Can't restart or watch now

@user_3nrzrj  Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

What use is the forums if you only want private comms?

This is obviously something Xfinity removed and you all are simply not saying so and explaining why. 

Hey there @user_d5ktkn ! I have no documentation stating that this feature was removed. In most instances, the program/movie in question would need to be available On Demand and be something that is non-commercial driven and the content owner would need to allow it. That being the case, we do like to verify information privately as it entails knowing account details.

Well, I can verify that it is no longer available as well. I've been an xfinity customer from back when it was comcast - over 30 years ago! I pay appx $300 per month and am an xfinity diamond triple play customer. You need to find out WHY this has UNIVERSALLY been removed and fix it - NOW!!!

@user_28b617 We know that having easy access to our Jump Back options is crucial, and we want you to be able to enjoy your content with us. At this time, our engineer team has confirmed that there is currently a known issue with the Jump Back, or restart, options missing from within the X1 menu. Our teams are working hard to determine where the error is coming from with this option so that it can be fixed and returned to normal. We don't currently have an ETA on when this is expected to be resolved, but are working to get this taken care of as soon as possible. As a temporary solution, you can navigate through VOD menus to search for the movie/tv show you wish to restart and select it from there to start from the beginning. If you have a voice remote, you can also say the title of the show/move into your remote to be brought to the VOD page and start that content from the beginning.

It happened to me also. Technical support has no clue

Hey there, @Orangutan1 thanks for reaching out through Xfinity Forums regarding your issue with your TV services. I would be happy to help you with troubleshooting. What troubleshooting steps have your tried already? 

@XfinityBrianH​ We're NOT talking about live TV. We used to be able to restart movies and programs on HBO, Showtime, etc. and can no longer do so. WHY? FIX IT!

Yes it is a valuable feature. I have been with tech support trying to get a fix. I’m frustrated as heck cause movies don’t just start and end on the hour out half hour. I sincerely hour the fix this soon

@Juliebi2 Hello, I understand the frustration. This is a known issue that we're working to fix up as soon as possible. Thank you for your patience. 

No the issue still exists. Please fix this. It is a programming issue. Comcast turned it off. Please bring it back

Finally after hours of phone calls a tech came to the house, checked all of the equipment and resolved this is a programming issue. It was a feature that was available and Comcast took it away this is a global issue so local, even region can’t fix it. Only way would be if the “big guys” get enough blow back. So complain where it will help. I have

@Jubishop I want to make sure you're able to enjoy all the features included in your TV service. When you're watching a movie on Live TV, press the info button on your remote, then select "Movie Info" and "Watch Options". Are you able to play the full movie from there?

@HapnHarry You should be able to find available shows, and movies in the On-Demand menu. If they are available On-Demand, you can restart the program from the beginning.