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teddybear75

New Poster

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2 Messages

Wednesday, November 8th, 2023 2:47 AM

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Audio Description won't turn off on Fox Network

Yesterday our TV suddenly started Audio Description on FOX only, We have tried all the troubleshooting and even reset box twice, but Audio Narration is still on, but seems to only be on Fox.

Audio Description shows being turned off, but still hearing it. Very annoying. 

Is this a known problem?

Question

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Updated 

1 year ago

1.3K

20

LOLLYP0P

3 Messages

2 years ago

Same issue, super annoying. 

0

user_s2dkl7

2 Messages

2 years ago

Tell fox to knock it off

very annoying 

0

flea1124

New Poster

 • 

9 Messages

2 years ago

Same issue here it's annoying. Nobody has any success in fixing it,?

4

LOLLYP0P

3 Messages

No luck here. Tried turning it on and off again, restarting, etc.

2 years ago

0

XfinityJeniece

Official Employee

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3K Messages

Hey there, @LOLLYP0P thanks for reaching out through Xfinity Forums regarding the audio issue. Are you still having the same issue with your audio? Do you notice this issue with any other channels or only Fox Network? 

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1 year ago

0

LOLLYP0P

3 Messages

@XfinityJeniece​ yes, the issue persists and only on FOX. Also curious,  when a Comcast commercial comes on, all sound goes completely silent. 

1 year ago

0

XfinityJeniece

Official Employee

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3K Messages

Thank you so much for confirming, @LOLLYP0P! I would like to take a look at this issue on our end to see if we can get this resolved for you. If the Audio Description is on that can cause issues with the audio on commercials. 

 

Please send us a direct message with your name and service address, so we can assist you further.

To send us a Direct Message, you will need to sign in to the Forums if you are not.

Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page.

Next, click the "New Message" (paper & pencil) icon, type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list.

You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.

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1 year ago

0

user_nwvk6n

1 Message

2 years ago

I have the same issue. Are there any solutions to fixing this?

1

0

XfinityMarcos

Official Employee

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2.3K Messages

Hello @user_nwvk6n, that would be super annoying to me as well, so I get why you're looking for some answers on these audio issues. Are you still experiencing issues with that audio description? Also, is this only impacting all channels, FOX networks, or one particular channel?

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1 year ago

0

user_4r1aas

2 Messages

2 years ago

I have the same issue . I talked to Comcast and it still didn’t work 

0

0

user_d1c24t

1 Message

2 years ago

Same here. Tried everything without luck!

0

0

user_jnmlun

2 Messages

2 years ago

Same. I think Fox or xfinity screwed up and passed through the audio descriptions on the wrong audio channel. It’s not our settings. 

3

flea1124

New Poster

 • 

9 Messages

And xfinity is useless chat asked me for a photo of the problem after I said it was audio lol 

2 years ago

0

user_jnmlun

2 Messages

Hilarious. So they’re not useless. They gave me laugh. 

2 years ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

Thanks for reaching out through Xfinity Forums, @user_jnmlun. Have you tried reaching out to Fox directly to see if this is an issue on their end with the broadcasting of the network?

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1 year ago

0

Lncurrie

1 Message

2 years ago

Same I'm watching the masked singer on my DVR, and hearing it there. I thought I would try and watch it on demand but the audio description is there as well it seems like it's a fox thing.

1

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XfinityMarcos

Official Employee

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2.3K Messages

Hello @Lncurrie, that would be pretty annoying to deal with while you're trying to watch the masked singer, so hopefully you're not dealing with it over your weekend. I have your back no matter what though, and we'll get this figured out together. Are you still having issues with that audio description? If so, have you gone through any troubleshooting steps? That way we can avoid having to repeat anything as much as possible. 

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1 year ago

0

shanmari78

Visitor

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2 Messages

2 years ago

I'm so happy it's not just me! I've reset, toggled on and off, rebooted, idk what else to do. 

1

0

XfinityMarcus

Official Employee

 • 

1.5K Messages

@shanmari78, thank you for taking the time to reach out to us here in the Xfinity Community Forums, is the issue with your audio description still prevalent?

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1 year ago

0

heisenberg1

Visitor

 • 

1 Message

2 years ago

Today is 11/9. Nothing has changed,

While overall Xfinity service is good. Areas like the Fox audio description, eliminating. PC access to your account to just force you to use their App /[Edited: Language]!

