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Thursday, October 3rd, 2024 12:59 PM

Normal channels require subscription

None of my regular channels are working they all say this channel requires subscription 

3 Messages

1 month ago

Same here! Been sitting on the live chat with no response after they said they needed to review my account.

1 Message

I am livid. No way to contact a live agent either.

Visitor

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2 Messages

experiencing the same issues here, and this is on our TVs not the streaming app. 

Visitor

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20 Messages

Can you please provide detailed instructions on what you did? Where is Options?

Official Employee

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1.4K Messages

@user_965zh3

Thanks for reaching out to us there was a known issue with the subscription message customers are getting for their subscribe channels but we received notification that that issue has been resolved and a lot of customers who let us know their channels are working as they should be

 

are you currently still receiving subscribe messages

 

 

 

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Official Employee

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1.3K Messages

Hey @user_jyb935, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video services. I would be more than happy to offer my assistance looking into this further for you. Have you attempted to unplug the set-top box for 20-30 seconds and plug the device back in? This may help restore the entitlements on the set-top box to have the channels and stream app channels reappear for viewing.

(edited)

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3 Messages

1 month ago

I just went to Xfinity streaming app and hit options and restarted the app and my channels came back.

1 Message

I did the same thing (around 2:00PM 10/3) and it worked for me, too. Thanks!!

2 Messages

On a TV? Where are the options?

Frequent Visitor

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11 Messages

How do you get to "options"

Official Employee

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1.2K Messages

Hi @user_cnkrca Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the subscription error. I would be more than happy to offer my assistance looking into this further for you. Are you still seeing the subscription error?

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2 Messages

1 month ago

Same here. No help from that stupid Xfinity assistant 

2 Messages

1 month ago

Same issue here with me.  Xfinity assistant was not helpful.  Connecting me with a “live agent”. I’m 1026 place in line.😳

Frequent Visitor

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11 Messages

Just trying to help a little.  On our actual TVs in the house, we called  a main number at Xfinity and somehow finally got a robo, bot (not a live agent) at Xfinity to reset our TV box on their end.  That worked!  And all 3 TV's work now.  The app on our iPhones sort of works now too but we had to restart our phones.

Official Employee

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1.3K Messages

Hi there, if you are still experiencing issues at this time. Feel free to send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 Messages

1 month ago

No channels asking for subscription 

Visitor

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3 Messages

1 month ago

Everything fine this morning until about 10am or so.  Then this stupid subscription required message. Go to the app, and get the normal mumbo jumbo saying to reset my tv box. I don't have a box and haven't had for couple of years. Thru the assistant, I did get this recorded message "...we are aware some customers are having issues, and are working..." Same old [Edited: "Language"].  Finally got text saying agent will call me.  Hope I'm still alive then.  How can this happen?  The internet part is fine.  But get same message on all my computers, and the LG tv using either the xfinity app there (which is really bad piece of code) or bringing up a browser to xfinity.com and get same thing.  At least internet is still working.  What's really ironic is xfinity pulled my monthly subscription payment of 258 bucks this morning also.  Maybe I don't need these [Edited: "Language"]. 

(edited)

Visitor

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20 Messages

1 month ago

I'm getting the same message. 

1 Message

1 month ago

I just got off live chat. They said it’s a known issue and may take 24-48 hours to fix.

Visitor

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20 Messages

Thanks for the update. Fortunately I have a rabbit ear antenna to watch local stations. Xfinity [Edited: "Language"].

(edited)

1 Message

1 month ago

"This Requires a Subscription" on every channel. Help!

1 Message

Im getting the same problems not getting anywhere

Official Employee

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616 Messages

@user_6caurl Hello and good afternoon. Thanks for posting and sharing to the community. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Are you able to enjoy all your content now?

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Official Employee

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945 Messages

 

user_ah83z2 Are you still experiencing issues with the subscription message?

 

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Visitor

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2 Messages

1 month ago

Same issue here effectively:

  • xFinity Stream app on multiple Roku devices tells me I need to subscribe to all of the channels on my plan
  • xFinity Stream app on multiple iPhones doesn't list most of the channels in my plan and can't play even the few listed that I subscribe to as it indicates there are too many (I guess 0 is too many) devices already streaming

Stopped into xFinity store and they were puzzled as no changes to my account in years and there has not been an updated app for download in over a month.

They referred me to tech support who tried resetting things a few times to no avail and now waiting on senior tech support person to contact me.

Seems like an issue in API or something between xFinity Stream app and account.  

