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Xfinity’s DMCA Repeat Infringer Policy for Xfinity Internet Service (Answered)
The Digital Millennium Copyright Act (DMCA) provides copyright owners with a process for notifying service providers that store or host customer content (like websites and hosting services) of alleged copyright infringements made by their users. In most cases, these service providers are required to
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Internet
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How to test Xfinity Home sensors (Answered)
It's important to regularly test on your Xfinity Home sensors to get the best performance from your system. What you'll need: Xfinity Home Pro Protection or Self Protection Access to your Xfinity Home touchscreen or the Xfinity Home app if you subscribe to Pro ProtectionAccess to the Xfinity app if
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Home Security & Control
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ANSWERED: Navigating Xfinity Stream app on your Roku
Learn how to use the Xfinity Stream app on Roku devices! Navigate the Xfinity Stream app on Roku Main Menu If you have completed activation, you'll see the Main Menu. (See our activation instructions for more information.) Search Search for a movie, TV show or channel collection (i.e., network). Bro
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TV
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Manage rules in the Xfinity Home App (Answered)
Manage rules in the Xfinity Home App and use them to help you maximize the value of your Xfinity system. What you'll need Xfinity Home or Xfinity InternetAccess to the Xfinity Home App What's a rule? A rule is a customized command that helps you tailor your Xfinity system by: Notifying you when cert
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Home Security & Control
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Manage emergency contacts in the Xfinity Home app (Answered)
Use your Xfinity Home app to manage emergency dispatch contacts. What You Will Need: Xfinity HomeAccess to the Xfinity Home app Difficulty Easy Note: If you’re unable to access the Xfinity Home app call 1-800-xfinity and an agent can help you update your Emergency Verification and Dispatch Contacts.
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Home Security & Control
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Troubleshooting rules in the Xfinity Home app (Answered)
Learn what to do when you have a problem with your rules in the Xfinity Home app. What you'll need Xfinity HomeAccess to the Xfinity Home app What do you need help with? I can't create rulesSome of my sensors are missingSome of my cameras are missingMy rule isn't workingI'm not receiving push notifi
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Home Security & Control
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Use an Xfinity Home Kit to replace a device (Answered)
If an agent troubleshooting your door/window sensor, motion sensor, or wireless keypad determines that it needs to be replaced, you'll be sent a kit that will allow you to replace the device yourself. Use these instructions to delete an existing device from your Xfinity Home Pro Protection or Xfinit
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Home Security & Control
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How to test your alarm with Xfinity Home (Answered)
Learn how to test your Xfinity Home alarm system. What you'll need: Xfinity HomeAccess to the Xfinity Home touchscreen Testing an alarm Testing your alarm every month ensures that your system is working properly and is ready to respond to any issues. Use the alarm Test mode when you change batteries
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Home Security & Control
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Xfinity Home contract signature policy (Answered)
Xfinity Home wants you to be prepared for your installation appointment. The Xfinity account holder or another responsible adult who is 18 years of age or older is required to be home during the appointment to make decisions about your security system and to sign the Residential Alarm Installation a
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Home Security & Control
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ANSWERED: How to manage people with Xfinity app?
Learn more about organizing devices by people and managing family settings like Active Time Limits, Active Time Details, Downtime schedules, and Parental Controls. For more information on the Xfinity app, see our xFi Features and Using the Xfinity App. For tips on managing devices, see Personalizing
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Internet
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Use the Call Trace feature with Xfinity Voice (Answered)
Our Xfinity Voice security feature, Call Trace, protects you against harassment from another caller, by tracing their number. This information will be available only to law enforcement officials with either a valid subpoena or another valid legal authorization. Learn how to set up Call Trace and pro
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Phone
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Xfinity Home app for Xfinity Home — Automation (Answered)
You can use the Xfinity Home app to stay connected and control your Xfinity Home - Automation system. While the look and feel of the app varies depending on whether you have an Apple or Android device, the functions and features are the same. Don't Have Xfinity Home — Automation? Learn about the Xfi
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Home Security & Control
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Xfinity Home alerts (Answered)
Your Xfinity Home system lets you know if there's a problem with a device connected to your alarm system. You’ll receive Xfinity Home alerts notifying you when a device or connection needs attention. Learn more about managing alert messages and potential resolutions below. Is your Xfinity Home syste
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Home Security & Control
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Xfinity Home devices — Where to get help (Answered)
Learn about Xfinity Home devices and where to get help adding, managing, and troubleshooting them. Touchscreen Your Xfinity Home touchscreen connects your devices and allows you to easily control your cameras, thermostats, lights, and more through the Xfinity app and Xfinity Home app. Learn about yo
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Home Security & Control
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Xfinity Internet minimum system recommendations (Answered)
The following minimum system recommendations for your connected devices will ensure you’re getting the most out of your Xfinity Internet service. If you meet the requirements but are not achieving the speed for your subscribed speed tier, please note: To achieve the upper range of your speed tier, y
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Internet
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ANSWERED: Managing and optimizing your in-home WiFi network
Many factors can impact WiFi connectivity in your home. If you’re having WiFi performance issues, you can troubleshoot using the Xfinity app from your mobile device, or if you’d prefer, chat with the Xfinity Assistant from your computer. You can also try following some of the other methods listed be
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Internet
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Correcting location data on Xfinity Internet (Answered)
Websites may use location data (or “geolocation”) to display news, weather, videos, or other content that is only relevant to your region. However, sometimes this location data is configured incorrectly, and will show information for somewhere else. Geolocation service is not provided, overseen, or
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Internet
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Getting started with the Xfinity Home touchscreen (icons) (Answered)
Learn how to manage your Xfinity Home system using the Xfinity Home touchscreen — the control center that offers simple touch navigation with an easy-to-use interface. Arm and disarm your system, view live video from your Cameras, change settings for devices, such as Lights and Thermostats, and much
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Home Security & Control
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Does your Xfinity Voice Remote seem unresponsive?
Recent overnight maintenance on some Xfinity X1 TV Boxes, may be causing some customers to have a hard time using their Xfinity Voice Remote. To fix this issue, you may simply need to unpair your remote and then re-pair it with your TV Box. For steps to: Unpair your remote, see Turn off pairing on y
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X1
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Why Xfinity Mobile? (Answered)
Get ultra-fast WiFi speeds at home and on the go. Xfinity Mobile is exclusively for Xfinity Internet customers. Here’s more of what you'll enjoy: Up to 10 lines available on your Xfinity Mobile account, plus unlimited talk and text, with no phone line access fees.Get ultra-fast WiFi speeds at home a
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Xfinity Mobile
