Contributor
•
73 Messages
Desktop version of the NEW Xfinity App
If you're going to force that app on customers you really should have made a desktop version of it. There are a lot of people who don't use mobile phones, mostly because they use the phone less than their microwave and for many people there is nothing appealing about typing on a phone and looking at a small screen. It still doesn't guarantee someone like me downloads the app, but a desktop version might have been a wise move if forcing it on customers.
XfinityJoe
Official Employee
•
445 Messages
10 months ago
Thanks for that valuable feedback, I will be sure to share this with our leadership team.
0
0
cathyj007
New Poster
•
3 Messages
10 months ago
I am very intersected in a reply to this message. I and my husband are retired. We live on Social Security. And a small pension. We cannot afford to purchase/rent a new smart phone to comply to your strict requirements. I have had arguements with him about keeping your products. I'm about to give in to him.. Just because I cannot get to your website if you do not offer it on a PC/MAX platform. I think that it is a bad business practice to NOT offer it in this platform also. I would be interested to see if one of the news outlets would be interested in this little conversation, and your lack of a response to it? Also the people of Memphis that will be interested with this conversation on one of the social networks? We will see what your response will be.
5
user_3pb5o3
1 Message
10 months ago
I agree we need a desktop version immediately.
0
user_lvdysh
1 Message
8 months ago
I have had xfinity for over 12 years and I am not happy no app for my pc and all the price increases. I am going to drop xfinity.
0
0
user_z01paq
2 Messages
8 months ago
It is the stupidest thing on earth to only create an APP for MOBILE!!! There are people who still use a PC!!! As big as you are, you don't think about this??!!
0
0
ihavehadenough
Visitor
•
1 Message
7 months ago
I am thinking of starting a class action lawsuit as we also use flip phones only and use our laptops for everything that needs internet access. This is clearly discrimination.
1
NeedMoreSmart
4 Messages
7 months ago
This is a huge oversight by xfinity. I have limited data on my internet, and I am not able to view my data usage through the website. I've spoken with multiple representatives from xfinity and their only solution is to use the app. I don't remember my contract stating that I will be needing a smartphone in order to monitor my data usage. I do not use smartphones due to mental health concerns, so what solution can xfinity offer me? I know that they will happily charge me extra if I go over my limit but who is responsible in this situation. I do wonder how this would play out in the courtroom... a company charging you extra for overages but you are not able to check your usage unless you buy this $1000 smartphone device which is not provided to you by the company.
7
user_a0o84v
1 Message
7 months ago
I have been an Xfinity customer for some time and have not had the type of issues with accessing Xfinity website until recently. I have movies I purchased and they are in my purchased section of the streaming app. What I would like to have is a streaming app for the computer as well as cell phone, Amazon firestick etc. Accessing this library is difficult now with changes that you have made to the system. Recently I had the issue of it not accessing it via Microsoft edge browser. It tells me to clear the cache which the changes they made to the system it is hard to find. I have windows 11 Pro and looked to see if there was a group policy I could change that would allow me to clear it, but even when I was able to clear part of it the message about it not being able to access due to cache still shows up. What I would like to know at this point does your system like Microsoft edge I get the impression that the configuration of your system won't allow browsers to access it. I dropped the TV portion so I could have internet and save some money, but it looks like there are some inherited problems I thought would not occur. I was reassured that I would still be able to access my library since I do not have some movies in other apps that I only have in Xfinity.
1
0
user_j93aix
2 Messages
5 months ago
did not see an appropriate response as to can the xfinity app be on a laptop or computer instead of a smart phone
thanks, steve
0
0
user_j93aix
2 Messages
5 months ago
i am not able to find how to put required app on laptop
1
0
user_tld34t
1 Message
4 months ago
Good to know - I am going to return this advance modem/router. I don't wish to use my phone for managing any of these applications. Let me know when you introduce desktop alternative.
0
Chrissy15221
Contributor
•
152 Messages
4 months ago
Reply to Vando22
🖥️ I have given feedback numerous times to prepare the app for iPad .
I love my iPad and use it much more than my iPhone and iMac . I agree , it's a much better typing tool than my little iPhone keyboard . I have a purple rectangle surrounded by a thick black border ~ it's not a full page .
0
0