Peacock Premium says activated but won't show up as activated in the Peacock App

I recently started an internet plan and received a free 2-year Peacock Premium subscription. I went to activate it today and after I signed in using my xfinity account, Peacock said I didn't have premium. I tried on my laptop, phone, and TV and still no matter what I still cannot access my premium subscription. All I'm looking for is a way to contact support directly either from Xfinity or Peacock, but every time I try I keep getting sent to either an unhelpful FAQ page or a stupid AI chatbot that can't help at all. I tried all the other fixes I could find on this forum but nothing worked. I would appreciate any help! I have added screenshots that not only prove that I have a subscription but also that both means of signing in won't work.