“this feature requires xfinity internet”

I guess I’m glad to know I’m not the only one! 

Good evening, @user_156b3f and thread. I apologize this issue has been popping up and understand it is frustrating to have happened. Our Engineering team is aware of the problem and continues to work on a fix for this. They are getting reports that sometimes a system refresh will allow it to work temporarily, but that has not been the case for everyone. You can say "System Refresh" to the voice remote, access it using the A button on the remote and then go to the right, or use the Xfinity Assistant in the Xfinity app to send the signal by typing in System Refresh and following the prompts. We appreciate you hanging in there while the work continues. We will be updating the thread when this has been resolved. 

Hi there @user_4e66a5 our great engineers are still working on a permanent fix for this issue, thanks for bearing with us! As mentioned in other responses, we have had some success with system refreshes. To do this you can say "System Refresh" in to the voice remote, access it using the A button on the remote and then go to the right, or use the Xfinity Assistant in the Xfinity app to send the signal by typing in System Refresh and following the prompts. 

System refresh didn't fix for me!

@user_4e66a5 Thanks for giving it a try. As mentioned by @XfinityRay earlier in this thread, we will be updating the thread when this has been resolved. We appreciate your patience! 

It really is absurd to pay so much and never get acceptable customer service. This should be a simple fix on their end and instead it’s an endless runaround. 

Hi, @PaleHorseDeath! Thanks for spending your time to reach out about error message when trying to watch Netflix on the set top box and for your patience through this. Have you tried doing a system refresh as a temporary workaround?

Had any one gotten it back yet?  Almost a week for me - this is ridiculous that they can't fix it

I see that we are still aware of this and working on it, thanks for your patience! We will continue to keep a close eye on this for you @user_4e66a5. 

@user_4e66a5 thank you so much for your extreme patience. We are still working on a resolution. We appreciate your understanding. 

Finally fixed!! Was promised compensation???

@user_4e66a5 I'm thrilled to hear that the concern has been resolved and would be happy to review the account to see if this is eligible for a credit. Please send us a DM with your full name and address to Xfinity Support to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

@user_4e66a5 I appreciate you taking the time to reach out via DM so we could review and determine the appropriate adjustment. Have a fantastic day.

@user_4e66a5​ what was the fix?

This is not the feeling we want you to have, @Bo1961! Thank you for trying the system refresh. Are you launching Netflix using your voice remote or are you manually opening the app? Was your device set to remember your network name so that it connects to your home network automatically, and, have you tried forgetting your network name so that you're prompted to enter your home network info once more? 

Greetings, @user_ficllt! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues with these apps, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Just spent hours dealing with this

clearly a known issue

Service tech either pretend they don’t know about this or they don’t know about this and you spent hours going to circles and circles

Proving your Internet works proving the work on everything else then they tell you you can use your apps on your TV like I didn’t know that

The whole point is to have worked through Xfinity

Or not