X1 Technical Issues

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@kimba72 wrote:

Oh My Gosh I am so fed up with this. I have woken up 3 out of 5 morning this week to no TV service. I have literally been on hold for 25 minutes now waiting for help. I am soooo close to calling Direct TV. It may be a tad more expensive but we NEVER had these problems with our service, or a lack of customer service. My code this morning is XRE 00088.... I had unplugged, held the power button down, it says restart now but does nothing when I press ok...very disappointed. About to do a corporate contact search. Anyone have this info??

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Send an email to:

we_can_help@comcast.com

Include all of your information, full name, service address, phone numbers where you can be reached easily, as well as the phone number associated with your account, your account number, and details about all the issues you have been having. Also include a link to this post.

I had the same problem...here's how I fixed it: The reason I got this code was because the box that is connected to the coax cable that comes into the house was unplugged. Find where the cable comes into your house (mine is in the basement)...you'll see it connected to some kind of splitter, which also has a power cable connected to it. Turns out mine was unplugged...I plugged it back in and voila! It worked! Keep in mind I am NOT referring to your actrual cable box...I'm referring to the splitter that is located wherever the cable is coming into your home. Good luck. 

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@spar10s93 wrote:
It goes through the same sequence regardless of which of the 3 outlets in the house I use. I've confirmed all 3 outlets work with my other 2 boxes.

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for giggles and grins after you are sure box is 'up' and running hit exit exit exit 480 (on the remote) see if box resolution in 480 works. also if that doesn't work does a coax patch cord from box to tv give you any image/box message ?

Hmm based off some troubleshooting, I bet its the one ending in 151.  Please confirm.

Brandon

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@spar10s93 wrote:
Has anyone had issues with activating an X1 companion cable box? I have (3) X1 boxes: 1 main DVR and 2 companions. I have 1 companion box that I haven't been able to get working.

I've tried all the basic troubleshooting with the jokers at Comcast tech support (tier 1). All the basics are covered: no coax issues, HDMI issues. The other boxes work on the outlet so I know I have adequate signal. I've also replaced the box in question with a new box and the new box is duplicating the same issue.

When I power on the box I get "XFINITY" in red letters on the TV for about 3 seconds. It goes to either a black or gray screen. The lights on the box (model RNG 150N) light up in sequence from: Remote to Data to Record. The box is unresponsive and I have to unplug it. If I power it back up the same cycle continues.

I've spent 8 hours on the phone with tech support...nuff said.

Any insight?

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Hi.  Only two boxes are active on your account.  Please send me the Serial Number of the box thats giving you problems.  It should start with MA

Brandon

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@spar10s93 wrote:
Please send a new box. They charged me shipping for the 2nd box so I'd appreciate a credit for that as well.

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What day did this credit hit your account?  I'd be happy to reverse it.  Also, how much was the charge

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@spar10s93 wrote:
MA1433EGD151

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Thank you.  It looks like that box did not go through a factory scrub when the last customer returned it.  We'll need to have a tech bring you a new box.

I will make sure you incur no charge on this exchange.  Let me know if you would like me to set this up for you

Brandon

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@spar10s93 wrote:
Please send a new box. They charged me shipping for the 2nd box so I'd appreciate a credit for that as well.

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I can mail you one, or send a tech.

Which would you like?