How do I turn off Sign Language on Last of Us (HBO MAX)

There is no Max default profile option on the Max website. There is an OPTION when you logon to the show IN THE MAX AP to change to a non-Sign Language (WHY IT DEFAULTS TO THIS - I HAVE NO IDEA. . . would love to meet that user interface engineer some day). But, there is NO OPTION when you access the show inside of XFinity Max HBO. I can not find a global preference to not have a dancing man in the corner of my screen while I try to watch the show. Any plans to correct this some day?

Responses

XfinityAirelle

Official Employee

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2.6K Messages

29 days ago

Redlegmike

Thanks for bringing this up — we totally get how distracting that can be!

Right now, the sign language option on The Last of Us is controlled within the Max app itself, and unfortunately, when you’re watching through Xfinity’s Max integration, those same settings aren’t always available. We agree it’s not the smoothest experience, and we know how much a global preference setting would help.

While we can’t control the Max app’s design, we’re happy to pass along your feedback. In the meantime, using the Max app directly is the best workaround to adjust those settings.

Let us know if you want help walking through the steps!

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BrentwoodMom

Visitor

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1 Message

4 days ago

I hate this ASL guy on The Last of Us.Please get it off my screen now! With how much comcast costs you would think we would have a little more control.

Eventually it had to happen. Remember when you could watch movies without commercials? Now we pay for extra services AND have to watch commercials.

And, FYI, It only prompts me NOT to buy the products I'm forced to watch because it's just another slap in the face.

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XfinityShawn

Official Employee

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1.6K Messages

BrentwoodMom I would recommend to reach out to MAX customer support team for this issue since this is about their app.

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2 days ago

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Ijas

Frequent Visitor

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7 Messages

13 hours ago

This is so unacceptable to have the ASL dude on my screen. There is no known way to eliminate him. Are you kidding! My subscription to MAX is soon to expire. I will not renew.

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