Strange happenings here and could use some assistance. First, I have a TCL Roku tv with a Comcast X1 box. I noticed beginning yesterday that on my local ABC HD channel (WJRT in mid-Michigan) I could hear noticeable static. It does not do this on any other channels or on the SD channel for ABC. I then tried the Xfinity Stream App through my Roku tv thinking that would give a clear signal. No, still static. I then tried the Xfinity Stream App on my tablet connected via WiFi and you guessed it, still static. These facts would suggest it's not my box or connection.
I next tried to listen to my local ABC station directly from the channel's website. No static. I also tried the station through the NewsOn App through the Roku tv and again, no static. Earlier today I called Xfinity and although the woman I talked with indicated that she would pass this problem along to their engineers, I can't say that I was filled with confidence regarding a solution.
Anyone have any thoughts on what this might be?
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By this logic
@Dksdr1 wrote: Comcast tried to pull the “you have a contract” bit with me when I spoke with them and told them I would be leaving them 9/1 if this wasn’t resolved. I asked the representative if EVERY channel I had when I agreed to my contract terms was still available to me. She said she would have to check but she “doubted it”! I told her “Then YOU are in violation of my contract with you and I can shut you down”. Silence from her! Then she tried to offer me a better deal. I said I’d see her in September to discuss their violation of my original terms if the BTN was not restored. LOL
I can explain this to you....
From the Comcast Agreement for Residential Services
4. CHANGES TO SERVICES
Subject to applicable law, Comcast has the right to change our Service(s), Xfinity Equipment, rates and charges, at any time with or without notice to you. We also may rearrange, delete, add to, or otherwise change programming or features or offerings contained in the Service(s), including, but not limited to, content, functionality, hours of availability, equipment requirements, speed, and upstream and downstream rate limitations.
So, in essence, if you are in a contract and you leave before it's up, you will be charged Early Tmerination Fees.
By this logic, Comcast could cut your channels down the 3, C-SPAN, HSN and E! and its customers would be stuck because if this nonsense language. Putting language in a contract doesn't necessarily make it valid. The reality is that every state in this country (and the UCC) has deemed liquidated damages clauses invalid where the fee is an attempt to punish which is exactly what a "termination fee" is. Comast must show that the termination fee has some connection to an actual loss by them such as the costs to remove the service from your home (which they can't). However, the real problem is that the cost of fighting Comcast on this issue will undoubtedly cost more than the termination fee and they know that.
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Does the cancellation fee still apply if I want to cut the cord because of this? I used to have internet only, and the only reason why I added the TV was that of BeIn sports. Now I need to go with directvnow, and I don't want your TV service anymore...
If you're in a contract and you cancel early an early termination fee will apply.
Not if Comcast has breached the contract by not providing the benefits (in this case, Bein Sports) you signed up for.
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