Contributor
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410 Messages
The Xfinity ID you entered was incorrect
This started happening the other day when I was trying to log in on my mobile device using my main account it will not log me in.
Now I'm trying to login on my computer and it's telling me the same thing.
Laurie
XfinityDilary
Official Employee
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2.3K Messages
2 months ago
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Laurie
Contributor
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410 Messages
2 months ago
I know what my ID is and this is the correct ID I have been using since my account was set up I was able to log in to my account from Firefox but I usually use Edge.
For some reason I got logged out of my account and now it won't let me log back in.
Laurie
1
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Seattle_Mike
Contributor
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19 Messages
2 months ago
Same thing is happening to my account. I was logged in streaming and all of a sudden it went off and now can't login to my account from phone or computer.
1
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user_h6ga52
Visitor
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3 Messages
2 months ago
The same thing is happening to me. It tells me that my Xfinity is is wrong, as is my phone number, as is my email, when I’ve tried all three to log in. Just to be certain no one had hacked my account, I went through the process of getting my log in info through “Find your Xfinity ID”and nothing has changed, it just won’t let me log in with the info it says is correct when I ask for it
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user_jrf6an
Visitor
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1 Message
2 months ago
Same issue for me, for the past week I cannot login. Sometimes it works, sometimes it doesn't.
Usually after trying a few times, it works, I finally was able to login after about 4 hours of trying... [Edited: "Language"]?
You'd figure after a week, the problem would have been recognized and fixed.
(edited)
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cb804
Contributor
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19 Messages
2 months ago
Cannot log in to xfinity email on MS Edge. I keep getting "The Xfinity ID you entered was incorrect. Please try again." The information is correct but I cannot log in. I tried clearing cookies and cache and the same happens. I can login on Firefox but not on Edge. I have always used Edge but today I cannot log in.
1
user_phj1ya
Visitor
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2 Messages
2 months ago
This is happening to me, too. Same ID I've had for many, many years. It fails on Chrome, which is the browser I usually use. I find now that it works on Edge, but I really don't want to use Edge.
1
user_cg6ncc
Visitor
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1 Message
2 months ago
I'm having the same issue. I have used the FIND YOUR XFINITY ID link and nothing has changed. I did change my recovery email address to see if that would help. I also changed my password. STILL no access. The Xfinity ID I entered is incorrect message comes up whether I enter my ID, email, recovery email or phone number. I tried making a new ID but it says I already have one. I even tried using Edge...same issues. I NEED my access for a meeting in about a half hour!!!!! How can I access it?
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Heid217
16 Messages
1 month ago
I am having the same issue. I have to rotate browsers each time to fix it.
I clear cookies, cache, reboot pc, remove all security and privacy settings to no avail.
This is a comcast issue and not a user issue, always the internet and tech sites with the worst ui ever.
5
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Rdemoose24
Visitor
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1 Message
1 month ago
I'm having the same problem. I was logged into my account earlier this morning to check my email. I went to check it again a couple hours ago and I was logged out for some reason. I put in my ID and it said it was incorrect. It wasn't. I tried everything. I tried them looking up my ID because I thought maybe someone hacked me. I gave my backup email and the email sent with the verification code. But after i put in the code it said that they were unable to locate any records with that info. After 20 minutes of this, I was somehow able to change my password after I gave my phone number. Once I changed my password I tried logging in again. Still said the ID was incorrect, but after another 10 minutes it randomly worked.
However, I just went to check my email again. It logged me back out again and I'm having the same problem all over again. I only changed my password two hours ago, I'm not changing it again. I've had this email for years, I don't know what's wrong.
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Crackers
Regular Visitor
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4 Messages
1 month ago
Xfinity has the absolute WORST subscriber online experience of any corporate website. Slow, sluggish, doesn't work half the time, doesn't work AT ALL if you use something other than wifi...and always, Xfinity blames the subscriber.
Well, my login doesn't work either. It's the same login that has been in constant use since 1995...that's 30 years, Xfinity...and today it doesn't exist, according to your [Edit: Language] database.
Don't blame me, cookies, cache, or anything else. It's your glue-and-rubber-bands system again, doing what it does best: Creating havoc.
[Edited: "Solicitation"]
(edited)
1
Mmmradar
Regular Visitor
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23 Messages
1 month ago
not sure what is happening but i have a family Xfinity account one master and two "sub" accounts....a sub account and the master account started getting "invalid password" two days ago ... the other sub acct (my own ... ) is not effected and has no issue. (temp files cleaned, cookies removed and i can see this issue on multiple devices) ..
If i use an old phone and login to the Xfinity APP with at least the main acct (haven't tried the other "sub account/email") the same pw has no issue ... i then tried to login on the computer again ... and it worked .... A DAY Later (now) .. same issue again out of no where ... at no point am i changing the pw either
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user_lwb4bo
Visitor
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4 Messages
1 month ago
This is getting entirely out of hand. I’ve been troubleshooting this for a couple of months. There is no rhyme or reason. As of late, I just repetively try to sign in and eventually get in. It’s a HUGE flipping problem. Now I’m going to try to post this and be asked to sign in… It’s 9:04 a.m. now
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user_6285ir
Visitor
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1 Message
1 month ago
Same problem. Just downright unacceptable.
Get it together xfinity, this is embarrassing.
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user_phj1ya
Visitor
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2 Messages
1 month ago
I think mine was fixed by updating Chrome. There was another Chrome update recently.
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