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user_58ad15
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3 Messages

Saturday, March 12th, 2022 5:17 PM

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Port Forwarding error "We are having some trouble"

I have tried for the last 2 hours to try to get somewhere with Port Forwarding. I have tried both on my PC and on the App. every instance I get this "We are having some trouble, please try again later". 
Anyone have any ideas on some help? 

Question

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Updated 

3 years ago

14K

53

boozinbuzz

Visitor

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1 Message

3 years ago

Same issue here, getting a 500 back, "invalid parameter". I miss my AT&T Fiber.

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user_654a38

Visitor

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3 Messages

3 years ago

Issue not fixed !!!

  1. code: "001"
  2. detail: "org.springframework.web.client.UnknownHttpStatusCodeException: 520 Unknown: [{\"status\":520,\"message\":\"Invalid parameter name\",\"error_code\":5210}]"
  3. source: "xficov_config_sets"
  4. status: 500
  5. title: "Server Error Occurred"
  6. type: "https://github.comcast.com/xfi-coverage-platform/api-spec/blob/develop/error-code.md#500-001"

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CCDevin

Problem Solver

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735 Messages

@user_654a38

Good morning! Thank you for reaching out to let us know this is still occurring for you and that you have been having trouble with your port forward. Have you attempted to delete this and add the port again?

I no longer work for Comcast. 

3 years ago

0

user_654a38

Visitor

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3 Messages

@XfinityDevinC​ Yes, at least 15 times I tried, including modem and gateway resets. There is clearly a logic error on your backend. If this is not addressed soon, I will be forced to either at minimum replace the modem routing (bridge) or worst case purchase a new modem (and router) at which point I will send the invoice to Comcast  ;-)

3 years ago

0

XfinityJaxie

Official Employee

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292 Messages

@user_654a38, thank you for providing that valuable feedback regarding the steps you have taken thus far. Which gateway are you using? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_654a38

Visitor

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3 Messages

Model: CGM4140COM

Vendor: Technicolor

Revision: 2.2

xFi

3 years ago

0

XfinityArmand

Official Employee

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2.1K Messages

Great!  Thanks so much for that info!  So that we can get a closer look at this for you, please feel free to shoot us a DM with your full name and complete service address.  That way we can get a better look and get right to work on getting this taken care of for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3jwvlJW 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_f3d2cc

Visitor

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2 Messages

3 years ago

I started having this problem on Thursday, April 7.  Before that, I was not having any issues with port forwarding.  I already tried factory resetting my gateway, but I'm still getting the error.  

I'm unable to set up port forwarding for my Desktop computer, which is connected via Ethernet.  However, I was able to set up port forwarding for a different device (Nintendo Switch) without any issue.  

(edited)

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XfinityAlfonso

Official Employee

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1.6K Messages

Hello @user_f3d2cc Is this issue still present on your Ethernet connected desktop? Has the port forward to the Switch remained active and strong? When attempting to set up the port forward, are you using the XFi App or going through the Admin tool? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_466a1f

Visitor

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1 Message

@XfinityAlfonso​ i am having this same exact problem and have talked to xfinity 5 different times, replaced gateway twice, reset, rebooted, etc. Nothing working. Please help!

3 years ago

gtapro151

Visitor

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8 Messages

Same, it also deleted what I had setup when it did work. Paying over 200 a month for everything we have here and cannot even use it.

(edited)

3 years ago

0

user_f3d2cc

Visitor

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2 Messages

@XfinityAlfonso​ When attempting to set up port forwards, I have been using the XFi App.  I am unable to set up port forwarding using the Admin tool, since the port fowarding section just has a link saying "Managing your home network settings is now easier than ever. Visit xfinity.com/myxfi to set up port forwards, among many other features and settings."

However, I did have a workaround for this problem; when I disconnect my desktop from Ethernet (and have it use Wi-Fi instead), I am able to open the port without an error.  My desktop has a different internal IP when connected via Ethernet (10.0.0.144) compared to connected via Wi-Fi (10.0.0.18).

