What happened to the old Home Page?!?!?! The new Discovery Hub [Edited]!!!

Hate the new Discovery Hub. Too many sign in requests. The old Home Page had news, entertainment, all that stuff wrapped into one. Will be changing Home Page to news.google.com. Are you trying to get rid of customers?

Responses

Official Solution

XfinityAmira

Official Employee

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3.8K Messages

1 year ago

All,

Thank you for your feedback, and we will absolutely get this information passed along to our development teams.

For additional information about the new Xfinity.com webpage, please see here: https://www.xfinity.com/support/articles/new-xfinity-online-experience.

At this time we are have received abundant feedback and are now closing this conversation. Thank you again for your feedback, please see the above mentioned article for additional information.

Thank you again for your feedback!

(edited)

This comment was created from this reply

9

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RND1023

Contributor

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91 Messages

1 year ago

Is anyone else having problems with the new Xfinity home page, discovery hub? The web search doesn't work.

Note: This comment was created from a merged conversation originally titled New Xfinity home page

87

CCShan

Official Employee

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443 Messages

@

RND1023 Hi there. Can you advise what happens why you try to search? I didn't experience any issues with it.

I no longer work for Comcast.

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1 year ago

0

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user_1db932

Visitor

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4 Messages

I have the same problem. If I try to get into google or Microsoft edge on my desktop, it takes me directly into Xfinity Discovery Hub. If I click on Search the web, or Internet, it takes me back to the exact same screen, i.e., Xfinity Discovery Hub. I'm guessing Xfinity/Comcast are working on upgrades, and there are some major glitches. Please advise. Thanks!

1 year ago

R

RND1023

Contributor

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91 Messages

@XfinityShan When I enter a site such as menards.com and hit enter or click the search icon it reloads the discover hub page. The only way I can search from that discover hub page is to use the address bar.

1 year ago

CCShan

Official Employee

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443 Messages

@

RND1023 I was able to successfully search with the same term. What browser are you using?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

CCJennifer

Problem Solver

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743 Messages

@user_1db932 Is this happening on all of your devices and no matter what you search for?

I no longer work for Comcast.

1 year ago

0

Terry0327

Contributor

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215 Messages

1 year ago

Xfinity is my home page. It seems the old home page has been replaced by something called Discovery Hub. This happen to anyone else.

Note: This comment was created from a merged conversation originally titled Discovery Hub ???

106

KraftFamily4

Visitor

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2 Messages

This happened to me, yesterday. I clicked on my.xfinity.com link and it went directly to Discovery Hub. I received no notification from Comcast this would happed or how to return to the old page. Very frustrating.

1 year ago

ejcaman

Contributor

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48 Messages

The new Xfinity home page called Discovery Hub is terrible. All we get is Xfinity sales pitches. We lost all teh links to sports, finance, entertainment etc. I am going to switch my home page elsewhere!

1 year ago

dvsdan

New Poster

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4 Messages

It happened to us also. Terrible! I just want to know how or if we can return to what we had before.

1 year ago

U

user_60c1b8

Visitor

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6 Messages

Same thing happen to me, what do I have to do, go to another internet company

1 year ago

brady2

Frequent Visitor

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9 Messages

;yes, it occurred on my system without any prior notice on 6/9/23 and there appears to be no way to return to the old xfinity home page. The discovery hub as it is called is absolutely useless; the search bar does not function except to return one to the discovery hub. There's no weather and no quick glance to see if one has mail and wants to check the mailbox; a couple extra clicks are required for that. What's worse is when things like this happen one wastes time first assuming the issue is on one's own computer. Honestly, how much effort would it take to atleast send out an advance email explaining the changes? [Edited: "Inflammatory"]..seriously bad landing page and customer care!

1 year ago

las8080

Regular Visitor

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33 Messages

1 year ago

I have tried the "assistant" bots, and they are "dumb" regarding my issue. I also managed to actually talk to live tech, somewhere in SE Asia I assume, and he could not help. I don't know who had this Hub "improvement" idea, but the result for both our desk tops is we have lost the Xfinity internet home page, although I do have bookmarked my email, so I can get to that.

Note: This comment was created from a merged conversation originally titled xfinity internet home page replaced by a promo for Hub

11

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EG

Expert

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107.2K Messages

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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1 year ago

las8080

Regular Visitor

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33 Messages

@EG thank you. I have spent several frustrating hours on this issue.

1 year ago

0

EG

Expert

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107.2K Messages

@las8080

Quite welcome !

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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1 year ago

0

XfinityBenjaminM

Official Employee

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1.6K Messages

@las8080 Hello! Thank you for reaching out to us here on our Community Forums. In regard to your comment about the HUB, we certainly appreciate your feedback, and we are closely looking at what features our customers enjoy most.

I am an Official Xfinity Employee.
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1 year ago

0

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user_78357b

Visitor

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4 Messages

just give the home page back. tired of always new and improved [Edited: "Language"].

dont want or need a page that tells me about plans and whatever else you are trying to sell.

pay to much as it is.

1 year ago

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user_ebd8b8

Visitor

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1 Message

1 year ago

I agree!! Disappeared without a trace. Bring it back. Much better than this new version.

1

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user_743f06

Visitor

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4 Messages

I totally agree the Discovery Hub homepage is the pits. I am sorry we the consumers were not informed and it appears that we have little say so in this matter. BRING BACK THE OLD HOME PAGE!!!!

1 year ago

CJRJ

Visitor

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3 Messages

1 year ago

This Discovery hub STINKS!!!!

0

crow4me

Visitor

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2 Messages

1 year ago

Exactly. Why would I want to look at ads for xfinity stuff. When I first come online I want the news, weather, etc. If I wanted the Hub stuff I would just click on my account. This change is very upsetting.

13

CCDanny

Recognized Contributor

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238 Messages

We love to hear everyone's feedback and we take it very seriously. A great way to be heard and even affect change is to use the Xfinity Assistant on the Xfinity app or website and leave your feedback there where it will be filtered to the proper team.

I no longer work for Comcast.

1 year ago

mrsezelley

Regular Visitor

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14 Messages

hate this new hub thingy homepage. please bring back my old xfinity homepage

1 year ago