New Poster
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3 Messages
Why has the amber LED on my X1 DVR been on recently while watching TV?
During the last few days when watching TV , the amber LED on my DVR comes on and stays on. Any ideas why?
New Poster
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3 Messages
During the last few days when watching TV , the amber LED on my DVR comes on and stays on. Any ideas why?
JodieNJ
Contributor
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193 Messages
4 years ago
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JodieNJ
Contributor
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193 Messages
4 years ago
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Mook2288
New Poster
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1 Message
4 years ago
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JodieNJ
Contributor
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193 Messages
4 years ago
Yes. I do this at least once a day. Because it always comes back.
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Rustyben
Expert
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24.6K Messages
4 years ago
ordering a new DVR version 4 is handled on this forum post. go to best answer or last pages to read up on the procedure. https://forums.xfinity.com/t5/X1/Xfinity-4k-XG1v4-Cable-Box-Availability/td-p/2987898
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jth182
Contributor
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134 Messages
4 years ago
Yep, just came back for me.
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Nostuff4me
New Poster
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1 Message
4 years ago
The only consistent replication of a feature is if it continues to do the same thing, the same way, every time.
As noted by others, the way to get the data light to turn off is to go to the device lights and vary the brightness.
The way to get the data light back on is to power off the device then power it back on.
The way to turn off the data light is to go to the device lights and vary the brightness.
And so on, and so on, and so on ….
Next step: Xfinity tells us why the data light being on when power is turned on after power has been turned off has become a feature that we should enjoy.
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TerriL1953
New Poster
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1 Message
4 years ago
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JodieNJ
Contributor
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193 Messages
4 years ago
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CCTeds
Gold Problem Solver
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18.9K Messages
4 years ago
Apologies . There is no cost to replace your box for another at any of our retail locations, or we can ship you a replacement box and waive the shipping charges, just let us know what you would like to do so we can make this right for you. Thanks for your patience.
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showbizmanager
Frequent Visitor
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6 Messages
4 years ago
@CCElla rocks!! Don't deal with anyone else at Comcast about this issue. You'll get a headache.
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JodieNJ
Contributor
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193 Messages
4 years ago
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CCTeds
Gold Problem Solver
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18.9K Messages
4 years ago
Apologies for the delay. I have asked @CCElla to review and make the arrangements. Thanks for your patience.
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showbizmanager
Frequent Visitor
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6 Messages
4 years ago
#winning.
I now have a 4K cable box and 1 GB modem. Apparently all my equipment is a generation behind. No more amber light. 4K signal to match 4K TV. Faster internet. Life is good thanks to @CCElla!
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jth182
Contributor
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134 Messages
4 years ago
@ComcastTeds I sent Ella a pm over the weekend with my information. I'm hoping it didn't get buried in her inbox. I probably should have waited, but I'd really like to get a 4k box.
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