RDK-03033 Errors

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@Lindertorte wrote:
Well, it's June 20 and I get this error and have non-functional service at least 4 times a day, EVERY day. This has gone on for months. New box? Yup. Tech at the house? Yup. Resolution? Nope. Any update?!?!?!

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code means the server can't be found by the set top box. Does this happen at the same time on all your x1 set top boxes? does your internet drop out at the same time? describe your in-home wiring (cabling/splitters/amps). 

We just started seeing this on our x1 box earlier in the week.  System refreshes, box refreshes, today - replacing all cables, and the x1 box itself did NOT fix it.  Whatever firmware fix was referenced under 'best answer' needs to happen again - location south florida.

And it's happening so frequently including picture freeze;  for all purposes I have no service on that tv.  Please give an official reply

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@scheibl wrote:

We just started seeing this on our x1 box earlier in the week.  System refreshes, box refreshes, today - replacing all cables, and the x1 box itself did NOT fix it.  Whatever firmware fix was referenced under 'best answer' needs to happen again - location south florida.

And it's happening so frequently including picture freeze;  for all purposes I have no service on that tv.  Please give an official reply

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Official Xfinity Link 

When? When is the update 

The link that was posted goes to some "500 Internal Server Error". so that isn't the answer. Maybe Comcast is doesn't want us to find the error or the support staff is smart enough to find the answer. They just give you the standard answer for any problem, get you off the phone & on to the next call.

This has not been resolved as of today. I would like to suggest that Comcast look into their network on their boxes (internet). I have been these errors & have noticed that the port that my Comcast box is connecting to is not lit so there isn't a network connection to Comcast. Accrding to what is happening there needs to e a network connection to access the Guide, update software, & access Netflix ,Hulu, etc.

I checked my Comcast connections. I did the following:

Checked my network cable & it is functioning fine.

I plugged in another good network cable...no joy.

Plugged in the the cable directly from my Comcast riouter...still no joy...yes the cable is good.

All this with no help. My internet connection is great...working fine. So that couldn't be the problem. It's the connection between the box & Comcast servers.

I was thinking that the update isn't taken because the network isn't working between Comcast & the TV boxes. So software does get updated in the boxes.

I know you guys are "experts" but you need to check out any suggestion from anyone!

@Rustyben  - if you read my post - I have done more than the thing listed in your referenced link.  NO - the issue has NOT been resolved.  Reviewing my notes - the problem started earlier in the week after there was a neighborhood outage of about an hour due to some kind of system maintenance.  That's when I started seeing issues with the tv box (not DVR in another room) - and with my new tv box installed yesterday, cannot watch more than 2-4 minutes with out freeze, rdk error and other errors depending on which buttons I hit on the remote to try and unfreeze.

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@scheibl wrote:

@Rustyben  - if you read my post - I have done more than the thing listed in your referenced link.  NO - the issue has NOT been resolved.  Reviewing my notes - the problem started earlier in the week after there was a neighborhood outage of about an hour due to some kind of system maintenance.  That's when I started seeing issues with the tv box (not DVR in another room) - and with my new tv box installed yesterday, cannot watch more than 2-4 minutes with out freeze, rdk error and other errors depending on which buttons I hit on the remote to try and unfreeze.

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I gave that link since it was requested only official comcast information was wanted.

I don't understand what your saying. What link are you talking about??

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@blinkr wrote:

I don't understand what your saying. What link are you talking about??

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my post above on 6/26 has a link for a user that wanted info on the error number but only wanted official Comcast assistance.

My problems began on 6/19.  Finally on Tuesday, I chatted with a competent tech on xfinity chat who determined that on 6/18 there was a patch that forced 'use highest resolution' on preferences to be yes.  That was causing varous issues with tv boxes.  A fix will be rolled out over this weekend.

Meanwhile, he had me go into settings, preferences, general, prefer best available resolution - and turn it to 'off' on the affected tv box (I only have one).  The setting remains 'on' on my dvr.

Since then - we had one lockup, which I was able to recover from since the box allowed me to say 'help restart tv box'.   

We've been able to use the box for two days now with no lockups or rdk-03033 errors.  He also told me to expect a followup call from level 2 - local team.  Have not had it yet.