bdpiper's profile
bdpiper
Expressive Exchange
Stamp of Approval
Conversation Starter

Frequent Visitor

 • 

16 Messages

Thu, May 7, 2020 2:00 PM

RDK-03033 Errors

About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My Account" app still thinks everything is fine and there are no outages. I've checked the connections and they are all tight. At this point not sure what to do next. To recap, we did the following:

  1. Check connections
  2. Restarted cable box
  3. Uplugged cable box for 30 seconds and repowered

Although each time the box restarts, it is still crashing 3 to 4 times a day. Any ideas would be appreciated

Responses

Rustyben

Expert

 • 

24K Messages

9 m ago


@thezogs wrote:
I receive RDK-03004 and RDK-03033. Internet is working fine and all other boxes in the house work fine. I am never able to restart or reboot the box via the xfinity app. I always have to completely unplug the box, at least 3 times, before it finally connects and starts working properly again. And even after this, that box will show that it’s “not connected” when I look on my account on the xFinity app.

those two codes are unrelated and show two different issues. 03004 is just a weak signal and is usually caused by the powered splitter in the home being unplugged. do you have more than one set top box? when 03004 happens is the issue on all the set top boxes? in most cases the 03004 is that the power brick is not plugged in properly which de-energizes the powered splitter so there is only very weak output. there is a power LED that should be visible on the powered splitter. the 03033 is saying the Comcast server that your set top box talks to for control is not 'seen' which is a no signal or very high noise compared to signal. a tech can be scheduled to check your signal levels at your demarcation point where the cable enters the home.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

 • 

5 Messages

9 m ago

Just RDK-03033 now and RDK-10000 on my other box. Is now happening very single morning, and unplugging box no longer works to reset and get things working. Have a service appt scheduled. Why would this just suddenly start happening??
Rustyben

Expert

 • 

24K Messages

9 m ago


@thezogs wrote:
Just RDK-03033 now and RDK-10000 on my other box. Is now happening very single morning, and unplugging box no longer works to reset and get things working. Have a service appt scheduled. Why would this just suddenly start happening??

you will need a tech visit to test outside the home only due to the pandemic. what is your wiring layout? splitters? amps? was this working normally or a conversion from satellite with their splitters (different frequencies)?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

 • 

5 Messages

9 m ago

Has been working just fine out to this sudden disruption and we have made no changes to anything. Not sure how to describe my wiring layout to you, other than it’s pretty normal. We haven’t done anything outside of initial setup by Comcast.

New Poster

 • 

2 Messages

9 m ago

We are still having this issue. It is August 15, 2020. Should we get a new box? 

Regular Visitor

 • 

5 Messages

9 m ago

I would try and get a tech out to look at your equipment outside the house, where your signal is coming in, and make sure that is all functioning properly. This ended up being our issue.

New Poster

 • 

2 Messages

9 m ago

Exact same experiece here as well. Any solution offered by Xfinity?

Visitor

 • 

1 Message

23 d ago

Same issue here.  Comcast technician came out and check the cables but still getting restarts every hour.

Official Employee

 • 

129 Messages

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here