Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (457.5K)
Closed
Expert Week – Knowledge Base Article Highlights
Our Xfinity Forum Knowledge Base is a collection of vetted information sourced from conversations that started right here in the Xfinity Forum. Knowledge Base articles include information shared by our customers and Experts, as well as, Comcast-approved information. We would like to spend day 4 of o
Articles
•
Announcements
Closed
Expert Week – How to join the Team
Our Experts provide a wealth of value and expertise to the Xfinity Forum. They come from a variety of diverse backgrounds and encompass all types of individuals. This means anyone can become an Expert and we are always looking to grow the team. To start the journey of becoming an Xfinity Expert, sim
Articles
•
Announcements
Closed
ANSWERED: What is the ESPN+ app on Xfinity X1 & Flex?
Don't miss the game: Catch your favorite sports teams with Xfinity! The ESPN app on Xfinity X1 TV Boxes and Xumo Stream Box from Xfinity offers live and On Demand content from ESPN, ESPN2, ESPN3, ESPNews, ESPNU, ESPN Deportes, LHN, SECN, and SEC+ channels. You can also subscribe separately to ESPN+
Articles
•
TV
Closed
Celebrate the Xfinity Forum’s 20th Anniversary!
This month marks a huge milestone in the history of the Xfinity Forum - our 20th anniversary as an active support community! It all began way back on June 26th 2003, and over the last 2 decades, we have seen tremendous growth, a wealth of information shared throughout the community, and lots of chan
Articles
•
Announcements
Closed
ANSWERED: How to Report a Website Blocked by Xfinity xFi Advanced Security
Xfinity xFi Advanced Security blocks websites that are determined to be potentially dangerous. These sites may contain malware, spyware, ransomware or viruses that can infect devices and make them vulnerable to personal data collection, blackmail or attacks on other computers and networks. Report a
Articles
•
Internet
Closed
New Xfinity Forum Official Employee Indicators
We are excited to announce that we have updated the way we identify our Official Employees in the Xfinity Forum. This update includes a new Official Employee naming convention (changing “Comcast[FIRSTNAME]” to “Xfinity[FIRSTNAME]”), a new Official Employee avatar image and an updated Official Employ
Articles
•
Announcements
Closed
Pinned
How to: Direct messaging within the forum
To help maintain our forum design, we ask that you never send unsolicited/unwanted direct messages to any employee (even to the Xfinity Support handle) unless specifically asked to do so. You will only be able to send a Direct Message after you make a public post. To send a Direct Message on a deskt
Articles
•
Guidelines
Closed
Expert Week – Who are our Xfinity Forum Experts?
Today we are excited to start “Expert Week” - our weeklong celebration of those unsung heroes of the Xfinity Forum, our Experts. We'll spend this week sharing who they are, highlighting their accomplishments, and giving you information on how you can join the team. Who are our Xfinity Experts? Our X
Articles
•
Announcements
Closed
ANSWERED: What is Advanced Security on the Go?
Advanced Security on the go: Is available to xFi Complete customers through the Xfinity app.Provides safe browsing and data protection to your mobile device whenever you’re connected to an unsecured WiFi network away from home. See below for step-by-step instructions on how to enable this feature an
Articles
•
Internet
Closed
Pinned
Xfinity Password Guidance for Account and Information Security
As part of our commitment to our customers, we may at times require you to update your password for account protection. When resetting your password, be mindful of the following: The Primary account holder can request a mobile number or non-Comcast email address be added to the account for password
Articles
•
Sign-In and Account Management
Closed
Pinned
Gotham Sports app now accessible to YES Network customers
The Gotham Sports app is now available to Xfinity customers who receive YES Network as part of their Xfinity TV service. Customers can authenticate on the app using their Xfinity credentials to access all YES Network programming, including live New York Yankees and Brooklyn Nets games. For more deta
Articles
•
Channels and Programming
Closed
Resume service to a suspended Xfinity Mobile line — FAQs (Answered)
Find answers to FAQs on resuming Xfinity Mobile service to a suspended line. FAQs How do I resume service on a line that was suspended due to a billing issue? If your Xfinity Mobile account was suspended due to an expired payment method or other billing issue, add a new card and pay off your outstan
Articles
•
Xfinity Mobile
Closed
How do I file a claim through Xfinity Mobile Care (XMC)? (Answered)
If you’re enrolled in XMC, you have several ways to file a claim for damage, failure, loss, or theft. You can file online, by phone, through the Xfinity app, or the Xfinity Mobile Care by Assurant app. Each will connect you to Assurant, Xfinity Mobile's official mobile protection provider. For full
Articles
•
Xfinity Mobile
Closed
What happens with my Xfinity Mobile account if I move to a new address or cancel my other Xfinity services? (Answered)
To avoid standalone mobile fees on your Xfinity Mobile bill, you must keep either Xfinity Internet, Voice, or TV service. Xfinity Home is not a qualifying service. If you move to an area where other Xfinity services aren’t available or cancel them, you can still keep Xfinity Mobile, but you'll be ch
Articles
•
Xfinity Mobile
Closed
How do I transfer a line between Xfinity Mobile accounts? (Answered)
You can transfer an active line to a new or existing Xfinity Mobile account if both Xfinity Mobile accounts meet certain requirements. Requirements to transfer a line between Xfinity Mobile accounts You can move an active line, including its device and phone number, from one Xfinity Mobile account t
Articles
•
Xfinity Mobile
Closed
How am I charged for using a smartwatch with Xfinity Mobile? (Answered)
Learn how we bill for smartwatches on an Xfinity Mobile account. Is there a monthly charge for cellular smartwatch service on Xfinity Mobile? Yes. We charge a monthly $10 smartwatch fee, which allows you to connect your device to our network. How do I pay for data used by my smartwatch? Data used by
Articles
•
Xfinity Mobile
Closed
Can I sign up for Xfinity Mobile at an Xfinity Retail Store? (Answered)
Xfinity Mobile is available at Xfinity Retail Stores nationwide. Come into any Xfinity Retail Store that offers Xfinity Mobile and you'll be able to sign up. Some Xfinity Retail Stores accept appointments for new Xfinity Mobile customers. Contact your local store to see if you can set up a reservati
Articles
•
Xfinity Mobile
Closed
Can I change my Xfinity Mobile number? (Answered)
If you need a new phone number from Xfinity Mobile, we're here to help. My Xfinity Mobile phone is activated. If you're already using your Xfinity Mobile phone, call (888) 936-4968 and we can give you a new number. Any changes must be completed by the account holder, primary user, or a manager on yo
Articles
•
Xfinity Mobile
Closed
Pinned
Xfinity TV Remote app retired
The Xfinity TV Remote app was retired on Tuesday, February 11. 2025. It has been removed from the Apple Store and Google Play, as well as from Xfinity.com. Customers attempting to use the app may encounter errors and, eventually, won’t be able to use it. We have several alternatives to help ensure y
Articles
•
Customer Service
Closed
FAQs about Xfinity Mobile device credits (Answered)
Xfinity Mobile device credits lower your monthly device payments. Here's everything you need to know to save on your next device. Which devices qualify for device credits? Devices become eligible for promotions at different times. When you're ready to buy a new device, you can see which devices qual
Articles
•
Xfinity Mobile