Substandard for a $120 billion corporation.

How about someone from corporate read customer feedback? These probably are the loyal customers who take time to share their concerns /issues,

So Xfinity responds by ghosting everyone.

This proves Xfinity it is ad focused only with little regard to their loyal customer base.

Sad!

From a soon to ex customer

(edited)

1

0

XfinityMichaelC

Administrator

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4.3K Messages

Hello, @heisenberg1! Thanks for reaching out to us on the forums! I apologize to hear that you are having issues with as well. Since it has been some time, are you still having the audio narration? If so, can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

 

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1 year ago

0

KAS326

Visitor

 • 

2 Messages

2 years ago

Same thing here.  I have refreshed the system, checked all settings, but the audio description is still on for Fox.

3

0

XfinityAldrik

Official Employee

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2.1K Messages

Thank you for reaching out to us @KAS326! Just to confirm, did you refresh the system using our Xfinity app? If not, we have this really helpful article on how to troubleshoot your TV services using our app.

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1 year ago

0

KAS326

Visitor

 • 

2 Messages

I have refreshed the entire system, rebooted, turn audio description on, off, on, off and still the same thing on Fox only

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

@KAS326 Just to clarify, if you tune to the Standard Definition version of this channel does it still have Audio Description enabled?

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1 year ago

0

XfinityAnthonyT

Official Employee

 • 

1K Messages

2 years ago

Hello @teddybear75 , thank you for reaching out to us with this issue, happy to look into things for you. have you tried saying closed captioning into your voice remote while watching the channel?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

3

0

user_4r1aas

2 Messages

No because then the subtitles would be on and I don’t want that 

2 years ago

flea1124

New Poster

 • 

9 Messages

@XfinityAnthonyT​ 

No it's been stated clearly multiple times.

We all have AD OFF. However when we watch a show on Fox we are hearing descriptive audio if a show supports it.

Regardless of what tv,  phone etc we use

2 years ago

XfinityAntoine

Official Employee

 • 

1.4K Messages

Sounds like a FOX broadcasting problem. If it's been happening for about a week or so it would usually be listed as a known issue & our engineering team would be hard at work making repairs. When you turn Auto Description do you hear it everywhere? 

I am an Official Xfinity Employee.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_3d8xwe

1 Message

2 years ago

Everyone’s posts are echoes of my frustration. 
This is a recent Federal Mandate. The question is …why as our extremely expensive cable provider did Comcast not properly prepare for this?? It’s ridiculous. Makes me want to ditch Comcast altogether and just get Starlink and a VPN and stream everything. 

0

user_h9exlv

2 Messages

1 year ago

I reached out to FOX to see if they did something and their response is hysterical indicating they have no programs with audio descriptions.

Thank you for contacting FOX Support, my name is Sofia. I understand you are contacting us in regards to how to turn off the Audio description for FOX programs. I would be happy to assist you with your inquiry.

I completely understand how frustrating the audio description can be. However, we do not have audio description option in any of our programs.

If you are talking about the captions, you can turn them off following these steps:

On the web at FOX.com:

  1. Select a video to play.
  2. Select the Player Settings Widget icon on the lower right hand side of the video.
  3. Click on the White Circle to the right of Closed Captioning.
  4. The background behind the white circle will turn blue, indicating that closed captions have been enabled.

I hope this information is helpful, if you have any other question please let us know. Have a nice day!


Thank you, 

FOX Support

2

0

user_s2dkl7

2 Messages

@user_h9exlv​ fox.com Has a list of programs that have audio descriptions 

1 year ago

user_h9exlv

2 Messages

@user_s2dkl7​ I know.  I sent FOX that link in my post, which is why I find their response hysterical where they say none of their shows have audio descriptions.

(edited)

1 year ago

0

flea1124

New Poster

 • 

9 Messages

1 year ago

It's ridiculous that both foc and xfinity are completely useless and can't even acknowledge there's an issue for a subset of users

1

0

XfinityGabby

Official Employee

 • 

1.5K Messages

Hello, @flea1124. Thanks for reaching our team on Forums, we can certainly help and look into this for you. Other than making sure that the audio description is off, were there any other troubleshooting steps you've taken?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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