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user_m8hq4w
1st Topic

2 Messages

Friday, July 26th, 2024 10:12 PM

Peacock Premium says activated but won't show up as activated in the Peacock App

I recently started an internet plan and received a free 2-year Peacock Premium subscription. I went to activate it today and after I signed in using my xfinity account, Peacock said I didn't have premium. I tried on my laptop, phone, and TV and still no matter what I still cannot access my premium subscription. All I'm looking for is a way to contact support directly either from Xfinity or Peacock, but every time I try I keep getting sent to either an unhelpful FAQ page or a stupid AI chatbot that can't help at all. I tried all the other fixes I could find on this forum but nothing worked. I would appreciate any help! I have added screenshots that not only prove that I have a subscription but also that both means of signing in won't work.

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2 days ago

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XfinityDemitrius

Official Employee

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1.4K Messages

5 months ago

Hey @user_m8hq4w, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Peacock Premium activation issues. I would be more than happy to offer my assistance looking into this further for you.

 

I hope I can get this resolved for you as soon as possible. I greatly appreciate the screenshots. I certainly know the Peacock subscription is on everyone's mind right now in order to get access to all the Paris 2024 Olympics content.

 

With the screenshots provided, it appears that you are using an incorrect email address. Would you be able to try and another email addresses you may have access to? A great way to tell if there is a subscription added, is that you would be directed to a log in page versus the "Choose a Subscription" page. 

 

Could you please try your other email addresses and see if you get directed to a log in/password page? We will be standing by awaiting your reply.

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user_m8hq4w

2 Messages

I don't see how I used the wrong email address? I used the same email address I used for Xfinity I used for Peacock and that seemed like what you're supposed to do based on the instructions on the website. All the screenshots I posted were logged in using the same email address, which is the email address that I use for xfinity

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5 months ago

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XfinityJorge

Official Employee

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1.7K Messages

 

user_m8hq4w Thank you for working with us and we are happy to dig into this for you to make sure everything reflects correctly. Can you please send us a DM so we can immedital work towards this? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_0g8ljj

1 Message

I have been having the same issues for over a month. Gave up trying to even log in at this point but we want to watch the Olympics and other stuff on peacock. How did this get resolved? Tried literally everything and even talked to someone for over an hour. even he could not resolve it.

(edited)

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4 months ago

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XfinityBillie

Official Employee

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2.9K Messages

@user_0g8ljj We appreciate your time in reaching out to us here on our Xfinity Forums. Since you had spoken with someone I'd like to take a look and see if there had been any tickets opened for this. We definitely want to help you find a resolution and get access to the Peacock app. Please send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_8ausfg

2 Messages

4 months ago

I have been having this problem forever and cannot get any resolution no matter how many customer service people at both xfinity/comcast and Peacock are involved. They blame each other but the bottom line, as a Diamond customer, I am the one that is getting [Edited: "Language"] over here. This forum has answers, why is Xfinity only giving it to the OP through a DM? Share the answers with the rest of us please.

(edited)

5

XfinityJosephA

Official Employee

 • 

1.5K Messages

@user_8ausfg the answer to the issue may be different for each customer. There's more than one issue we tend to see. Feel free to send us a DM. Once we work on the account we will share the answer if we can resolve the issue. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_4eewlr

1 Message

I'm having the same issue too. I have premium on my Xfinity account but when I try to sign into Peacock, it tell me I have to subscribe to premium. I was just on the on phone for an hour with three different people trying to resolve this. There's a NFL game on tonight and I don't think this issue will be resolved before kickoff. I'm so irked 

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3 months ago

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XfinityJeniece

Official Employee

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2.5K Messages

Hey there, user_4eewlr  thanks for reaching out through Xfinity Forums regarding your Peacock account. We would be happy to help you troubleshoot your account. I know with the game coming up how important it is to have your services working. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_rqen37

1 Message

@user_8ausfg​ I’m having the same issues and no one seems to know how to fix it! It’s a shame 

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2 days ago

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XfinityAirelle

Official Employee

 • 

2.2K Messages

 

user_rqen37 

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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