Visitor
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1 Message
No Sound on Fox News
Fox News has no sound, very suspicious. All other channels have sound on multiple TVs and boxes throughout home. Have reset router and TV boxes multiple times still no sound it’s Very suspicious.
Visitor
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1 Message
Fox News has no sound, very suspicious. All other channels have sound on multiple TVs and boxes throughout home. Have reset router and TV boxes multiple times still no sound it’s Very suspicious.
XfinityDena
Official Employee
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3.2K Messages
3 years ago
Thank you for reaching out. I am sorry to hear the channel you are watching does not have any sound. Are you still having the same issue?
I also wanted to make sure you are aware that any time you need to troubleshoot our MyAccount app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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user_35db72
Visitor
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1 Message
2 years ago
i too have this problem with no sound only for fox news for the last month!!! i have tried everything even contacting the help chat with no success?? this is unacceptable and very suspicious.
if comcast doesn't want our business maybe Verizon does!!!!!
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user_0b5e74
Visitor
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2 Messages
2 years ago
Sound for fox news stops after a few seconds on xfinity app computer, all other channels function fine.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
Are you talking about the streaming service or using the traditional cable service?
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Walt11
New Poster
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5 Messages
2 years ago
Is there a resolution for this issue anywhere? My streaming Xfinity does this as well. Only Fox News, I get sound for 3 seconds and then it goes off. The commercials work though...
(edited)
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
I can't use the steaming service except on my computer. Linear cable works fine. I just checked the streaming service on my computer. Video and audio both worked fine.
(edited)
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user_224c5f
Visitor
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1 Message
2 years ago
Xfinity customers who are having the same issue, we should let Fox News know what this is happening. I am sure they will find this very interesting.
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user_e7eaca
Visitor
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1 Message
2 years ago
If you are using Chrome, like I am, you need to delete all cookies for site "xfinity.com". You will have to log back in, but sound will be restored.
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user_b9becc
Visitor
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1 Message
2 years ago
Having this issue now...it's quite amazing that it only affects FOX NEWS.........
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user_195965
Visitor
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1 Message
2 years ago
Only Fox News doesn’t work commercials have sound & every other channel work fine. Delete cookies? For one Chanel? [Edited: "Inflammatory/Political"]. I even hear a “touchpad” before the the newscast starts and then silence. Tried on 5 computers. When I use the same browser & login direct to fox news.com it works. Why would deleting cookies resolve anything when the commercials have sound on the same stream? Really?
(edited)
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Andyr1
Gold Problem Solver
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8K Messages
2 years ago
Why does everyone instantly think everything is a conspiracy? It's a weird technical issue, and as noted, clearing cookies fixes it. It's possible some audio format was changed a bit and a cookie setting was pointing it at something else. It may be similar to the way secondary audio may be active, but may not always duplicate the original audio if no secondary language is available, resulting in no audio.
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user_fe97d9
Visitor
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5 Messages
2 years ago
Only Fox News doesn’t work commercials have sound & every other channel work fine
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b_630972
Contributor
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88 Messages
2 years ago
Did anyone find a solution for this? How long did this issue last?
I have a "no sound" issue, but with a different channel.
I tried the suggestions I found on the forum below, but they didn't help.
Any other ideas? Thanks.
(1) If you have an X1 box, hit the down-arrow to show the time bar and options, then make certain that none of the icons on the lower left have a checkmark. If any do, you can scroll over and toggle it off.
(2) reset/restart your primary TV Box--pull the power cable out of your box for 3 minutes. Plug back in and check audio after the boot cycle.
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b_630972
Contributor
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88 Messages
2 years ago
Right after posting above, I tried something that I had already tried, and this time it worked:
"while watching a silent channel press the down button on the remote (not page down). then press the left button and go to SAP and press OK to turn that choice off. " -Rustyben
Yesterday I tried changing the "audio program channel" on the smart tv that the cable box (adapter) was connected to, but today I switched the box to an old-fashioned TV and after figuring out how to change the SAP setting, I got the sound back on that one channel. Good luck all.
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