Contributor
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80 Messages
Reminders not working
Program reminders not appearing on screen. The list does show up on guide but at time of program reminder does no appear
Every once & a while the reminder pops up on screen at time of show but its intermittent but most often not working anyone else reporting this issue?
Responses
hifi459
Contributor
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80 Messages
1 y ago
they are on it. See post marked "best answer" (link on upper left on takes you to @ComcastTeds post)
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CCTeds
Gold Problem Solver
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18.9K Messages
1 y ago
@thomasneilson The right reams are working on this.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
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0
CCTeds
Gold Problem Solver
•
18.9K Messages
1 y ago
@larryaweyna
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
0
0
CCTeds
Gold Problem Solver
•
18.9K Messages
1 y ago
@rickyred
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
0
0
CCTeds
Gold Problem Solver
•
18.9K Messages
1 y ago
@henry5117
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
0
CCTeds
Gold Problem Solver
•
18.9K Messages
1 y ago
@dosalwesternwea
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
0
0
CCTeds
Gold Problem Solver
•
18.9K Messages
1 y ago
@lifeofspice
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
0
0
CCTeds
Gold Problem Solver
•
18.9K Messages
1 y ago
@OggiesDoggies
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
0
0
CCTeds
Gold Problem Solver
•
18.9K Messages
1 y ago
@basp
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
0
0
CCTeds
Gold Problem Solver
•
18.9K Messages
1 y ago
@Panther-17 No replacement box needed. We need to address this on the Comcast side.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
0
0
CCTeds
Gold Problem Solver
•
18.9K Messages
1 y ago
@Talent101
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
0
0
CCTeds
Gold Problem Solver
•
18.9K Messages
1 y ago
@Eerieglow
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
0
0
CCTeds
Gold Problem Solver
•
18.9K Messages
1 y ago
@Jo20403
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
0
0
CCTeds
Gold Problem Solver
•
18.9K Messages
1 y ago
@sonny2244
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
0
0
CCTeds
Gold Problem Solver
•
18.9K Messages
1 y ago
@Chassiskat
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
0