Reminders not working

same

My program reminders haven't been working for 2 weeks, now.  Doesn't matter what channel, program or time of day/night.  Would really like this fixed.

It's in good hands now @ComcastTeds  is on it & assures us the tech department is working on it. It might take a while so be patient 

I have reminders set (that are not working) for NCIS, McGyver, The Rookie, Vagrant Queen, Almost Paradise, and others.  None of the reminders are popping up on any of our 4 tv's.

I am on my third box in a little over a year, and the reminders work sporadically at best, although in the last couple weeks they hardly show up at all, and series reminders never show up. All three boxes have the same problems., all exchanging them did for me was cause me lose my recordings. These boxes are garbage,  and it's more than just reminders not working.

My reminders aren't working on both TV, too.  They stopped about a week or two ago.  My release timestamp on both boxes is 03/06/20.

Been having the same problem for a few weeks now.

@klk2 Apologies and thanks for your patience. We have the right teams involved who are aware of this and who are working on this issue. 

@Joedeca20 Apologies and thanks for your patience. We have the right teams involved who are aware of this and who are working on this issue.

What other issues are you having with the boxes?  

@SeasonalUser Apologies and thanks for your patience. We have the right teams involved who are aware of and who are working on this issue. 

@gdav Apologies and thanks for your patience. We have the right teams involved who are aware of this and who are working on this issue. 

@bbbp Apologies and thanks for your patience. We have the right teams involved who are aware of and are working on this issue. 

Thank you!  I wanted to pass along a couple other items on this that I noticed:

• My Release Timestamp differs from otheres, it is 04/01/20 2:14PM
• My Release Version differs from others, 111.1.1
• Per Xfinity instructions, if we go to Schedule, there should be a Reminder option but there isn't, it only contains Recording information, nothing around Reminders.

Again thank you for your help!

@Trigger7 Apologies and thanks for your patience. We have the right teams involved who are aware of this and who are working on this issue.