Audio Description won't turn off on Fox Network

No luck here. Tried turning it on and off again, restarting, etc.

Hey there, @LOLLYP0P thanks for reaching out through Xfinity Forums regarding the audio issue. Are you still having the same issue with your audio? Do you notice this issue with any other channels or only Fox Network? 

@XfinityJeniece​ yes, the issue persists and only on FOX. Also curious,  when a Comcast commercial comes on, all sound goes completely silent. 

Thank you so much for confirming, @LOLLYP0P! I would like to take a look at this issue on our end to see if we can get this resolved for you. If the Audio Description is on that can cause issues with the audio on commercials. 

Please send us a direct message with your name and service address, so we can assist you further.

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Hello @user_nwvk6n, that would be super annoying to me as well, so I get why you're looking for some answers on these audio issues. Are you still experiencing issues with that audio description? Also, is this only impacting all channels, FOX networks, or one particular channel?

And xfinity is useless chat asked me for a photo of the problem after I said it was audio lol 

Hilarious. So they’re not useless. They gave me laugh. 

Thanks for reaching out through Xfinity Forums, @user_jnmlun. Have you tried reaching out to Fox directly to see if this is an issue on their end with the broadcasting of the network?

Hello @Lncurrie, that would be pretty annoying to deal with while you're trying to watch the masked singer, so hopefully you're not dealing with it over your weekend. I have your back no matter what though, and we'll get this figured out together. Are you still having issues with that audio description? If so, have you gone through any troubleshooting steps? That way we can avoid having to repeat anything as much as possible. 

@shanmari78, thank you for taking the time to reach out to us here in the Xfinity Community Forums, is the issue with your audio description still prevalent?

Hello, @heisenberg1! Thanks for reaching out to us on the forums! I apologize to hear that you are having issues with as well. Since it has been some time, are you still having the audio narration? If so, can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

Thank you for reaching out to us @KAS326! Just to confirm, did you refresh the system using our Xfinity app? If not, we have this really helpful article on how to troubleshoot your TV services using our app.

I have refreshed the entire system, rebooted, turn audio description on, off, on, off and still the same thing on Fox only

@KAS326 Just to clarify, if you tune to the Standard Definition version of this channel does it still have Audio Description enabled?

No because then the subtitles would be on and I don’t want that 

@XfinityAnthonyT​ 

No it's been stated clearly multiple times.

We all have AD OFF. However when we watch a show on Fox we are hearing descriptive audio if a show supports it.

Regardless of what tv,  phone etc we use

Sounds like a FOX broadcasting problem. If it's been happening for about a week or so it would usually be listed as a known issue & our engineering team would be hard at work making repairs. When you turn Auto Description do you hear it everywhere? 

@user_h9exlv​ fox.com Has a list of programs that have audio descriptions 

@user_s2dkl7​ I know.  I sent FOX that link in my post, which is why I find their response hysterical where they say none of their shows have audio descriptions.

Hello, @flea1124. Thanks for reaching our team on Forums, we can certainly help and look into this for you. Other than making sure that the audio description is off, were there any other troubleshooting steps you've taken?