communication and why many are upset.
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Akerr2022
Visitor
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1 Message
3 years ago
Xfinity needs to be more transparent!! Preordered an iPhone 14 Pro Max Space Black 1TB on 9/9 just after preorders went live, received order confirmation. Still no tracking, no updates, etc. I have been told 5 different stories!
1. via online chat I assure you it shipped Fedex here is tracking, tracking is no good.
2. Via telephone agent says sorry you won’t get your device until 10/28
3. Supervisor via telephone on 9/15 so sorry it’s in our warehouse and awaiting fulfillment expect a couple days delay but system shows 9/16
4. In person at Xfinity store 9/16 well it’s backordered no ETA but is awaiting fulfillment
5. via chat online 9/16 sir it has Shipped here’s a fedex tracking number different then provided on 9/15 and also bad does not work.
so what is truly the case can you be honest, why are reps telling different stories l, giving false fedex tracking?
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user_401e88
Visitor
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3 Messages
3 years ago
I ordered on 9/9 as soon as orders launched and received my confirmation but no date for delivery. I have heard nothing since. No apology or explain action to why my phone has not arrived. No tracking number or anything. Really upsetting watching other xfinity customers recieve thier devices on Twitter yet I haven’t heard a peep about when mine will arrive.
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user_90861d
Visitor
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1 Message
3 years ago
Ordered 9/9 with a delivery date of 9/16. Haven’t heard a thing since, and can’t find any info anywhere else. Should I have went in store to pick one up? I feel like xfinity should at least have some sort of explanation instead of leaving us in the dark.
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user_85b13d
Visitor
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2 Messages
3 years ago
I was told when I ordered it would ship on September 16th. I just called and they now saying sept 30 at earliest.
Looks like we be waiting.
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user_988134
Visitor
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1 Message
3 years ago
Xfinity this is outrageous you tell everyone one thing and then you don’t follow through. I’m disappointed you take our money and give nothing in return and don’t have the decency to give us a heads up. I know so many people with other carriers that have their phones. Why don’t we have answers?
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user_cb7uj8i
Visitor
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2 Messages
3 years ago
Xfinity, WHAT IS GOING ON?
No updates, no emails, support is completely useless. Why should I continue using your service if this is how you treat your customers?? SO MANY people having the same negative experience. This is the last time I pay through a contract with you, will be switching to ANY viable alternative as soon as this 2 year deal is up. You've lost a customer here for sure.
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user_1eb1c8
Visitor
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8 Messages
3 years ago
i ordered a 14PM 128GB on 9/10 for 9/16 delivery. Confirmation email minutes later. havent heard anything since. theres a weird package on my fedex but theres no status or updates just says (master). credit card charge dropped after 3 days but was recharged at 12:42AM today, was told 4 different stories via phone call(twice), chat, and in store. all different dates on when and all different reasons why they were coming late.
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user_b83f5c
Visitor
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1 Message
3 years ago
I’m on the same boat, Apple must issue the complimentary credit to us on the phone, he gave us false promise at his keynote. BTW , Xfinity should notice what’s going on.
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user_183f07
Visitor
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6 Messages
3 years ago
Ordered Black Iphone 14 Pro Max 125gb, and a Purple Iphone 14 Pro Max 125gb on 9/10.
Purple one arrived today, took 3 hours on the phone with the call center across the ocean to get it set up. Finally was transferred to a nice lady who quickly helped me.
She also let me know that my black pre order, placed on 9/10 in the early part of the day will not arrive until at LEAST Oct 14th. How does that make sense?
Also no way to change your order, no official communication, nothing. I had to dig and dig for that answer.
This is simply unacceptable.
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user_0eef91
Visitor
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1 Message
3 years ago
I will never place another preorder with this company after this one I’m irritated that my wife has her phone with Verizon n all my friends have their phone. I pick Comcast so now I feel and look stupid by picking this company. Go to a company that Apple respects we see they don’t care for Comcast because we have to wait for preorder 2-4 weeks after the device is out to the public
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Muzickallynclined
Contributor
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20 Messages
3 years ago
This is very irritating. I place my orders on 9.9.22 @ 8:15 am. I placed an order for 2 phones: A14PM 256GB Silver and 512GB Space Black. After an hour I received an email that they need verification, meaning I had to send a copy of my drivers license front and back. Ok I did that and both orders were cancelled. Ok so I called and placed my orders again being that that those two orders were cancelled. I received 2 emails later requiring verification. I did the same thing and both orders were cancelled again. So I called and placed the orders again and this time, one order was confirmed and that was for the 256GB. But the 512GB had to be reordered again. So.......this time I called the verification dept and the agent stated on the phone that he would stay on the phone with me this time and advised that there was a glitch in the verification dept WHICH IS NOT MY FAULT! Well, that did not work either and he advised me to go to the closest XM store. I went there and placed my 4th order for the 512GB. I received a 9/30 confirmation. Now XM is talking about 10/28??????????? This is not acceptable but I don't think that it is XM's fault. This is on Apple!!!!!!!
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user_a5bf28
Visitor
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1 Message
3 years ago
Hello! Is there any explanation on why my wife received her iPhone 14 pro in purple on 9/17 yet my iPhone 14 pro in Silver has yet to ship?
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