Official

Accepted

Unanswered

Advanced Filters

Search Results (490.1K)

Relevance
Selected Relevance

Closed

eMTA Requirements for Your Xfinity Voice Service (Answered)

To use Xfinity Voice, you'll need a compatible embedded Multimedia Terminal Adapter (eMTA). How It Works You can rent an eMTA from us, depending on your area, you may have the option to install the eMTA yourself or to have us install it for you. An eMTA used with Xfinity Voice service can't be moved

Articles

92

0

0

Closed

Some Apple devices no longer supported by Xfinity Mobile (Answered)

***Updated 6/2/2026*** Xfinity Mobile doesn’t work with Apple devices that have outdated software. If your iPhone, iPad, or Apple Watch has old software, it might stop working properly. You might not be able to use cellular data (internet without Wi-Fi). What you need: iPhones and iPads must have iO

Articles

278

0

0

Closed

Pinned

Gotham Sports app now accessible to YES Network customers

The Gotham Sports app is now available to Xfinity customers who receive YES Network as part of their Xfinity TV service. Customers can authenticate on the app using their Xfinity credentials to access all YES Network programming, including live New York Yankees and Brooklyn Nets games. For more deta

Articles

229

0

0

Closed

Why Xfinity Mobile? (Answered)

***Updated 5/31/2026*** Xfinity Mobile is exclusively for Xfinity Internet customers. Here’s what you'll enjoy Intelligent WiFi Intelligent WiFi where it counts and 5G everywhere else. Get ultra-fast WiFi speeds at home and on the go with WiFi PowerBoost.Only available with Xfinity Mobile. Coverage

Articles

81

0

0

Closed

How to test your alarm with Xfinity Home (Answered)

Learn how to test your Xfinity Home alarm system. What you'll need: Xfinity HomeAccess to the Xfinity Home touchscreen Testing an alarm Testing your alarm every month ensures that your system is working properly and is ready to respond to any issues. Use the alarm Test mode when you change batteries

Articles

104

0

0

Closed

Can I change my Xfinity Mobile number? (Answered)

***Updated 6/2/2026*** If you need a new phone number from Xfinity Mobile, we're here to help. Things to know: All new numbers are given at random based on your address.You can't change the phone number for your tablet or smartwatch.Your phone number can only be changed once every 30 days. My phone

Articles

360

0

0

Closed

Expert Week – How to join the Team

Our Experts provide a wealth of value and expertise to the Xfinity Forum. They come from a variety of diverse backgrounds and encompass all types of individuals. This means anyone can become an Expert and we are always looking to grow the team. To start the journey of becoming an Xfinity Expert, sim

Articles

296

0

Closed

Xfinity’s DMCA Repeat Infringer Policy for Xfinity Internet Service (Answered)

The Digital Millennium Copyright Act (DMCA) provides copyright owners with a process for notifying service providers that store or host customer content (like websites and hosting services) of alleged copyright infringements made by their users. In most cases, these service providers are required to

Articles

250

0

0

Closed

Pinned

Olympic & Paralympic Games Paris 2024

The fastest connection to Paris Remaining Trials Information: U.S. Olympic Trials – Swimming (June 15- 23) U.S. Olympic Trials – Diving (June 16-23) U.S. Olympic Trials – Track & Field (June 21-30) U.S. Paralympic Trials – Swimming (June 27-29) U.S. Olympic Trials – Gymnastics (June 27-30) U.S. Para

Articles

3.4K

3

0

Closed

Xfinity Mobile and NOW Mobile — California residents (Answered)

***Updated 5/31/2026*** If you think there's an error on your bill or have a question about your service, call Xfinity Mobile customer support at 1-888-936-4968. For help with NOW Mobile, you can use the Xfinity app to manage your services. Contact If you aren't happy with Xfinity Mobile or NOW Mobi

Articles

83

0

0

Closed

Where can I find my Xfinity Mobile account payments and bills? (Answered)

***Updated 6/17/2026*** You can easily find your Xfinity Mobile payments and billing details online. Your Xfinity Mobile bill is separate from your other Xfinity services, so the best place to see all your charges, payments, credits, and history is in your Xfinity Mobile account or the Xfinity app.

Articles

278

0

0

Closed

ANSWERED: How to Report a Website Blocked by Xfinity xFi Advanced Security

***Updated 5/5/2026*** Xfinity Advanced Security blocks websites deemed as unsafe. These sites may have malware, spyware, ransomware, or viruses that can harm devices or put personal information at risk. Report a website blocked by Advanced Security If a website seems blocked by mistake, submit a re

Articles

1K

0

0

Closed

Hurricane Idalia – Xfinity WiFi Hotspots Opened

We hope everyone is safe following Hurricane Idalia. Getting our customers connected as quickly and as safely as possible is a top priority. We know your services are important to you, so to help you and emergency personnel stay connected, we opened our public Xfinity WiFi hotspots in select areas a

Articles

1.6K

1

Closed

Correcting location data on Xfinity Internet (Answered)

***Updated 5/28/2026*** Websites may use location data (or “geolocation”) to display news, weather, videos, or other content that is only relevant to your region. However, sometimes this location data is configured incorrectly, and will show information for somewhere else. Geolocation service is not

Articles

150

0

0

Closed

Manage rules in the Xfinity Home App (Answered)

Manage rules in the Xfinity Home App and use them to help you maximize the value of your Xfinity system. What you'll need Xfinity Home or Xfinity InternetAccess to the Xfinity Home App What's a rule? A rule is a customized command that helps you tailor your Xfinity system by: Notifying you when cert

Articles

110

0

0

Closed

Xfinity Home devices — Where to get help (Answered)

Learn about Xfinity Home devices and where to get help adding, managing, and troubleshooting them. Touchscreen Your Xfinity Home touchscreen connects your devices and allows you to easily control your cameras, thermostats, lights, and more through the Xfinity app and Xfinity Home app. Learn about yo

Articles

152

0

0

Closed

ANSWERED: What is Advanced Security on the Go?

***Updated 5/27/2026*** Advanced Security on the go helps keep your data and mobile device safe from potential threats when you connect to unsecured WiFi away from your home. Follow the steps below to turn on this feature and check your device settings. Eligibility Advanced Security on the go is ava

Articles

5.1K

0

Closed

How do I pay my Xfinity Mobile bill? (Answered)

***Updated 6/3/2026*** By default, all Xfinity Mobile bills are set on automatic payment. This means we will automatically charge your card every month for the full amount owed on your bill. Your automatic payment date is always 20 days after your billing cycle closes. You can make a one-time paymen

Articles

642

0

0

Closed

Xfinity Internet minimum system recommendations (Answered)

***5/28/2026*** To enjoy the best Xfinity internet experience, your devices need to meet certain system requirements. If your device meets these but your internet still feels slow, see the tips below. Note: There are a number of external factors that may limit your speed; as a result, actual speeds

Articles

211

0

0

Closed

Kids Week 2021

Beginning August 10, 2021 and continuing through August 16, 2021, we are offering customers free access to the full On Demand libraries of Nickelodeon, Nick, Jr, Nick en Espanol, Disney Channel, Disney Jr., Disney XD, PBS Kids, Universal Kids, WildBrain, Hopster, Curious World, The Reading Corner, P

Articles

1.7K

0

0

forum icon

New to the Community?

Start Here