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About spar10s93
since
12-19-2014
03-29-2019
spar10s93
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After requesting the first replacement box, I received an email with an invoice: Self Install Kit Shipping and Handling $9.95
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Send the tech Tuesday morning. I will be home.
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I am close to the end of my 30 days guarantee period. I'm not sure I'm willing to enter a contract given the nightmare this has been over the past 3 weeks. I don't think there is much value in having someone come into the house to screw on a coax, pull in an HDMI cable and plug it into the wall. I need the box exchanged the quickest way possible...and I already know (of course) that you don't stock the X1 boxes at your service centers. I would like it delivered no later than Tuesday next week.
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Please send a new box. They charged me shipping for the 2nd box so I'd appreciate a credit for that as well.
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It goes through the same sequence regardless of which of the 3 outlets in the house I use. I've confirmed all 3 outlets work with my other 2 boxes.
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Has anyone had issues with activating an X1 companion cable box? I have (3) X1 boxes: 1 main DVR and 2 companions. I have 1 companion box that I haven't been able to get working. I've tried all the basic troubleshooting with the jokers at Comcast tech support (tier 1). All the basics are covered: no coax issues, HDMI issues. The other boxes work on the outlet so I know I have adequate signal. I've also replaced the box in question with a new box and the new box is duplicating the same issue. When I power on the box I get "XFINITY" in red letters on the TV for about 3 seconds. It goes to either a black or gray screen. The lights on the box (model RNG 150N) light up in sequence from: Remote to Data to Record. The box is unresponsive and I have to unplug it. If I power it back up the same cycle continues. I've spent 8 hours on the phone with tech support...nuff said. Any insight?
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