Sports App Not working properly

Thank you for reaching out @Vicelc325. That issue with the sports app was a known problem that the engineering team was working on. I am seeing that as resolved at this time. 

@XfinityChristy​  how does one "re-install the sports app"?

@XfinityFrank​ are you responding to my post?

did @XfinityChristy give out incorrect information about uninstalling/reinstalling apps?

If so, perhaps her post should be edited for clarity and correctness.

@westwayneguy88888, yes that is the case. Edits have been made for correctness. Thanks.

I have the same issues on the app on cable box, the one accessible when pressing the “C” button. The “Got it” seems to have disappeared but my list is still gone and I get the same “oops, something went wrong on our end” and can’t add the teams I have followed for years. 

@XfinityRaul​ this is not a single customer issue - it is a widespread problem.  Please look into it from your end, I am sure you will be able to duplicate it without frustrating the customer by walking through tons of useless troubleshooting steps.  “My List” has disappeared for many customers, going on several days now.

@XfinityRaul​ as you can see from the responses from others, this is not a one customer issue - My List on the sports app is no longer available - I refuse to get on the phone or go through a list of troubleshooting steps.  I pay for the service, I expect it it work.  I also know updates to the service may cause bugs and issues, when this happens, I expect Xfinity to do their own research and troubleshooting.  I'm an IT professional and I know this is nothing I can fix on my own.

I have noticed that the large pop-up box is no longer showing up (after multiple times of clicking the "Got It" option, it finally stopped today).  However, I still can't get the My List option to show up when I hit the c button.  I will try again tomorrow and will re-boot my X1 box.

Thanks for that information @kmp42. We truly appreciate you reaching out regarding this issue. I am showing there is a known issue, and our engineering team is working on this. We do not currently have an estimated time when this issue will be resolved. However, we are hoping to have this issue resolved as soon as possible. We appreciate your patience. 

Thank you - the issue appears fixed - my list is back.  

Exactly what is happening on my end as well.  I understand that these things happen, but it's frustrating given the amount of money we pay for the service. 

I can't believe it I can finally see my teams list in the sports app ! I guess the squeaky wheel gets  greased !!!!

Thank you for the update and for letting us know, TechnoG. The overnight updates can alleviate many issues. Enjoy the games! 

Seems they were able to fix the glitch, thanks to the techs for finally solving it

Agreed - thanks for the fix!

Hey @tlgjr8, Thank you for visiting our official Xfinity Forums Community support page. I am glad to hear that the Sports App is working like normal on our Xfinity X1 Video set-top box. There is a known issue with adding teams where you will encounter a "Something isn't right" error message. I am unsure if this affected already added teams, but I am glad to hear that it is working correctly again. We appreciate you being a valued Xfinity member on our community page and hope you have a great rest of your day.