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About Chassiskat
since
11-24-2015
01-17-2020
Chassiskat
Contributor
35
Posts
5
Kudos
0
Solutions
10-27-2019
10:18 AM
I have been fighting almost the same issue for a week now (in the Denver area). I get Hallmark Drama just fine on the Stream App for my phone, but it does not match my available channels on my X1 box at the tv, despite several lengthy signal updates and resets on my box by remote technicians.
It worked on the tv last weekend, but now blank screen and error 03090 finally shows up after 5 minutes. I have a ticket logged in the system, the number of said ticket I can give out if support wants to contact me on Monday :)
Same with FS2, actually which is a streaming channel from the web rather than a "true" channel as I understand it. Possibly other channels but I'm not checking the entire guide to find out.
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03-23-2019
02:23 PM
Just getting this error today for the first time. KDVR Fox, trying to watch the truck race inside my own house on the treadmill, using my Stream app.
Tried times, same error everytime. I am having to now postpone my 3 hour workout until after the race. Not amused - I planned my day around doing both at the same time. I stream during all my training sessions.
#35 at the bottom of the screen.
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03-23-2019
11:39 AM
Update: Tried watching same show through Stream app, zero freezes (interestingly, zero inserted commercials - so seems obvious where the problem lies... in the code inserting and returning from commercials)
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03-18-2019
05:06 PM
More info for developers:
Even more interesting, I left it alone after the latest freeze / stop. The timer continued going 30 more minutes to the end, marked it "watched" although nothing was streaming through to my tv screen.
Before you ask, yes, the box has gone through a system refresh self-initiated through the MyConnect app.
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03-18-2019
04:41 PM
I just started having issues with On Demand in the last week involving repetitive freezing. It's at its absolute worst on NBC, streaming through my X1 box on my tv. We are talking freezeup after every commercial, requiring me to exit On Demand, go to "Last", choose the On Demand show, and continue.
Interestingly, I noticed that the elapsed time continues to tick away although the video is frozen and there is no audio. This appears to be a legit issue somewhere in the Comcast / NBC integration. Showtime, Cinemax, and other streams so far not exhibiting this problem.
So heads up to your developers in case this is not in the queue for the next patch.
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01-23-2019
11:37 AM
1 Kudo
As I said mine resolved itself. There were no remote issues, there was no fixing it through reset, it lasted for about a week as you can follow my thread to see. It has never returned.
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01-20-2019
08:43 PM
I have the latest hardware across the board in my house. The error messages that came up (see above) clearly resulted from something in box configuration changing during an overnight update. Once the configuration was corrected, these functions worked normally again. It did however take a technician coming to my house and verifying with his own eyes the pre-programmed messages on the screen demonstrating that the configuration was incorrect. He did absolutely nothing however but serve as an eyewitness because the problem lay with Comcast's pre-release QC team. Similar to why the box light brightness is resetting to dayglo levels every single night now. Yet another failure in updating protocol: retain user settings. (See other thread) QC is a tremendous problem in IT and telcom due to less interest by the marketing staff in spending money there. Features are where marketing get their bonuses from, not quality or reliability. However that's where the majority of the customer reported issues reside.
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11-02-2018
07:00 PM
Latest update: Everything is working normally again. Interesting.
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10-24-2018
05:14 PM
Today the pause is working partially. It will pause but when you unpause (using pause/play button) it jumps ahead to live tv. So that issue not resolved. Rewind live tv fast forwarded once when I tried it, and then went back to saying it is not supported by this box.
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10-22-2018
11:58 AM
1 Kudo
Pausing and rewinding issue is only on live tv and it has a handy little software program reponse (see attachment) that seems to imply this is a software configuration issue. (Could be communication but no evidence so far and tech having similar issue, hence my question to all forum users).
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10-21-2018
07:12 PM
I should also add my technician is having rewind issues on his own box, although not an exact match to mine they are similar.
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10-21-2018
06:32 PM
1 Kudo
Any other checks I can run to verify if this is the case? All other functions are normal, and the pause and rewind work fine on recorded shows.
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10-21-2018
12:48 PM
2 Kudos
Posting to find out if other customers are having the same problem (yes a tech has been out. We believe it is a bug in configuration).
When watching live tv and hit pause, one of 4 things happens:
a. Nothing at all
b. No pause but a blue circle with a slash through it and message that set top box does not support feature
c. one out of 20 times will actually pause but then jump straight back to "live"
d. Same as C only no audio will play until I hit "exit" button although it was never paused to begin with.
When trying to rewind the surprise options are:
a. Nothing at all
b. Jumps immediately to Live tv going FORWARD (note, this is like hitting the lottery because it means the pause actually worked)
c. No response at all and blue circle with slash through it saying set top box does not support
This has happened within the last 3 days. Was normal prior to this.
As of yesterday, the screen saver ceased showing the usual data for local construction updates, weather forecasts that was quite useful actually. Now just current temperature and time. Was this a Comcast Labs thing that went away?
Anyone else experiencing this? My box is on release version 91.0.3 dated 10/09/2018. The firmware was manually updated yesterday by Comcast to see if there was corruption of some sort, but nothing changed.
I am not planning to swap boxes until there is a totally new box design plus I have a lot of unwatched shows on the hard drive and cloud, more than the extremely limited 60 hours that Comcast will retain when you change (what is up with that, btw? It's not truly cloud storage if you can't move to a different device and still see the same thing. That 60 hours also appears to be why the Xfinity Stream apps never ever match what is actually showing on your Cloud DVR menu, just a random assortment of one show from this series, 3 from another not in any consecutive order)
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07-28-2017
11:55 AM
My issue did not return last night so hopefully glitch is fixed. The app has been extremely buggy from the beginning so just chalking it up to being yet another benefit of "agile" development practices.
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07-27-2017
02:35 PM
My security systems check for that sort of thing daily, you'll have to trust me on that one. It was only one channel, so more inclined to think a weird glitch in permissions. Will try again later today and post results.
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07-26-2017
02:33 PM
The US. Right here in Denver in fact, at my home.
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07-26-2017
01:18 AM
I am getting 106000 in my own home for Antenna TV right now. Nothing will get it to stream. I have not explored all channels - Hallmark and Discovery wete just working fine. I just renewed my contract. I would think Antenna is still part of my package since I changed nothing wt all on channels.
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