heart radio app shuts off after 15 minutes

My concern is not the screen saver popping up right away.  My concern is that iHeart radio stops playing as soon as their screen saver comes on.  Never had this issue before.  Iheart would continue to play when the screen saver came on before why is stoping now?  The screen saver is set for 5 minutes and that is the way I like it to prevent burn in.  When iHeart plays it goes into a static screen that will burn in. I have not change the settings so why is not working now.

Let's see if I can find out why it started doing this all of the sudden when it was working fine before. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am not posting that information here

Good to hear we were able to find out what is going on. I understand this isn't a function you like, and we always appreciate all feedback you wish to provide. Please go here if you like, and send us feedback on the new settings concern my.xfinity.com Study (iperceptions.com).

@Shapoonie​ my iHeart radio app is also stopping on its own. Did they find a solution? Or still looking?

Hi zkmh24, no I haven't heard anything yet.

still haven't heard anything.  

Happy to hear your feedback to the situation was helpful in getting the problem resolved. If you have nay other concerns in the future, we are here 7 days a week to help. 

@Shapoonie Thank you for the update. Is that still the case this morning? 

yes still having the issue. 

Hello there, y2day1977. Have you already checked out the link that XfinityChristy posted a bit ago?

Thanks for reaching out user_xxn8fl! Have you already taken a look at this link https://www.xfinity.com/support/articles/x1-screen-saver to make the changes needed to correct that issue?

I guess there is not enough people complaining about the issue.  Tired of having to explain the issue over and over again so I have given up.  Just another reason to drop $finity

I am having the same issue. Heart music just hangs after 15 minutes. I go in and hit the play button and it comes back on. But it only lasts for about 15 minutes. 

I would suggest that you or anyone having this issue submit a new post about this issue.

@user_5u6oqv Have you by chance taken a look our comment from @XfinityChristy ? If you have extended the awake time for your screen and still running into the issue please let me know. 

I set the screen saver to 30 mins and after 30 mins the Xfinity screen saver comes on and stops the iheart play.  If the screen saver is set to 5 minutes the screen saver comes after 5 minutes if a menu is on the screen.  However if the iheart radio app is playing it doesn't come on for 15 minutes.

Still no word on what's going on if anything.  

Some power save features are not customer editable. You do have the opportunity to use the Xfinity Stream app on any eligible streaming devices. Using other third-party devices may allow you to access content depending on the streaming device and television settings that are outside our set-top box management settings.  

this is not a power save issue its a screen saver issue.  The iheart app stop after 15 minutes when the Xfinity commercial screen saver comes on.,

@Shapoonie thank you for understanding that not everything is an instant fix. We are still working with you in our direct messages and once new information is provided we will contact you there. We appreciate your patience. 

It is an instant break why can't it be an instant fix? I know you are working with me in direct messaging.  I am posting information here for the others that are having this issue.  

My iHeart radio also keeps stopping on every mobile device I have after awhile. But I don’t have a screen saver.

@user_vfow7o If you are having issues with a 3rd party app on multiple devices, it would be best to reach out to iHeart radio for their app support to get assistance. The original post mentions the screensaver for our X1 cable box was interrupting the iHeart Radio app on their cable box. 

I have contacted iheart radio and they say it's a Xfinity issue.  Iheart radio stops play after 15 minutes when the Xfinity screen saver comes on.  This is on the Xfinity cable box.