Frequent Visitor
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9 Messages
TV Remote app not working
App no loading data and the app has disappeared from the app store wirh a message that says app not available this app is not a available iin youyour country or area. (in california)tv remote [Edited: "All Caps"]
Official Solution
XfinityBecker
Official Employee
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514 Messages
18 days ago
Hi All -
The Xfinity TV Remote App is no longer available. If you still have it on your device, you may see missing content, blank screens, error messages, and/or information about upgrading to X1 service (even if you have X1), depending on which operating system your phone uses and which functions you attempt to use.
The good news is that almost all of the content and functionality in the Xfinity TV Remote App for scheduling DVR Recordings, Viewing Program listings and more has been incorporated into the Xfinity Stream App.
If you are looking for the ability to control your TV via a mobile device, this functionality is available by using our Web Remote. Just access http://remote.xfinity.com on your phone, tablet, or computer's web browser (such as Chrome, Safari, or Edge).
If you'd like to create a shortcut on your Apple iOS or Android mobile device, I have provided some instructions below, which may vary a bit depending on the device you're using.
Creating a shortcut on an iPhone or iPad
Creating a shortcut on an Android phone using Chrome
I hope this helps!
5
user_fbio1e
1 Message
19 days ago
Saaaaaaaaaaaaaaaaaammmmmeeeeee
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user_u3ev99
1 Message
19 days ago
Getting the same thing!
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user_8cb498
Visitor
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3 Messages
19 days ago
Same thing happened to me.
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gstepp
Visitor
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1 Message
19 days ago
I also have the same issue. This app is VERY important to me. Without I cannot see a reason to continue with xfinity tv.
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VinnyFree
Visitor
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5 Messages
19 days ago
Anyone know what happened yet? Frustrating!
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Txxxcutie
Visitor
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4 Messages
18 days ago
Same in Texas 😡 What’s doing on Xfinity?
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user_0aaop5
7 Messages
18 days ago
[Edited: "Language"] Same in NJ, with ZERO notice??
(edited)
1
OldTVGuide
Contributor
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81 Messages
18 days ago
Why can’t Xfinity TV apps and onscreen guide indicate new programs? I have to use another app (the TV Guide app) to see which programs are new.
(edited)
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user_7nj6do
1 Message
18 days ago
This new method is awful. Suddenly options became grayed out and unusable on this new version of a remote. You took a perfectly good app that was accessible to people with disabilities and killed it. This is not accessible to people with physical disabilities. Please consider making something that is accessible, or just give us back the app which worked just fine.
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PinkyPalm
12 Messages
18 days ago
And it’s down in SW Florida, my mom is very upset about it. Please bring it back!! 😡
(edited)
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user_8cb498
Visitor
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3 Messages
18 days ago
So you have to download a TV remote app to control each Box/DVR you have!!!
That is 🤯
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0
user_bplmlb
1 Message
18 days ago
Bring back the App! I want to use the guide to see what's on.
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user_tsp6t9
1 Message
14 days ago
Yeah the app on my iPhone stopped working and the app in no longer in the Apple App Store. Does anyone know what is going on?
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woodgeek
Frequent Visitor
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9 Messages
14 days ago
I was upset when I found the app missing. I used often and liked the functionality. I just spent time with the Stream App and surprisingly it has all the functionality of the old TV Remote App and then some. It’s got the same live tv listings as the old, a better list of My Recordings, Upcommiing recordings and more. If you were upset as I was I urge you to take a look at the revised Stream App. As much as I’m anti Xfinity these days I have to say this change is a good one.
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