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user_jugb2j
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Wednesday, December 18th, 2024 10:31 PM

Xfinity TV Remote App - Android, EOL?

Subject app stopped functioning: error message "..unable to load guide...".  Has this old app finally reached end-of life for old Android 9?  

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Updated 

17 minutes ago

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user_gexdqw

2 Messages

15 hours ago

after launching Xfinity tv remote app on my iPhone the message box display "Guide Data Missing, We tried and failed to get the most recent listing information...." 

Note: This comment was created from a merged conversation originally titled tv remote app guide data missing

52

user_djv5nl

4 Messages

I have the same issue here.

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3 days ago

0

user_g01eke

2 Messages

Having the same problem. 

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3 days ago

0

user_rm6sr7

2 Messages

I also have the same issue. I deleted it off my iPad and went to reload it and it’s no longer showing up in the App Store???

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3 days ago

user_dql0w1

2 Messages

Same failure data on two of my devices. Xfinity stream app, tv listings does get data.

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3 days ago

0

agt

Regular Visitor

 • 

6 Messages

Me too.  Boston area 9:45 pm Dec 18, 2024

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3 days ago

0

VinnyFree

Visitor

 • 

5 Messages

6 hours ago

Just checked....mine is working again....who knows for how long but...I'm happy!!

Note: This comment was created from a merged conversation originally titled Remote App is Back??

1

0

user_3637de

Visitor

 • 

4 Messages

6 hours ago

My remote app has stopped working on my iPad.  All software updated.  Forum says to uninstall and reinstall, but Xfinity remote app no longer listed in App Store.  Has this been discontinued?  App still on device, but no content.  Favorite channels only tab of four that is populating.  Line up blank.  Search tab blank, etc. 

Note: This comment was created from a merged conversation originally titled Xfinity remote app for iPad not working

3

user_3637de

Visitor

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4 Messages

So I see there is the new Xfinity Stream app,  has all the old features of the remote app, but without the remote capabilities.  What a step backwards.  So you need to use the stream app for the lineup guide, then use physical remote to change channel. No I don’t want to watch TV on my iPad.  Hate this!  Bring the remote app back. Mine won’t synch with either of my Samsung TVs.

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2 days ago

XfinityBecker

Official Employee

 • 

513 Messages

Hi @user_3637de user_3637de -

Hi All - 

The Xfinity TV Remote App is no longer available. If you still have it on your device, you may see missing content, blank screens, error messages, and/or information about upgrading to X1 service (even if you have X1), depending on which operating system your phone uses and which functions you attempt to use.

The good news is that almost all of the content and functionality in the Xfinity TV Remote App for scheduling DVR Recordings, Viewing Program listings and more has been incorporated into the Xfinity Stream App.

If you are looking for the ability to control your TV via a mobile device, this functionality is available by using our Web Remote.  Just access http://remote.xfinity.com on your phone, tablet, or computer's web browser (such as Chrome, Safari, or Edge).

If you'd like to create a shortcut on your Apple iOS or Android mobile device, I have provided some instructions below, which may vary a bit depending on the device you're using.

Creating a shortcut on an iPhone or iPad

 

  1. Launch Safari on your ‌iPhone‌ or ‌iPad‌.
  2. Navigate to remote.xfinity.com
  3. Log in with your username and password. If you wish, check the box to "Stay Signed In." 
  4. If prompted, choose the TV Box you'd like to control
  5. Tap the Share icon (the square with an arrow pointing out of it) at the bottom of the screen.
  6. Scroll down to the list of actions and tap Add to Home Screen.
  7. Name the Shortcut and tap Add. You should now have an icon that you can tap to access the web remote quickl!


Creating a shortcut on an Android phone using Chrome

 

  1. Launch Chrome app.
  2. Navigate to remote.xfinity.com
  3. Type your username and password. If you wish, check the box to "Stay Signed In." to make it faster to access next time
  4. Tap Menu icon (3 dots in upper right-hand corner) and tap Add to home screen.
  5. Click Install as an App or Create Shortcut and follow the prompts to Install or Save.
  6. You should now have an icon that you can tap to access your web remote quickly.

I hope this helps!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

0

user_8pmu6j

2 Messages

Same problem. Is Xfinity dropping this application? It is important to me. Another reason to inch closer to YouTube TV...

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2 days ago

0

user_a946ef

2 Messages

5 hours ago

Where did the Xfinity remote app go? 

Note: This comment was created from a merged conversation originally titled Where did the Xfinity remote app go?

1

0

XfinityBecker

Official Employee

 • 

513 Messages

Hi @user_a946ef  -

The Xfinity TV Remote App is no longer available. If you still have it on your device, you may see missing content, blank screens, error messages, and/or information about upgrading to X1 service (even if you have X1), depending on which operating system your phone uses and which functions you attempt to use.

The good news is that almost all of the content and functionality in the Xfinity TV Remote App for scheduling DVR Recordings, Viewing Program listings and more has been incorporated into the Xfinity Stream App.

If you are looking for the ability to control your TV via a mobile device, this functionality is available by using our Web Remote.  Just access http://remote.xfinity.com on your phone, tablet, or computer's web browser (such as Chrome, Safari, or Edge).

If you'd like to create a shortcut on your Apple iOS or Android mobile device, I have provided some instructions below, which may vary a bit depending on the device you're using.

Creating a shortcut on an iPhone or iPad

 

  1. Launch Safari on your ‌iPhone‌ or ‌iPad‌.
  2. Navigate to remote.xfinity.com
  3. Log in with your username and password. If you wish, check the box to "Stay Signed In." 
  4. If prompted, choose the TV Box you'd like to control
  5. Tap the Share icon (the square with an arrow pointing out of it) at the bottom of the screen.
  6. Scroll down to the list of actions and tap Add to Home Screen.
  7. Name the Shortcut and tap Add. You should now have an icon that you can tap to access the web remote quickl!


Creating a shortcut on an Android phone using Chrome

 

  1. Launch Chrome app.
  2. Navigate to remote.xfinity.com
  3. Type your username and password. If you wish, check the box to "Stay Signed In." to make it faster to access next time
  4. Tap Menu icon (3 dots in upper right-hand corner) and tap Add to home screen.
  5. Click Install as an App or Create Shortcut and follow the prompts to Install or Save.
  6. You should now have an icon that you can tap to access your web remote quickly.

I hope this helps!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

user_itxs16

2 Messages

2 hours ago

So with the TV Remote app no longer working I cannot access anything on my cloud DVR. I see the programs saved but I cannot play them or delete them. The Xfinity Stream app does not help because it only lists the most recent 10 or so recordings and I have 40 more on the cloud. How do I access them? They are hidden. 

Note: This comment was created from a merged conversation originally titled Cloud DVR not accessible

0

0

user_slwvk3

2 Messages

17 minutes ago

We need the Xfinity tv remote app. It was working great for years and now Xfinity removed it and I am told there is not a replacement. My disabled husband can no longer control our cable box/ tv. Who does that? Horrible.

Note: This comment was created from a merged conversation originally titled TV remote not working

1

0

rafad1

Frequent Visitor

 • 

10 Messages

https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://play.google.com/store/apps/details/XFINITY_TV_Remote%3Fid%3Dcom.xfinity.tv%26hl%3Den_SG&ved=2ahUKEwih1K_cv7WKAxWfG9AFHXHoHJYQFnoECDsQAQ&usg=AOvVaw1GZ5AHfMmvtMJFLtWAiiH9

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2 days ago

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