As for my Nintendo Switch, I didn't actually try to use its port forward for anything.  Opening up the Switch's port was just a test to see if the system would give the same error for a different device.

3 years ago

0

CCTravis

Problem Solver

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546 Messages

Hey there, @gtapro151

Thank You for taking the time to post, here on the Community Forum. We appreciate your feedback and input. Have you attempted all the steps outlined in the article below? https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway

I no longer work for Comcast.

3 years ago

0

user_cd8eab

Visitor

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1 Message

3 years ago

I'm having the same issue. Why we can't set this up in the GUI interface of the router is beyond me. I have three ports I need forwarded and at this point will have to use dmz instead until this is fixed. I have been in IT for 25 years, I can program my own router without the need to use an app or a website, just let us assign theses settings locally.

1

CCTyler1

Problem Solver

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409 Messages

Hello there, and thank you for bringing this to our attention through our Forums. I understand you've been having some trouble with the port forwarding features, when trying to set up your router settings, and I can imagine after being in IT for so long, this could become quite frustrating, to say the least. Rest assured; you're with the pros, and our Digital Care Team of corporate experts are here, every step of the way!

 

So we can continue looking into this, can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

I no longer work for Comcast.

3 years ago

0

gtapro151

Visitor

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8 Messages

3 years ago

Months later, this is literally STILL not fixed. To make matters worse, it has deleted the port forwards I had setup in the past when it did work! This is absurd that months later it is still going on.

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user_06335c

Visitor

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1 Message

3 years ago

Yeah I just tried adding another port forward rule on my CGM4331COM router,had been working fine all along until now.

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user_c49e99

Visitor

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1 Message

3 years ago

Also having this issue. Incredibly frustrating, I have no way of adding port forwards.

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user_832d5d

Visitor

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9 Messages

3 years ago

I am having the same issue.  Lost port forwarding about a month ago.

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user_832d5d

Visitor

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9 Messages

3 years ago

Same problem. I think it is time to switch internet company.

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user_5aa3c9

Visitor

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20 Messages

3 years ago

Just adding that I am also having this issue.  Clearly not fixed. 

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user_8a6495

Visitor

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2 Messages

@user_5aa3c9​ I have the same issue as well.

3 years ago

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user_8a6495

Visitor

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2 Messages

We have spent 48 hours on and off the phone with xfinity and there is not someone there that seems to have the ability to get into the port forwarding function of my modem.   Anyone have a number to call to someone who has access.   This is rediculous.

3 years ago

0

CCEthan

Official Employee

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1.4K Messages

@user_5aa3c9. This type of issue is something we want to go over the specifics of the issue and put in a ticket. Let me know if you would like to do that.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_5aa3c9

Visitor

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20 Messages

Please put in a ticket!  The issue needs to be resolved.  The message I keep getting when I select Port forwarding is: 

We Encountered an Issue.

If the problem persists, check back later.

 Try Again

3 years ago

0

CCJosh

New Problem Solver

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452 Messages

We totally understand your frustration with this issue, @user_5aa3c9. The ticket would need to be linked directly to your Xfinity Account.

To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

 

To send a direct message [private message]:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon

or https://forums.xfinity.com/direct-messaging

  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text are

I no longer work for Comcast.

3 years ago

0

Yeloshak

Visitor

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4 Messages

3 years ago

Anyone ever get anywhere when you DM support and take it off line? From the comments clearly the phone call doesn't work... 

Now I have this problem. And I was also struggling with this one

https://forums.xfinity.com/conversations/your-home-network/access-internal-web-server-from-inside-network/62080cfa492ead27c0582945?commentId=6261462336b3dc41e2a69fcf 

Perhaps related. 

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CCMarcella

Official Employee

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352 Messages

Hi there! Sorry you are having some troubles! 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See  https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_5aa3c9

Visitor

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20 Messages

3 years ago

I was online with DM support for many hours today and they were not able to resolve my error when trying to reach the port forwarding functionality.  One solution they suggested was to factory reset my xfinity modem/router - to which I said no, because that would cause me to lose my existing forwards.  Another suggestion was to put the modem/router in bridge mode and use a second router........  sure, but then I would need to buy said second router......

