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anon86290
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Discussion Driver

Contributor

 • 

388 Messages

Sunday, October 2nd, 2022 6:55 PM

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Can't Turn Off the Suggestion (Tip) to Use Voice Command to Go to a Channel

How do I turn off the suggestion that appears on my screen when I use the buttons on the remote to change channels, to use my voice instead?

It's got to be in the Xfinity settings, but just can't find it. 

It's that message that says, "Next time, say CBS NFL..."

Question

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Updated 

2 years ago

2.3K

7

Rustyben

Expert

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24.6K Messages

3 years ago

go to settings, preferences, notifications. that is probably 'X1 tips'

2

0

anon86290

Contributor

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388 Messages

@Rustyben​ Been there, done that a few days ago.  No luck.

3 years ago

0

CCTravis

Problem Solver

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546 Messages

@anon86290 You can turn off personalized recommendations by saying “Preferences” into your Voice Remote and turning off “Recommendations Based on History.

Please let me know if this works.

I no longer work for Comcast.

3 years ago

0

tp3445

Visitor

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4 Messages

2 years ago

I cannot find any preference that references past history.

All my preferences are set to off and I still get the recommendation to “next time say CBS …” Flash on the screen. Annoying 

1

XfinityJanelle

Official Employee

 • 

1.5K Messages

@tp3445 Thank you for reaching out on the Xfinity Community Forums. If you go into Settings, Remote Settings, On screen Voice Suggestions. Is this turned on or off?  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

vop184

Contributor

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22 Messages

2 years ago

I have the same problem and what they say to do doesn't stop this. Even turning off the voice command all together don't stop it.

3

XfinityMichaelC

Administrator

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4.2K Messages

Hey, @vop184! Thanks for reaching out to us on the forums. If you have already tried everything suggested and you are still getting the tips to pop up, it looks like we might need to get a ticket made to have this further looked into. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

glennaelwell

Frequent Visitor

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11 Messages

@vop184​ Same problem started the other day. Just by chance under General Settings, Remote Settings, I turned the onscreen voice suggestions ON from OFF. Went back and typed in channel I wanted and the saying next time didn't show up. Haven't tried it today.

2 years ago

gtpjerry

Visitor

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3 Messages

@glennaelwell Thank You very much. This worked for me. It's a shame these so-called Official Xfinity experts aren't listening to everyone here.

Update: A day later, and the [Edited: "Language"] suggestions are back. Grrrrr...

(edited)

2 years ago

0

Com31

Regular Visitor

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11 Messages

2 years ago

Just came here to say I have the same issue. My remote’s voice suggestion is OFF, yet I keep getting the display occasionally when I change the channel. This is happening to both boxes and remotes in my house. This started happening recently, within the last few weeks, even though I haven’t changed any of my remote settings. So I’m assuming something changed during an Xfinity update. It’s pretty annoying, so I hope Xfinity gets this fixed soon. 

3

CCErika

Problem Solver

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339 Messages

Com31

With the awesome X1 Voice Remote, are you speaking directly into the microphone which is located at the top of the remote? This will be the best way the microphone can pick up what is being communicated. 

 

I no longer work for Comcast.

2 years ago

0

Com31

Regular Visitor

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11 Messages

You absolutely misunderstood my issue. Please re-read my comment. 

2 years ago

CCSean1

New Problem Solver

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318 Messages

Hello @Com31, thank you for reaching back out to us on the forums. It does look like there was some misunderstanding on our part there sorry about that. Have you already tried the steps listed throughout this thread? If you already have we will want to further troubleshoot this and possibly open a ticket if we cannot get it resolved.

 

Can you send us a direct message with your first and last name and address to get started?

 

To send a direct message: 

 

  1. Sign into the community. 
  2. Click the message count or envelope icon to go to our private message inbox 
  3. Click the New Message icon. 
  4. Enter Xfinity Support in the Send to field. 
  5. Type the reply in the Message box. 
  6. Click Enter to send your message. 
  7. You can see your back and forth messages with any user by clicking the messages. 

I no longer work for Comcast.

2 years ago

0

UNCNU

Contributor

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87 Messages

2 years ago

This is a national issue and not going to be fixed on a one on one basis--Comcast must have some sort of software glitch (or it's doing this on purpose) because remote settings are being overridden.  If voice commands are turned off and voice suggestions are turned off, we should not be receiving a notice to "to change the channel faster, say ESPN."

3

XfinityBillie

Official Employee

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3.3K Messages

We appreciate you bringing this to our attention. If you are receiving the voice suggestions after turning that feature off then we do need to troubleshoot the concern as it is specific to an account. The purpose of this type of troubleshooting is to A. see if we can resolve it with the troubleshooting options we have available and B. If we cannot resolve it we would then open a ticket. If enough of these tickets are opened they generally would become linked which alerts us to a larger issue. 

If you would like to troubleshoot this concern with us please send us a DM to Xfinity Support with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_821dad

Visitor

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3 Messages

I am having the same annoying issue.  And reading the other comments, it's not just "specific" accounts.  Comcast must have done a software upgrade and introduced a bug.  If I take the time to set everything to "NO", then Comcast should respect that and not override it.  Please fix it.

2 years ago

user_7e577d

Visitor

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1 Message

I am having the same problem also. It just started a couple months ago. I have done every suggested fix listed and it still does it. 

2 years ago

0

user_75410b

Visitor

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1 Message

2 years ago

This is ridiculous - truly annoying and such bad support. I'm out - not going to renew because of this [Edited: "Language"]

(edited)

1

0

XfinityJeniece

Official Employee

 • 

3K Messages

Hey there, thanks for reaching out through Xfinity Forums. I apologize you are having issues with your services, and we definitely want to make sure you are getting the support you need. Have you tried any troubleshooting mentioned in this thread?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Albert_NH

Visitor

 • 

1 Message

2 years ago

I followed all the recommendations.

It went away for a few weeks, now it's back.

Followed all the recommendations again.

No action I take stops it.

Please recognize that this is a continuing issue.

While it may not be a major problem it is terribly annoying to a lot of people.

1

0

XfinityBradM

Official Employee

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915 Messages

We can understand the inconvenience when a setting is not performing as intended. Let's get you into DMs so we can collect some information to send to our engineers. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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