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user_twjzmz
1st Topic
Originator

2 Messages

Wednesday, April 24th, 2024 7:38 PM

CNN’s sound is cut off intermittently.

This problem seems to be happening just on CNN. Is anyone else been having this problem? Is there a fix?

the video is fine.

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22 hours ago

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XfinityThomasD

Official Employee

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947 Messages

7 months ago

user_twjzmz Thanks for posting on our Community Forums. Is this still occurring for you? Have you tried any troubleshooting steps already?

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user_twjzmz

2 Messages

The problem has decreased greatly, but  intermittently the sound  does go off for a few seconds. This only happens n CNN.

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6 months ago

0

user_xfb49m

1 Message

6 months ago

Yes, I have the same issue,, mostly CNN but not only CNN.  Annoying, frustrating and angering considering the cost Comcast charges.  Fix it!

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user_h694my

4 Messages

5 months ago

I also have this same issue - just CNN in the xfinity stream app. I’ve tried checking physical connections, restarting the modem, re-starting and reinstalling the xfinity stream app. None of that works. It happens both with live streaming and recordings. 

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XfinityMartyR

Official Employee

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1.5K Messages

 

user_h694my Thanks for reaching out! What type of device are you using for streaming the Xfinity Stream app? Do you find the sound issues to be on any other devices? 

 

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5 months ago

user_e6cyiy

1 Message

Happens for me both on Xfinity app on an iPad Pro and Xfinity website on a Macbook Pro.

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2 months ago

0

XfinityDilary

Official Employee

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1.8K Messages

user_e6cyiy Thanks for your comment. Are you referring to the Xfinity Stream App? 
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2 months ago

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user_h694my

4 Messages

@XfinityMartyR​ still happens every single day. Im using the Xfinity Stream app on AppleTV. It happens on both my soundbar and when I’m using the actual TV sound. Is there a solve for this?

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28 days ago

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XfinityAlfonso

Official Employee

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1.2K Messages

Thank you so much for letting us know this is still an issue, user_h694my.  Do you have the Xfinity Stream App on other devices? If so, is this happening on those as well? 

 

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26 days ago

0

Gins70

2 Messages

2 months ago

Same issue here. Only happens on CNN. 

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XfinityTony

Official Employee

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1K Messages

@Gins70 Are you seeing this issue mostly when the program returns after a commercial break? Also, is this happening on in-home channels as well as TVGO channels?

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2 months ago

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Gins70

2 Messages

I don't know the difference. Inwatch on the app and CNN sound goes out every few minutes. Pretty easy to see if you try it. 

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28 days ago

0

XfinityAlyssaA

Official Employee

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1.7K Messages

Thank you for reporting back to us @Gins70, we appreciate it and for confirming you watch on the app and the CNN sounds goes out every few minutes. Rest assured, our team is here to help and will be happy to run through some troubleshooting steps. Are you experiencing this issue with any other channels on the app? What type of device are you using? Have you tried restarting the device or uninstalling and reinstalling the app?

 

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26 days ago

0

vunhappy

Visitor

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1 Message

28 days ago

This is not fixed for my service 

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XfinityVictor

Official Employee

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854 Messages

 

vunhappy Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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26 days ago

0

user_5ylxw9

1 Message

3 days ago

I have this issue as well. Only CNN. 

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XfinityAldrik

Official Employee

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1.7K Messages

Thank you for reaching out to us @user_5ylxw9! Have you had a chance to troubleshoot this issue using our Xfinity app?

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1 day ago

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user_0dvlj3

1 Message

3 days ago

I also have this issue- please investigate! 

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XfinityRay

Official Employee

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2.2K Messages

Greetings, user_0dvlj3 and thread! We appreciate all the troubleshooting steps and information you have provided to us regarding the audio cutting out. This is now a known issue that our engineers are working on. We do not have an estimate of when this will be resolved but will update the thread when that happens. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 hours ago

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