4 Messages

[Edited: "Solicitation"] . I bet Xfinity will respond then. 

(edited)

Visitor

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2 Messages

Resolved on all devices as of this morning for me.  Hope others are back as well.

Official Employee

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1.5K Messages

Hello, @kevhath. Thanks for reaching our team, happy to hear report that the issue has been resolved. If anything else comes up, please feel free to message our team. I hope you enjoy the rest of your weekend!

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Official Employee

 • 

1.5K Messages

user_i3gmiy This known issue has been resolved. Please let us know if you are still having any issues. 
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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3 Messages

1 month ago

Just had 20 minute phone call with xfinity rep.  Tried several times to get the app working, and no joy.  Rep said there was a database problem with profiles and such.  He recreated my account again, we waited a bit and my channels would not come up.  Something went wrong message.  Rep also said that those with set top boxes were already back to normal, but streamers were the problem. Sounds like a major [Edited: "Language"]
at Comcast/Xfinity.  [Edited: "Inflammatory"]. At any rate, rep will call me back when everything gets fixed.  

(edited)

3 Messages

Have set box, not streaming,  still having problems

Official Employee

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1.8K Messages

Hello rubicon04, I use the Stream in my house too, so I get how annoying this would be to deal with. I'd love to work with you more and make sure you're back to streaming. Are you seeing the same subscription error message listed for OP? If so, can you please advise if this is on every channel or specific channels? 

 

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Official Employee

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1K Messages

 

user_qwq49p I have some steps that have been working to get this resolved. Keep in mind this can take up to 15-minutes for the error message to go away. Here are the steps: 
 
  1. Press the A button on your remote control to access the Help menu.
  2. Press the OK button to select the Restart tile.
  3. Press the OK button again to select Restart.
  4. It may take a few moments for the TV Box to restart.   

Let us know if this works to get that resolved as we are happy to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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20 Messages

1 month ago

Update: 5:30 pm EST - I was able to connect via live chat with an agent who confirmed that there is an ongoing issue with the streaming and cable services where most customers are experiencing the subscription error message. The agent told me that my service should be restored in about 2 hours (~ 7:30 pm). I don't  know if the service restoration applies to everyone. 

1 Message

I called in again for update. Originally they told me by 8pm EST tonight but now message is saying by 8pm tomorrow night.  This [Edited: "Language"]!

At least my Netflix is working. 

(edited)

Visitor

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20 Messages

@user_bhyu1l​ Cripes, really? This is awful. Either this is a major internal [Edited: "Language"] by Xfinity or maybe they got hacked. It shouldn't take 24+ hours to resolve these types of issues. At least the non-Xfinity apps like Netflix and Prime are working. 

(edited)

Official Employee

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971 Messages

user_bhyu1l thank you for using the Community Forums page to reach out. I understand the importance of access to your favorite programs. Is this issue still ongoing for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

1 month ago

Seeing various locations in MA; service is expected to be restored by 8pm

Visitor

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20 Messages

I'm in MA. Fingers crossed. 

1 Message

I’m in Texas and only one of my three TV’s work. The refresh is not working either. 🙄

Official Employee

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1.7K Messages

We appreciate you for reaching out to us @user_mkgggq! Our engineers have provided a new update to where restarting our cable boxes with these steps below should now successfully resolve this issue:

  1. Press the A button on your remote control to access the Help menu.
  2. Press the OK button to select the Restart tile.
  3. Press the OK button again to select Restart.
  4. It may take a few moments for the TV Box to restart.

It can take up to 15 minutes after the restart for it to take full effect and resolve the issue. Please let us know if you are still having issues after re-attempting to restart your cable boxes today.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 Messages

1 month ago

I found a fix for me that may be helpful.

Using your Xfinity TV remote go to Xfinity settings; scroll down to HELP. Open icon for TV. Click Restart boxes. Took 15 minutes, but it worked. Good luck!

Official Employee

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1.7K Messages

Thank you for reaching out to us and letting us know restarting the box worked @user_89vhjz! For all other users in this thread, the steps to restart the box are:

  1. Press the A button on your remote control to access the Help menu.
  2. Press the OK button to select the Restart tile.
  3. Press the OK button again to select Restart.
  4. It may take a few moments for the TV Box to restart.

For more ways to restart the box, we have a dedicated article here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

1 month ago

Same here. Experiencing the same problem. And, I just paid them (sigh)

Official Employee

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1K Messages

 

user_y6aj3x Are you seeing these issues on the stream app or from your cable box/tv? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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