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About Chassiskat
since
11-24-2015
06-02-2020
Chassiskat
Contributor
39
Posts
7
Kudos
0
Solutions
05-08-2020
12:31 PM
Yes, you can. I have done it in the past, and recently cut out Cinemax and the sports package when they jacked up the rates. The easiest way is to do it yourself online through the My Account app or your account on the website.
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05-08-2020
12:27 PM
My sole prop business has taken a huge hit due to the COVID19 lockdown, nearly closed the doors forever. As a result I had a gap in earnings. I called Comcast to say that my payment would be 4 days late this month as I just had income resume. The agent requested my debit card number. I repeatedly asked "are you scheduling an automated payment? I do not want an automated payment, I wish to pay through the My Account app as usual. I am simply notifying you of the situation and when I will pay.". THREE TIMES he stated "no, this is for the records, it is not an automatic payment." Guess what? AN AUTOMATIC PAYMENT WAS MADE AGAINST THAT CARD. Thank Godalmighty I didn't trust your agent and put money against that card account yesterday when the check arrived. This is unacceptable, Comcast. In this time of government mandated financial uncertainty, the fact that I am sacrificing other things like medical insurance to keep paying you (as are many other small business owners) means that I deserve better than outright lies from your staff.
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04-17-2020
04:28 PM
1 Kudo
Having exact same problem at my place, also for about a week now. Someone messed something up royally with an update or backend change in the systems. No reminders go off, I keep missing shows I wanted to see which is kind of the whole point. Most of them are not available "on demand" such as sporting events, movies on many channels, older television series. 90% of single "one time" reminder do not pop up for any channel, any show during the daytime. An odd 10% does, but they seem to be sporadic and no clear pattern. Long term reminders will pop up, but not always.
Before you ask, no these are not your internet based channels.
On a side note, why don't reminders appear on the Stream app as well through the cloud? Often Stream will be functioning correctly when the X1 box has problems.
I have noticed a trend to front loading data on our boxes by developers which disrupts services if storage space is not available here. This is a bad idea if the box is not set up and divided proportionally for this task, and customers are competing for the same space with their own data such as a DVR recording for example. It's time for the next box with more advanced design, and a re-designed cloud and backend system that was designed upfront as a system of systems, not connected pieceparts developed by completely separate teams with separate objectives. (I also suspect sustaining and new development are separated by a wide gulf, which is not a best practice under CMMI and other high reliability guidelines)
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10-27-2019
10:18 AM
I have been fighting almost the same issue for a week now (in the Denver area). I get Hallmark Drama just fine on the Stream App for my phone, but it does not match my available channels on my X1 box at the tv, despite several lengthy signal updates and resets on my box by remote technicians.
It worked on the tv last weekend, but now blank screen and error 03090 finally shows up after 5 minutes. I have a ticket logged in the system, the number of said ticket I can give out if support wants to contact me on Monday 🙂
Same with FS2, actually which is a streaming channel from the web rather than a "true" channel as I understand it. Possibly other channels but I'm not checking the entire guide to find out.
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01-23-2019
11:37 AM
1 Kudo
As I said mine resolved itself. There were no remote issues, there was no fixing it through reset, it lasted for about a week as you can follow my thread to see. It has never returned.
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01-20-2019
08:43 PM
I have the latest hardware across the board in my house. The error messages that came up (see above) clearly resulted from something in box configuration changing during an overnight update. Once the configuration was corrected, these functions worked normally again. It did however take a technician coming to my house and verifying with his own eyes the pre-programmed messages on the screen demonstrating that the configuration was incorrect. He did absolutely nothing however but serve as an eyewitness because the problem lay with Comcast's pre-release QC team. Similar to why the box light brightness is resetting to dayglo levels every single night now. Yet another failure in updating protocol: retain user settings. (See other thread) QC is a tremendous problem in IT and telcom due to less interest by the marketing staff in spending money there. Features are where marketing get their bonuses from, not quality or reliability. However that's where the majority of the customer reported issues reside.
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11-02-2018
07:00 PM
Latest update: Everything is working normally again. Interesting.
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10-24-2018
05:14 PM
Today the pause is working partially. It will pause but when you unpause (using pause/play button) it jumps ahead to live tv. So that issue not resolved. Rewind live tv fast forwarded once when I tried it, and then went back to saying it is not supported by this box.
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10-22-2018
11:58 AM
1 Kudo
Pausing and rewinding issue is only on live tv and it has a handy little software program reponse (see attachment) that seems to imply this is a software configuration issue. (Could be communication but no evidence so far and tech having similar issue, hence my question to all forum users).
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10-21-2018
07:12 PM
I should also add my technician is having rewind issues on his own box, although not an exact match to mine they are similar.
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10-21-2018
06:32 PM
1 Kudo
Any other checks I can run to verify if this is the case? All other functions are normal, and the pause and rewind work fine on recorded shows.
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10-21-2018
05:23 PM
PX013AN_3.2p4s1_PROD_sey And no, only 1 box
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10-21-2018
12:48 PM
2 Kudos
Posting to find out if other customers are having the same problem (yes a tech has been out. We believe it is a bug in configuration).
When watching live tv and hit pause, one of 4 things happens:
a. Nothing at all
b. No pause but a blue circle with a slash through it and message that set top box does not support feature
c. one out of 20 times will actually pause but then jump straight back to "live"
d. Same as C only no audio will play until I hit "exit" button although it was never paused to begin with.
When trying to rewind the surprise options are:
a. Nothing at all
b. Jumps immediately to Live tv going FORWARD (note, this is like hitting the lottery because it means the pause actually worked)
c. No response at all and blue circle with slash through it saying set top box does not support
This has happened within the last 3 days. Was normal prior to this.
As of yesterday, the screen saver ceased showing the usual data for local construction updates, weather forecasts that was quite useful actually. Now just current temperature and time. Was this a Comcast Labs thing that went away?
Anyone else experiencing this? My box is on release version 91.0.3 dated 10/09/2018. The firmware was manually updated yesterday by Comcast to see if there was corruption of some sort, but nothing changed.
I am not planning to swap boxes until there is a totally new box design plus I have a lot of unwatched shows on the hard drive and cloud, more than the extremely limited 60 hours that Comcast will retain when you change (what is up with that, btw? It's not truly cloud storage if you can't move to a different device and still see the same thing. That 60 hours also appears to be why the Xfinity Stream apps never ever match what is actually showing on your Cloud DVR menu, just a random assortment of one show from this series, 3 from another not in any consecutive order)
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