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ANSWERED: Xfinity X1 Boxes and IR Locations

Below please find some X1 boxes along with photos depicting where to find the IR Target Eye locations (notated in yellow square), as well as the manufacturer name, X1 Platform name and any pertinent notes. Important point: ALL X1 boxes (excluding the RNG150 models) can do both RF and IR. 

Articles

 • TV

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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)

***Created by our Community Experts***  If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF). If you move to a Comcast serviceable area, and transfer service, you are not charged.If you move to a Comcast serviceable area, an

Articles

 • My Account

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ANSWERED: How do I log into my Xfinity provided Modem?

​Question​ ​ ​ ​How do I log into my Xfinity modem so I can manage my home network?​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ ​***Created by our​​ ​​Community Users***​ ​ ​ ​ ​ ​With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool a

Articles

 • Internet

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ANSWERED: How to forward an email to a text message on Xfinity Mobile phones

​Question​ ​ ​ ​How do I forward my email message to a text message on my XFINITY Mobile phone?​ ​ ​ ​Answer​ ​***Created by our Community***​ ​ ​ ​There are two ways to text an email to Xfinity phones besides plain old phone number texting.​ ​ ​ ​using: "[phone number]@​​vtext.com​

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 • Phone

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Thursday night football on Amazon Prime Video

For the upcoming NFL season, Amazon Prime Video is the exclusive home of Thursday Night Football. Thursday night NFL games are available at no additional cost to Prime members and include pre- and post-game shows. In-market games will be available on local channels. Out-of-market games are exclusive

Question

 • Channels and Programming

1.3K

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SCAM call from [Edited] (Anna, Texas) June 14, 2022

SCAM call from [Edited: "Personal Information"] (Anna, Texas): Pretends to be Xfinity offering a 50% discount of my 'qualified' account. NoMoRobo identifies the number as a severe threat. (The call back # which I did NOT use was [Edited: "Personal Information"] in the robotic message... How did

Question

 • Home Phone Features

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My account doesn't have access to private chat to submit request re gigabit pro

I am a Comcast gigabit subscriber. I logged in with my Comcast credentials. I have been trying to get to private messaging since @XfinityJennifer and others recommend that to submit gigabit pro account check requests, but my account doesn't have the private message icon in the top right corner. Any

Question

 • Getting Started

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Hmm, the page didn't load correctly

As I've seen in a lot of other threadsI placed a new order two days ago, and verified my email and phone number. No confirmation email of the order though, and now I'm stuck with the error message saying the page didn't load correctly. I've tried clearing my caches and trying other browsers, but to

Question

 • Sign-In and Account Management

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Received a Bill After Cancellation

I cancelled my internet service, effective august 6th, and still received a bill for the statement period of august 12 - september 11. I tried resolving this through the built-in chat and was provided a work order confirmation number. I have not heard any updates regarding this and the bill is still

Question

 • Billing

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Network Upload/Reliability Issue are Back 94945 area.

Ok, this appears to be happening AGAIN! Not 100% sure its now my work VPN but the symptoms are very similar to my last reported issue (see below). Download: Fine File Upload: Fine UDP/Streaming/Voice/Gaming Upload: Total traffic stoppage once every 10 min for about 6 seconds. Work Fr

Question

 • Your Home Network

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Not able to connect since 9/28/22

Major disaster here & being charged for iFx. Everything is gone……tv, pc, printer & entire contents of my home.

Question

 • Billing

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Need to terminate internet plan because Xfinity is not serviceable at my unit

A technician came to our apartment yesterday and said that it did not have Xfinity, so we would like to cancel our service and possibly get back our one time payment of $25 since no setup was done. Please help us with this as soon as you can, thank you.

Question

 • Billing

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When Will Xfinity "Unthrottle" My Email?

If the reason that I stopped receiving email is because my inbox was too full, how will it take after cleaning the inbox out for me to start getting emails again? Do I have to reset something?

Question

 • Email

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No scheduled recordings

I have no scheduled recordings and we have a lot of shows scheduled to record and only have 60% full.

Question

 • Xfinity Stream Website

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Images in my questions do not show up - why?

Here is a sample image that I'm trying to include in my questions. There is nothing sensitive in it but my questions have a triangle image instead of my original photo show up. Why is this?I added this by clicking on the camera icon in the menu, browsing to the image, selecting it, waiting for the u

Question

 • Getting Started

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4k set top box

Just got a 4K UHD TV how do I get a box that will support the 4K I currently have the Xg1v3. My local Xfinity store does not have them I am looking to get the xg1 V4

Question

 • X1

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Internet connection unreliable and disconnects

The past month I have been having issues that have required me to power cycle my modem at least once a day, but it's gotten to the point where that's not helping and I lose connection several times a day Downstream Bonded Channels Channel ID Lock Status

Question

 • Your Home Network

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Stream App stable enough to replace wireless boxes

I just discovered the Steam App and realized it could take the place of 2 of the wireless STBs I’ve been using. I have struggled with the STBs getting the XRE-10007 every day on the first launch. I even got an Xfinity X1 gateway but since I am using it in bridge mode the issue still persists.

Question

 • X1

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Internet Speeds Affecting Data Block Usages Or It Depends

Does the chosen internet uploads and downloads speeds affects the data block usages’ Total Monthly Usage until Total Monthly Overage? Or it depends if it’s mentioned or described from this company’s current service’s contracts and deals descriptions? [Image Removed: "Personal Information"]

Question

 • Your Home Network

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$300 Rebate

I switched my internet, cable, and cellular service to Xfinity/Comcast at the end of last year and I was told I would be receiving a $300 rebate after 3 months of service. However after not receiving it, I called and they didn't even have a record of it on my account so they started a ticket and tol

Question

 • Xfinity Mobile

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