Finally we decided that they would send me an upgraded modem/router and see if the issue persists.  I will follow up when I receive the new modem.  My expectations are low and I am already researching which secondary router to purchase.

They advised me that a ticket was created and sent to the 'Backend Team', so maybe (but I doubt it) someone will look into the issue.

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gtapro151

Visitor

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8 Messages

@user_5aa3c9​ Bridge mode does not work on mine either. Once in bridge mode, I get no internet connection to either port on the xfinity modem so there goes that idea. I have the newest modem / router with home security so I do not think I can upgrade anymore. They have simply messed something up.

3 years ago

0

user_832d5d

Visitor

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9 Messages

3 years ago

I tried the direct-messaging and this was the answer "Residential accounts can not have static IP. This is why it is not working." Say What??? It has been working for over 5 years, why is it not working? They will not answer that.

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user_a6a2de

Visitor

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15 Messages

@user_832d5d​ LOL, same for I've been with them for 10+ plus years now. Never heard of that, getting random answers from support staffs... Currently no one have real answer or fix for it. Sounds like firmware updates and API issue. Crazy!!!

3 years ago

0

user_832d5d

Visitor

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9 Messages

3 years ago

So, the official answer from Direct-Messaging is that Port Forwarding does not work on residential accounts. You have to have a business account now. I asked to see this in writing, but they could not provide anything in writing. I asked why this has changed and they just tell me to purchase a business account.

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user_5aa3c9

Visitor

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20 Messages

@user_832d5d​ Is it possible that the tech was incorrectly assuming that a static external IP is required for port forwarding of local IP's (which would be static) and then used his 'knowledge' that only business accounts can have static external IP's and stated that port forwards are only available on business accounts?  

I find it absolutely absurd that: 1. If true, they would impose a port forward limitation based on account type, or 2. if not true, this is the type of support we get.

3 years ago

0

user_99661f

Visitor

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1 Message

@user_832d5d​ 

I was able to add a port forward on my laptop's ethernet connection, but not the new mini-computer with ethernet I'm setting up.  It's not a business/residential issue.  But after 4 days of trying, all of my network settings are identical between computers and the mini will still not port forward.

3 years ago

0

XfinityBillie

Official Employee

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3.3K Messages

@user_99661f Are you using a Xfinity provided modem or your own equipment? If you are using a Xfinity provided modem I would recommend checking out Set Up Port Forwarding on Your Xfinity Gateway 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_5aa3c9

Visitor

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20 Messages

3 years ago

Something that worked for me.  

I know every setup is different, but here is how I got around the use of port forwarding on my xfinity modem.  In short, I used the UPnP functionality. 

 

I was able to get 2 different methods working:

  1. Since I use BlueIris to monitor my cameras I was able to use its Webserver functionality – “Use UPnP to automatically add this rule” to create a single open port to BlueIris. In this way I could just assign all my cameras to BlueIris and not need individual port forwards.

Xfinity router initially would not accept the rule so I went into the modem Admin page and ran a reset on the Wi-fi router (Troubleshooting ->Reset/Restore ->Reset Wifi router).  I don’t know why it worked because the pc running BlueIris is connected via Ethernet, but it did.  The port was opened.

 

BlueIris has a decent web UI3 that can be viewed on your phone, but for $10 you can get the BlueIris app that is much better.

  1. Another method I was able to get working was the UPnP function on the video server itself. I run 3 Geovision servers and set each to UPnP enabled.  I could see that they were sending UPnP commands using the ‘UPnP Tool’ app.  But the ports stayed closed.

I found that the Xfinity firewall was blocking the ports.  So I set the firewall to the lowest level and this opened the ports.  Then I stepped up the firewall level one option at a time until I was back to my original (medium) level and the ports have remained open.

 

I have rebooted the router and the servers and everything has remained open.

 

Maybe this will help someone.  I understand that UPnP is frowned upon, but hopefully my local security will keep the bad guys out.

(edited)

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