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Visitor

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2 Messages

Thu, Jul 15, 2021 8:12 PM

HBO Max

Clearing the cookies did not fix my problem. I contacted support last week and all they kept telling me was that I was not an HBO subscriber.  No matter how many times I explained that I did sign up for HBO max through downloading the app to my phone, not through xfinity.  Last week the screen would go black when I launched the app.  Today it just keeps telling me that there was an error with the app and gives me the choice to relaunch or exit.  Relaunch gives me a blank purple screen.  No choice to log in.  No choice to find content.  

This post was created from this comment on different post

Responses

Accepted Solution

Visitor

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2 Messages

2 m ago

I’m trying to access HBO max through my xfinity cable box.  I just tried to open it so i could take a picture of the message (although i quoted it word for word in my previous post) and now it’s miraculously working after an entire week of not working.   🤷‍♀️

Official Employee

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2.9K Messages

Hey! It's great to hear that the app is working well for you now!

 

Please don't hesitate to reach back out to us at any time if you need assistance again in the future. We are always here to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

2.9K Messages

2 m ago

Hello, @user_8e3d74! Thanks for reaching out to us here on the Xfinity Forums for support!

 

I'm sorry to hear you are having troubles with HBO Max and would love to help you get to the bottom of this so you can enjoy that content on all your favorite devices!

 

I have a few questions to start us off so that we can get a better idea of what you are experiencing. 

 

-What type of device are you trying to use the HBO Max app with?

-Is it possible for you to post a screenshot of the error message you are receiving?

 

 

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