U

Visitor

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1 Message

Wed, May 12, 2021 7:27 PM

HBO Max - Not Playing Videos on TV

This just started happening yesterday.  I go to Apps on my Xfinity tv menu and it brings me into my HBO Max account.  Up until now, I have been able to play videos without problems on my tv.  When I click play to watch a show, it acts like it's going to start playing but then pushes me back out to the Home menu.  It does this with any movie and show.  If I click on the trailer icon, it will play the trailer, but it will not play a show or movie.  I have done an Xfinity reset and a system refresh.  I have also check the strength of my wifi and it is fine.  I have the HBO Max app on my phone and the videos play fine.  Any advice? 

Responses

Official Employee

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275 Messages

3 m ago

Hello, @, thank you for reaching out in our forum and giving me a chance to help with your HBO Max TV app issues. I binged watched Mare of Easttown over the weekend, and love watching the new movies that premiere on there, so I can only imagine your frustrations when you're just trying to relax. I have your back on this and can definitely help you out. To make sure we're on the same page, are any error messages or error codes popping up on your screen? Have you taken any other troubleshooting steps on your end? 

KF2417

Regular Visitor

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10 Messages

2 m ago

Was this ever fixed?  Having the same problem and not getting any help from Comcast. 

Visitor

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3 Messages

2 m ago

I am having the same issue with one of my xfinity boxes.  plays fine on a diff box in the other room.

Visitor

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2 Messages

2 m ago

I am unable to watch anything on HBO MAX on my Comcast system.  It returns me to the home page every time I try to select a program.  I did a reset on my infinity app and still can not watch anything past the home page.  Other apps are working well, my WiFi is working well too.  Any suggestions to get this app working.

Visitor

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3 Messages

2 m ago

on your cable box go to settings, privacy, and clear cookies and local storage data.  this corrected my issue with hbomax app

Visitor

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1 Message

2 m ago

have the same issue for over a week now.  any solution?

New Poster

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4 Messages

2 m ago

I just posted about having this problem with it not playing on my main cable box. I tried clearing cookies and entered my login and now it’s working. 

Visitor

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1 Message

2 m ago

I cleared cookies and it worked for 2 days.  But now getting the same issue.  Slightly annoying because need to login again to all apps, like Netflix, hulu, etc 

Visitor

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2 Messages

1 m ago

When on 6/21 does the HBO Max free service

end

Visitor

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2 Messages

1 m ago

What time of day on 6/21 does the Free HBO Max offering end?

Visitor

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2 Messages

19 d ago

Clearing the cookies did not fix my problem. I contacted support last week and all they kept telling me was that I was not an HBO subscriber.  No matter how many times I explained that I did sign up for HBO max through downloading the app to my phone, not through xfinity.  Last week the screen would go black when I launched the app.  Today it just keeps telling me that there was an error with the app and gives me the choice to relaunch or exit.  Relaunch gives me a blank purple screen.  No choice to log in.  No choice to find content.  

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