Same here. Can't get in touch with Xfinity support via the XFi app nor can I troubleshoot through the TV. Internet seems fine, but entire channel listing is gone and the TV keeps trying to load the channel.
Hello @user_bp16tv, thank you for reaching out! Our teams are aware of the current TV service interruption, and we are working hard to get everything fixed as quickly as we can.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good afternoon mwstrand2. Our repair team is working to get this resolved. Are you still currently experiencing issues with your cable at this time?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there, @user_eatbbi, thanks for reaching out through Xfinity Forums. We are showing that any TV issues should now be resolved. Is everything back up and running for you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Glad to know it's not just me then. I'm experiencing the same issues. TV was working fine about an hour ago, now it's just trying to load the channels. Internet is fine, though. Even tried rebooting my cable box and still the same issue. I also can't get the customer Support page up on the website and the app just says something went wrong.
I'm in Taunton, Massachusetts, my TV has been out for about 45 minutes.Can I get in touch with customer service?I have a notice on the screen that says we're having trouble on our end with the code of x r e 000021
Hello, @user_es2i87 thank you for taking time to reach out over Xfinity Forums. I've been working with some other customers who have been experiencing the same TV issues, and noticed mine was having issues for a while as well.
Mine is currently working (minus some guide features), and have gotten reports from others that there's are starting to come back as well. Please let me know if you're still experiencing issues, I'd definitely like to investigate further if needed.
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi @user_4ijjdu! Please rest assured, you can skip the troubleshooting and reporting steps for now. Our engineering teams are already fully on top of this widespread interruption and are working hard to get everything back up and running smoothly for you as quickly as possible.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_7cplyv thanks for taking the time to post on our Xfinity Community Forums page. Have you tried checking our status map to see if you are being affected by an area service interruption?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Been out of TV here in Northern California since about 1:00pm. Have Internet, but TV does not load. Can still watch pre-recorded shows on my DVR, but nothing live.
user_bp16tv
Visitor
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1 Message
2 hours ago
Same here. Can't get in touch with Xfinity support via the XFi app nor can I troubleshoot through the TV. Internet seems fine, but entire channel listing is gone and the TV keeps trying to load the channel.
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mwstrand2
Visitor
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2 Messages
2 hours ago
I tried that and it still does not come on
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user_eatbbi
Visitor
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1 Message
2 hours ago
All customer support is not working, outage map is not working, basically the same [Edited: "Language"] from them.
(edited)
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user_es2i87
New Poster
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2 Messages
2 hours ago
Glad to know it's not just me then. I'm experiencing the same issues. TV was working fine about an hour ago, now it's just trying to load the channels. Internet is fine, though. Even tried rebooting my cable box and still the same issue. I also can't get the customer Support page up on the website and the app just says something went wrong.
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user_7cplyv
Visitor
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2 Messages
2 hours ago
I have several times
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user_7cplyv
Visitor
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2 Messages
2 hours ago
I have unplugged the tv and the box and it's still not working
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XfinityCliff
Official Employee
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341 Messages
2 hours ago
Hello @user_4ijjdu and thanks for posting on our Xfinity Community forums!
What’s showing on your screen right now, like an error message, code, or just a blank screen? Is it affecting one TV or all TVs in your home?
Also, are your other Xfinity services like internet or phone still working?
For a quick check, you can open the Xfinity App to see if there are any known service interruptions in your area and get the latest updates.
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user_zjnr4k
Visitor
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1 Message
2 hours ago
my internet works but my cable tv is NOT WORKING
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user_1ybwbf
Visitor
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2 Messages
1 hour ago
The Xfinity app is not working even on cellphone tower connections. They are having big problems.
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user_v62vsf
3 Messages
1 hour ago
I don’t have tv since 3:00. What is going on?
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user_v62vsf
3 Messages
1 hour ago
They won’t even answer the phone
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user_7a87mm
Visitor
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1 Message
1 hour ago
Been out of TV here in Northern California since about 1:00pm. Have Internet, but TV does not load. Can still watch pre-recorded shows on my DVR, but nothing live.
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user_i5itxb
Visitor
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1 Message
1 hour ago
Both television and internet are out. The app isn’t working on my phone and the help number is not working. In the Tein Cities area
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