Contributor
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410 Messages
The Xfinity ID you entered was incorrect
This started happening the other day when I was trying to log in on my mobile device using my main account it will not log me in.
Now I'm trying to login on my computer and it's telling me the same thing.
Laurie
XfinityDilary
Official Employee
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2.1K Messages
1 day ago
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Laurie
Contributor
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410 Messages
1 day ago
I know what my ID is and this is the correct ID I have been using since my account was set up I was able to log in to my account from Firefox but I usually use Edge.
For some reason I got logged out of my account and now it won't let me log back in.
Laurie
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Seattle_Mike
Contributor
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19 Messages
1 day ago
Same thing is happening to my account. I was logged in streaming and all of a sudden it went off and now can't login to my account from phone or computer.
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user_h6ga52
Visitor
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3 Messages
23 hours ago
The same thing is happening to me. It tells me that my Xfinity is is wrong, as is my phone number, as is my email, when I’ve tried all three to log in. Just to be certain no one had hacked my account, I went through the process of getting my log in info through “Find your Xfinity ID”and nothing has changed, it just won’t let me log in with the info it says is correct when I ask for it
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user_jrf6an
Visitor
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1 Message
20 hours ago
Same issue for me, for the past week I cannot login. Sometimes it works, sometimes it doesn't.
Usually after trying a few times, it works, I finally was able to login after about 4 hours of trying... [Edited: "Language"]?
You'd figure after a week, the problem would have been recognized and fixed.
(edited)
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cb804
Contributor
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19 Messages
14 hours ago
Cannot log in to xfinity email on MS Edge. I keep getting "The Xfinity ID you entered was incorrect. Please try again." The information is correct but I cannot log in. I tried clearing cookies and cache and the same happens. I can login on Firefox but not on Edge. I have always used Edge but today I cannot log in.
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user_phj1ya
Visitor
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1 Message
12 hours ago
This is happening to me, too. Same ID I've had for many, many years. It fails on Chrome, which is the browser I usually use. I find now that it works on Edge, but I really don't want to use Edge.
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user_cg6ncc
Visitor
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1 Message
11 hours ago
I'm having the same issue. I have used the FIND YOUR XFINITY ID link and nothing has changed. I did change my recovery email address to see if that would help. I also changed my password. STILL no access. The Xfinity ID I entered is incorrect message comes up whether I enter my ID, email, recovery email or phone number. I tried making a new ID but it says I already have one. I even tried using Edge...same issues. I NEED my access for a meeting in about a half hour!!!!! How can I access it?
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