CNN’s sound is cut off intermittently.

The problem has decreased greatly, but  intermittently the sound  does go off for a few seconds. This only happens n CNN.

Happens for me both on Xfinity app on an iPad Pro and Xfinity website on a Macbook Pro.

@XfinityMartyR​ still happens every single day. Im using the Xfinity Stream app on AppleTV. It happens on both my soundbar and when I’m using the actual TV sound. Is there a solve for this?

Thank you so much for letting us know this is still an issue, user_h694my.  Do you have the Xfinity Stream App on other devices? If so, is this happening on those as well? 

@Gins70 Are you seeing this issue mostly when the program returns after a commercial break? Also, is this happening on in-home channels as well as TVGO channels?

I don't know the difference. Inwatch on the app and CNN sound goes out every few minutes. Pretty easy to see if you try it. 

Thank you for reporting back to us @Gins70, we appreciate it and for confirming you watch on the app and the CNN sounds goes out every few minutes. Rest assured, our team is here to help and will be happy to run through some troubleshooting steps. Are you experiencing this issue with any other channels on the app? What type of device are you using? Have you tried restarting the device or uninstalling and reinstalling the app?

Thank you for reaching out to us @user_5ylxw9! Have you had a chance to troubleshoot this issue using our Xfinity app?

Greetings, user_0dvlj3 and thread! We appreciate all the troubleshooting steps and information you have provided to us regarding the audio cutting out. This is now a known issue that our engineers are working on. We do not have an estimate of when this will be resolved but will update the thread when that happens. 

Hi there, user_0dvlj3! I hope things are well! We have been continuing to check on this issue but the work is still showing it is ongoing. Are you still noticing the channel(s) losing audio or have things improved? 

Hello, user_0dvlj3! Checking in again about the issue. That is still showing on my end. Can you let me know if this has been continuing to affect you? As our team completes work, it can sometimes make things improve though the full fix is not done. 

Try Sling, seriously!  I got so fed up with Xfinity streaming I did what you're talking about doing except I kept their internet (no other good option here).  The Sling app not only works, but I think it's better in every way.

Hey @user_hrtvpe, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video services. I would be more than happy to offer my assistance looking into this further for you.

Do you happen to know if you experience issues with any other live linear channel? Do you also experience issues with any other services such as OnDemand, Pay-Per-View, guide navigation, DVR and more? 

One thing we would certainly want to check is the coax connections. Would you be able to ensure the connections are secured and tight along with verifying the coax cable line is in good condition such as no hard bends, kinks, bite marks, or cuts that could interfere with the set-top box, video feed, and audio feed? 

We hope to hear from you soon.

user_f12mho thank you for using the Community Forums page to reach out. I know how volume concerns with your favorite programs can be frustrating. We are aware of this issue and are definitely working to get things resolved.