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How do I add a line to my Xfinity Mobile account? (Answered)
***Updated 6/15/2026*** There's never been a better time to add a line to your Xfinity Mobile account. Learn how to use the Xfinity app or website to add a line to your account below. Notes: For help with adding a new device to an existing line, see How do I add a device to an existing line?For help
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Xfinity Mobile
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THE PLAYERS Championship 2024
Comcast Business announced it has expanded its relationship with the PGA TOUR, becoming a Proud Partner of THE PLAYERS Championship through 2030. THE PLAYERS, featuring the strongest field in golf, is being contested at the Stadium Course at TPC Sawgrass, March 9-12 with 144 players competing for a
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Channels and Programming
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ANSWERED: How to manage people with Xfinity app?
***Updated 5/4/2026*** Learn how to organize devices by people and manage family settings like Active Time Limits, Active Time Details, Downtime Schedules, and Parental Controls. For more, see how to use the Xfinity app. For tips on managing devices, see how to personalize and control your home netw
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Internet
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Can I sign up for Xfinity Mobile at an Xfinity Retail Store? (Answered)
***Updated 6/1/2026*** Xfinity Mobile is available at Xfinity Retail Stores nationwide. Come into any Xfinity Retail Store that offers Xfinity Mobile and you'll be able to sign up. Some Xfinity Retail Stores accept appointments for new Xfinity Mobile customers. Contact your local store to see if you
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Xfinity Mobile
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Manual voicemail menu for Xfinity Mobile (Answered)
***Updated 6/1/2026*** Learn about the Xfinity Mobile manual voicemail menu options for your device. Access voicemail There are three ways to access voicemail using your phone's dial pad: Press and hold 1.Dial *86.Dial your phone number. Voicemail main menu KeypressDescription1Listen to messages.2Se
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Xfinity Mobile
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Does your Xfinity Voice Remote seem unresponsive?
Recent overnight maintenance on some Xfinity X1 TV Boxes, may be causing some customers to have a hard time using their Xfinity Voice Remote. To fix this issue, you may simply need to unpair your remote and then re-pair it with your TV Box. For steps to: Unpair your remote, see Turn off pairing on y
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X1
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eMTA Requirements for Your Xfinity Voice Service (Answered)
To use Xfinity Voice, you'll need a compatible embedded Multimedia Terminal Adapter (eMTA). How It Works You can rent an eMTA from us, depending on your area, you may have the option to install the eMTA yourself or to have us install it for you. An eMTA used with Xfinity Voice service can't be moved
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Phone
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Can I keep my current phone number with Xfinity Mobile or NOW Mobile? (Answered)
***Updated 6/1/2026*** Transferring (porting) your number is easy and convenient. You can bring your current phone number with you or transfer it later. You can bring numbers from all carriers, so you can stay connected without any hassle. Notes: Numbers can’t be transferred to tablets or smartwatch
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Xfinity Mobile
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Some Apple devices no longer supported by Xfinity Mobile (Answered)
***Updated 6/2/2026*** Xfinity Mobile doesn’t work with Apple devices that have outdated software. If your iPhone, iPad, or Apple Watch has old software, it might stop working properly. You might not be able to use cellular data (internet without Wi-Fi). What you need: iPhones and iPads must have iO
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Xfinity Mobile
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Am I eligible for Xfinity Mobile? (Answered)
***Updated 6/1/2026*** If you have Xfinity Internet, you can bring your own compatible phone, smartwatch, or tablet to Xfinity Mobile. Based on a credit screening or your payment history as a customer, you may be able bring your own compatible devices to up to 10 total lines and purchase phones, tab
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Xfinity Mobile
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What WiFi speeds to expect with your Xfinity Internet service (Answered)
***Updated 5/28/2026*** Your Xfinity Internet service plan is "sized" to support all of your connected devices at the same time. It's often faster than a single device can handle, especially over a WiFi connection. While newer devices should be able to handle greater speeds over WiFi, older devices
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Internet
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How do I pay my Xfinity Mobile bill? (Answered)
***Updated 6/3/2026*** By default, all Xfinity Mobile bills are set on automatic payment. This means we will automatically charge your card every month for the full amount owed on your bill. Your automatic payment date is always 20 days after your billing cycle closes. You can make a one-time paymen
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Xfinity Mobile
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Gotham Sports app now accessible to YES Network customers
The Gotham Sports app is now available to Xfinity customers who receive YES Network as part of their Xfinity TV service. Customers can authenticate on the app using their Xfinity credentials to access all YES Network programming, including live New York Yankees and Brooklyn Nets games. For more deta
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Channels and Programming
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Getting started with the Xfinity Home touchscreen (icons) (Answered)
Learn how to manage your Xfinity Home system using the Xfinity Home touchscreen — the control center that offers simple touch navigation with an easy-to-use interface. Arm and disarm your system, view live video from your Cameras, change settings for devices, such as Lights and Thermostats, and much
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Home Security & Control
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View your Xfinity Voice welcome guide (Answered)
Whether you're a new Xfinity customer or an existing one, check out our Xfinity Voice welcome guide for questions about your service. Download a copy Download a copy of our Xfinity Voice welcome guide for more information!
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Phone
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Why Xfinity Mobile? (Answered)
***Updated 5/31/2026*** Xfinity Mobile is exclusively for Xfinity Internet customers. Here’s what you'll enjoy Intelligent WiFi Intelligent WiFi where it counts and 5G everywhere else. Get ultra-fast WiFi speeds at home and on the go with WiFi PowerBoost.Only available with Xfinity Mobile. Coverage
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Xfinity Mobile
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How to test your alarm with Xfinity Home (Answered)
Learn how to test your Xfinity Home alarm system. What you'll need: Xfinity HomeAccess to the Xfinity Home touchscreen Testing an alarm Testing your alarm every month ensures that your system is working properly and is ready to respond to any issues. Use the alarm Test mode when you change batteries
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Home Security & Control
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Xfinity Forum Refresh – March 2024
You may notice that as of today, Thursday, March 21, 2024, we refreshed the overall look and feel of the Xfinity Forum. This refresh will not impact the content on the site or how the forum functions. This update just provides a new visual update to better reflect our Xfinity brand. BEFORE: AFTER: P
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Announcements
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Can I change my Xfinity Mobile number? (Answered)
***Updated 6/2/2026*** If you need a new phone number from Xfinity Mobile, we're here to help. Things to know: All new numbers are given at random based on your address.You can't change the phone number for your tablet or smartwatch.Your phone number can only be changed once every 30 days. My phone
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Xfinity Mobile
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Equipment Incompatible with Xfinity Voice (Answered)
Most equipment works fine with Xfinity Voice, but there are a few products that do not.The following equipment is known to have a high probability of errors with Xfinity Voice service: Telephones Bang & Olufsen: BeoCom 1Bang & Olufsen: Beocom 2Bang & Olufsen: BeoCom 4Bang & Olufsen: BeoCom 5Bang & O
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Phone
