bdpiper's profile

Contributor

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16 Messages

Thu, May 7, 2020 2:00 PM

RDK-03033 Errors

About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My Account" app still thinks everything is fine and there are no outages. I've checked the connections and they are all tight. At this point not sure what to do next. To recap, we did the following:

  1. Check connections
  2. Restarted cable box
  3. Uplugged cable box for 30 seconds and repowered

Although each time the box restarts, it is still crashing 3 to 4 times a day. Any ideas would be appreciated

Rustyben

Expert

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24.1K Messages

1 y ago


@thezogs wrote:
I receive RDK-03004 and RDK-03033. Internet is working fine and all other boxes in the house work fine. I am never able to restart or reboot the box via the xfinity app. I always have to completely unplug the box, at least 3 times, before it finally connects and starts working properly again. And even after this, that box will show that it’s “not connected” when I look on my account on the xFinity app.

those two codes are unrelated and show two different issues. 03004 is just a weak signal and is usually caused by the powered splitter in the home being unplugged. do you have more than one set top box? when 03004 happens is the issue on all the set top boxes? in most cases the 03004 is that the power brick is not plugged in properly which de-energizes the powered splitter so there is only very weak output. there is a power LED that should be visible on the powered splitter. the 03033 is saying the Comcast server that your set top box talks to for control is not 'seen' which is a no signal or very high noise compared to signal. a tech can be scheduled to check your signal levels at your demarcation point where the cable enters the home.

Regular Visitor

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5 Messages

1 y ago

Just RDK-03033 now and RDK-10000 on my other box. Is now happening very single morning, and unplugging box no longer works to reset and get things working. Have a service appt scheduled. Why would this just suddenly start happening??
Rustyben

Expert

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24.1K Messages

1 y ago


@thezogs wrote:
Just RDK-03033 now and RDK-10000 on my other box. Is now happening very single morning, and unplugging box no longer works to reset and get things working. Have a service appt scheduled. Why would this just suddenly start happening??

you will need a tech visit to test outside the home only due to the pandemic. what is your wiring layout? splitters? amps? was this working normally or a conversion from satellite with their splitters (different frequencies)?

Regular Visitor

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5 Messages

1 y ago

Has been working just fine out to this sudden disruption and we have made no changes to anything. Not sure how to describe my wiring layout to you, other than it’s pretty normal. We haven’t done anything outside of initial setup by Comcast.

New Poster

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2 Messages

1 y ago

We are still having this issue. It is August 15, 2020. Should we get a new box? 

Regular Visitor

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5 Messages

1 y ago

I would try and get a tech out to look at your equipment outside the house, where your signal is coming in, and make sure that is all functioning properly. This ended up being our issue.

New Poster

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2 Messages

1 y ago

Exact same experiece here as well. Any solution offered by Xfinity?

Visitor

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1 Message

6 m ago

Same issue here.  Comcast technician came out and check the cables but still getting restarts every hour.

Official Employee

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382 Messages

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

5 m ago

We are having the 03033 error problem and cannot watch tv.  Thought it was our side and changed out box.  We have been watching on 2 joeys for 2 months because of that error code.  New box installed today and within 15 minutes of install, same old error code.  Really, really tired of this!

XfinityRay

Official Employee

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293 Messages

Hello, @Wassupwu. I would be getting tired of that as well and am sorry for your experience. I had this issue in my home and as @Rustyben was saying. I needed an outside visit to resolve the problem. I had an issue with an outside splitter that was causing interfering with my signal. I know when the RDK-03033 error comes up you can't access anything for the cable box making it a very frustrating experience. We want to help and get this issue resolved. 

 

To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

Comcast has had this going on for over a year, sound like a systematic issue, not to be fixed by the endless “self installs”, what a company!

jav6joev

Gold Problem Solver

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2.2K Messages

3 m ago

I had been having a similar issue for several weeks, where I would sporadically (once or twice a day, any time) lose my internet connection thru the modem.  I couldn't get the guide to come up since it apparently needs the internet and apps like Prime Video weren't accessible.  I would power cycle my modem, TV box and reset my modem via the Xfinity app all to no avail.  The internet access would then reappear on its own after some time.  Then, I got a notice that there was going to be maintenance in my neighborhood that might affect my service temporarily two days ago.  Since that maintenance, I have had NO recurrence of the internet issues.  Fingers crossed, knock on wood, throw salt over my left shoulder, etc...

(edited)

jav6joev

Gold Problem Solver

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2.2K Messages

3 m ago

Jinx'ed myself. Just lost internet while watching a baseball game replay on Prime Video and my modem connection reset or modem reset....back live after 10 mins....dang

(edited)

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