New Xfinity home page

@XfinityShan​ When I enter a site such as menards.com and hit enter or click the search icon it reloads the discover hub page. The only way I can search from that discover hub page is to use the address bar.

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I am using Microsoft Edge Version 114.0.1823.43. It looks like I'm not the only one with this issue.

Since Xfinity indicates this change is permeant...I have started using the Microsoft home page as my home page. Other than having to use the Discovery Hub to get my email(which I prefer not to chamge).....the Microsoft Home page has links to all the topics I liked on the old Xfinity home page...news, sports, entertainment etc. It's a bit different but satisfies my needs.

@RND1023​ that's the same thing that happened to me and I don't care how many times I try to search the web it comes back to that same page instead of bringing up the searches. it is messed up and they need to fix it before changing people that pay good money to a messed up homepage.

@user_1db932 Is this happening on all of your devices and no matter what you search for?

I have no problem doing a search on iPhone. To clarify, when I try to get into google or microsoft edge on my desktop, I just get taken to the Xfinity Discovery hub, with no access to internet, news of the day, videos, etc. 

@user_1db932 I appreciate those details. 

Could you please send us a direct message with your first and last name and your full address?

• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hav some problem had switch to Google Chome for search’s. Xfinity roped the ball on this one, they should have had enough presence of mind to test on all current popular browsers. 

@user_1db932​ I don't use iphone I use computer and it is messed up when you try to do a search the web. it just goes back to that Discovery Hub page instead of searching for what you put in search the web

@Again​ I just installed FF and I still have the same issue.

@RND1023​ This morning I'm back to Edge and the search bar is working.

@RND1023​ Well it worked for a few hours now it's back to not working.

Our sites are most compatible wioth Google Chrome. Can you try that browser and let us know if you still see the same issue with the search feature? 

@XfinityAirelle​ Right now it is working again with Edge. It only works when it feels like it wants to. I'll try Chrome and see what happens. Right now I'm going to try FF while it is working. Well right now since it is working on Edge it is also working on FF.

I see no since trying Chrome it's just going to be the same as Edge.

@venicenancy​ I'm with you. As you can see I installed Chrome for testing this issue but something interesting I got the old home page when I opened Chrome. I just opened Chrome again and got the old home page https://my.xfinity.com/?cid=cust again. I also just tried FF and I can get the old home page. https://my.xfinity.com/?cid=cust

I tried your link and it gave me the HUB

I use Chrome but can't get any news unless I go to Microsoft. All The Discovery Hub does is keeps going in circles to try and sell you something from Comcast. There is no more news or weather to be had on the Discovery Hub - and no customer service either! Whoever designed this Hub needs to start looking for a new job.

@RND1023​ I tried everything you suggested, but I just keep getting Discovery Hub! Just not worth the effort until Comcast DOES SOMETHING!

@skat​ you are right. I tried the posted link just now and it went to the hub. I still get the old homepage thru FF and Chrome not Edge.

@RND1023​ It's back to working again. I sure don't get it. Just something else to make things difficult. 

You know the old sayings: "If it ain't broke don't fix it." and "Don't mess with a good thing".

Is anyone going to address the problem or do we all have to change our browsers??

I agree with you as this is ridiculous for the money we pay them.

@skat​ You notice we are not getting anything more on this topic from Xfinity or Comcast.

Hi @user_82a78a. Please make sure you update Microsoft edge to the latest version and deleted cache and cookies.

That's not the problem Billy!

Don't believe this. Nothing works with the "HUB".

@user_82a78a​ In the Edge hub did you find the email link, if not it is under your account icon. Chrome can access your Xfinity email if you set it up. Billy's suggestion might help you but don't count on it.

@ejcaman​ That is their answer for everything update, clean-up, and reset, occasionally it may work depending on what is causing the issue. It hasn't done anything for me.

I du=id the same and I am now back to my old Xfinity Home Page! I cleared old history, downloads, cache, cookies etc. and it worked!

And I am using Microsoft Edge as my browser.

@ejcaman​ 

That's good for now, but this HUB is going to be the default homepage, I'm pretty sure.  While I don't use Xfinitiy for my homepage, and haven't for years, I agree with everyone about how bad the this is and have made a suggestion about it.  But, as myself and @RND1023 posted the HUB is still in preview so there may still be some changes to it.  [One can only hope!]

After I cleared my history, cookies, downloads, cache, I was able to get my old Xfinity home page one time....than it went back to the hub each time....UGH!

@ejcaman​ Did you go back at least 7 days or even more? So far that hasn't happened to me. The cookies and cache are the most important ones to clear.

Exactly what happened to me..........

@user_ea3fdd​ Yes that is correct the search bar on the hub home page is very sporadic about working. As you can see by my previous posting it comes and goes.

@RND1023​ et al

You realize you do not have to use that search bar at all, right?  You can type in whatever you want to search for in the location bar - that place that shows you the URL you are on.

You also do not have to use Xfinity as a home page.  You are free to use any page on the internet as a home page.  Use your bookmarks to go to any place you need to that you visit often.  There are many places on the internet that have news that you can visit.  [No, I won't suggest any as that is a personal choice.]

I know change is hard.  Boy, do I know!  Unfortunately, all the complaining about the HUB isn't going to stop it from being rolled out.  ::: sigh :::

@Again​ I'm well aware that you can use the address bar as well for searches. If they are going to put this big web search bar in the middle of the page at least make it functional all of the time.

We're paying Xfinity a lot of money so we should be able to support them by using their home page. I'm guessing it was established for a reason.

@user_764b02​ I think it's a DOWNGRADE - not an upgrade!

@ric1958​ Ric, Have you tried clearing your cookies and cache past 7 days as mentioned above? I'm not saying it will work for you it has for me. It is worth a try.