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About Chassiskat
since
11-24-2015
01-03-2019
Chassiskat
Contributor
27
Posts
1
Kudos
0
Solutions
01-01-2019
10:05 AM
Every single day for the last week, I find myself having to re-set the device lights on the X1 box. I don't know why "stare into the sun" is the default to begin with, but it's become very irritating to change it to "1" every single day. I also have to re-set the resolution setting every single day now.
I realize this thing updates nightly but I highly doubt you are updating this feature every night. Please ask the engineers to return this to a "retain customer setting" status.
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11-02-2018
07:00 PM
Latest update: Everything is working normally again. Interesting.
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10-24-2018
05:14 PM
Today the pause is working partially. It will pause but when you unpause (using pause/play button) it jumps ahead to live tv. So that issue not resolved. Rewind live tv fast forwarded once when I tried it, and then went back to saying it is not supported by this box.
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10-22-2018
11:58 AM
Pausing and rewinding issue is only on live tv and it has a handy little software program reponse (see attachment) that seems to imply this is a software configuration issue. (Could be communication but no evidence so far and tech having similar issue, hence my question to all forum users).
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10-21-2018
07:12 PM
I should also add my technician is having rewind issues on his own box, although not an exact match to mine they are similar.
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10-21-2018
06:32 PM
Any other checks I can run to verify if this is the case? All other functions are normal, and the pause and rewind work fine on recorded shows.
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10-21-2018
12:48 PM
1 Kudo
Posting to find out if other customers are having the same problem (yes a tech has been out. We believe it is a bug in configuration).
When watching live tv and hit pause, one of 4 things happens:
a. Nothing at all
b. No pause but a blue circle with a slash through it and message that set top box does not support feature
c. one out of 20 times will actually pause but then jump straight back to "live"
d. Same as C only no audio will play until I hit "exit" button although it was never paused to begin with.
When trying to rewind the surprise options are:
a. Nothing at all
b. Jumps immediately to Live tv going FORWARD (note, this is like hitting the lottery because it means the pause actually worked)
c. No response at all and blue circle with slash through it saying set top box does not support
This has happened within the last 3 days. Was normal prior to this.
As of yesterday, the screen saver ceased showing the usual data for local construction updates, weather forecasts that was quite useful actually. Now just current temperature and time. Was this a Comcast Labs thing that went away?
Anyone else experiencing this? My box is on release version 91.0.3 dated 10/09/2018. The firmware was manually updated yesterday by Comcast to see if there was corruption of some sort, but nothing changed.
I am not planning to swap boxes until there is a totally new box design plus I have a lot of unwatched shows on the hard drive and cloud, more than the extremely limited 60 hours that Comcast will retain when you change (what is up with that, btw? It's not truly cloud storage if you can't move to a different device and still see the same thing. That 60 hours also appears to be why the Xfinity Stream apps never ever match what is actually showing on your Cloud DVR menu, just a random assortment of one show from this series, 3 from another not in any consecutive order)
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04-27-2018
12:44 AM
Same here. Told today my name shows up as Sheryl for some unknown reason. I am unlisted but it seems odd to have an incorrect name vs "private" or something of the sort. I've had the number for 3 years now thru Xfinity.
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07-28-2017
11:55 AM
My issue did not return last night so hopefully glitch is fixed. The app has been extremely buggy from the beginning so just chalking it up to being yet another benefit of "agile" development practices.
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07-27-2017
02:35 PM
My security systems check for that sort of thing daily, you'll have to trust me on that one. It was only one channel, so more inclined to think a weird glitch in permissions. Will try again later today and post results.
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07-26-2017
02:33 PM
The US. Right here in Denver in fact, at my home.
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07-26-2017
01:18 AM
I am getting 106000 in my own home for Antenna TV right now. Nothing will get it to stream. I have not explored all channels - Hallmark and Discovery wete just working fine. I just renewed my contract. I would think Antenna is still part of my package since I changed nothing wt all on channels.
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