Visitor
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8 Messages
Constant and random XI AND STREAMING audio dropouts
Let me avoid all the scripted "did you reboot, check your cables" replies. Yes I did! Being a former, long retired Tech support trainer for a major satellite provider's MDU division, I know how to troubleshoot. :)
Getting random but way too often 2-3 second audio dropouts on CNN and MSNBC. Seems most noticeable late afternoon and evening.
This happens on an X1 DVR cable box and shows in both live view and a recording, which puts the issue in the stream, not the hardware. Yes, it has been rebooted, power cycled, cables tightened. No other problems just this for sat least the last couple of years. It just gets so annoying. Some things I have read suggests that these channels are IP based and that is the issue.
But wait, there's more: Same issue watching on TWO Apple TV 4K boxes using Xfinity Stream app, on a Mac Computer using the web streaming site, on 2 iPhones, an iPad, an LG TV native app and a Samsung monitor app.
This has been going on for months and months, probably years. I have read Comcast is "aware of the issue" in comments going back many months. So the question is, ARE THEY EVER GOING TO RESOLVE IT?
This is a link to a recent example of the dropout.
XfinityMarcos
Official Employee
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2.4K Messages
13 hours ago
Hello user_1c5948, audio issues are a quick way to ruin a good movie, so I can only imagine what you've been going through with this. I'd love to work with you more to help find a resolution, and I appreciate you mentioning the steps you've already tried. Let's make sure we're on the same page, and we can go forward from there. To confirm, you're only seeing the audio drops on those two networks? Are you able to confirm if it's both the SD and HD channels as well? Also, do you have any 3rd party audio equipment connected between your TV and TV-Box?
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