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Xfinity Forum Refresh – March 2024

You may notice that as of today, Thursday, March 21, 2024, we refreshed the overall look and feel of the Xfinity Forum. This refresh will not impact the content on the site or how the forum functions. This update just provides a new visual update to better reflect our Xfinity brand. BEFORE: AFTER: P

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Why Xfinity Mobile? (Answered)

Get ultra-fast WiFi speeds at home and on the go. Xfinity Mobile is exclusively for Xfinity Internet customers. Here’s more of what you'll enjoy: Up to 10 lines available on your Xfinity Mobile account, plus unlimited talk and text, with no phone line access fees.Get ultra-fast WiFi speeds at home a

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Equipment Incompatible with Xfinity Voice (Answered)

Most equipment works fine with Xfinity Voice, but there are a few products that do not.The following equipment is known to have a high probability of errors with Xfinity Voice service: Telephones Bang & Olufsen: BeoCom 1Bang & Olufsen: Beocom 2Bang & Olufsen: BeoCom 4Bang & Olufsen: BeoCom 5Bang & O

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Diamond Sports Group Programming Agreement Renewed, Bally Sports Moved to Digital Preferred/Ultimate TV Tier

We’ve renewed our agreement with Diamond Sports Group, owner of Bally Sports, to carry its Regional Sports Networks. On August 1 all content will be restored. As part of this agreement renewal, Bally Sports channels have moved to the Digital Preferred and Ultimate TV video tier. We know unexpected c

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Use the Call Trace feature with Xfinity Voice (Answered)

Our Xfinity Voice security feature, Call Trace, protects you against harassment from another caller, by tracing their number. This information will be available only to law enforcement officials with either a valid subpoena or another valid legal authorization. Learn how to set up Call Trace and pro

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Hurricane Idalia – Xfinity WiFi Hotspots Opened

We hope everyone is safe following Hurricane Idalia. Getting our customers connected as quickly and as safely as possible is a top priority. We know your services are important to you, so to help you and emergency personnel stay connected, we opened our public Xfinity WiFi hotspots in select areas a

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THE PLAYERS Championship 2024

Comcast Business announced it has expanded its relationship with the PGA TOUR, becoming a Proud Partner of THE PLAYERS Championship through 2030. THE PLAYERS, featuring the strongest field in golf, is being contested at the Stadium Course at TPC Sawgrass, March 9-12 with 144 players competing for a

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Xfinity Home devices — Where to get help (Answered)

Learn about Xfinity Home devices and where to get help adding, managing, and troubleshooting them. Touchscreen Your Xfinity Home touchscreen connects your devices and allows you to easily control your cameras, thermostats, lights, and more through the Xfinity app and Xfinity Home app. Learn about yo

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Xfinity TV Remote app retired

The Xfinity TV Remote app was retired on Tuesday, February 11. 2025. It has been removed from the Apple Store and Google Play, as well as from Xfinity.com. Customers attempting to use the app may encounter errors and, eventually, won’t be able to use it. We have several alternatives to help ensure y

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How do I use call forwarding with Xfinity Mobile? (Answered)

With call forwarding, you can direct your mobile calls to another phone number, like your home or office number. It's included with the Xfinity Mobile plan, whether you have Unlimited or By the Gig data, at no additional cost. Turn on call forwarding There are two styles of call forwarding. You can

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Manage emergency contacts in the Xfinity Home app (Answered)

Use your Xfinity Home app to manage emergency dispatch contacts. What You Will Need: Xfinity HomeAccess to the Xfinity Home app Difficulty Easy Note: If you’re unable to access the Xfinity Home app call 1-800-xfinity and an agent can help you update your Emergency Verification and Dispatch Contacts.

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Olympic and Paralympic Winter Games Milano Cortina 2026

Olympic Winter Games: Opening Ceremony: February 6 Closing Ceremony: February 22 Paralympic Winter Games: Opening Ceremony: March 6 Closing Ceremony: March 15 Comcast, a proud partner of Team USA, introduced its roster of U.S. Olympic and Paralympic athletes who will represent Xfinity on the road to

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How do I file a claim through Xfinity Mobile Care (XMC)? (Answered)

If you’re enrolled in XMC, you have several ways to file a claim for damage, failure, loss, or theft. You can file online, by phone, through the Xfinity app, or the Xfinity Mobile Care by Assurant app. Each will connect you to Assurant, Xfinity Mobile's official mobile protection provider. For full

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ANSWERED: How to Report a Website Blocked by Xfinity xFi Advanced Security

Xfinity xFi Advanced Security blocks websites that are determined to be potentially dangerous. These sites may contain malware, spyware, ransomware or viruses that can infect devices and make them vulnerable to personal data collection, blackmail or attacks on other computers and networks. Report a

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Xfinity Home contract signature policy (Answered)

Xfinity Home wants you to be prepared for your installation appointment. The Xfinity account holder or another responsible adult who is 18 years of age or older is required to be home during the appointment to make decisions about your security system and to sign the Residential Alarm Installation a

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Can I keep my current phone number with Xfinity Mobile or NOW Mobile? (Answered)

Transferring (porting) your number is easy and convenient. You can bring your current phone number with you or transfer it later. You can bring numbers from all carriers, so you can stay connected without any hassle. Note: Do not cancel your account before the transfer is finished or we may not be a

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Celebrate the Xfinity Forum’s 20th Anniversary!

This month marks a huge milestone in the history of the Xfinity Forum - our 20th anniversary as an active support community! It all began way back on June 26th 2003, and over the last 2 decades, we have seen tremendous growth, a wealth of information shared throughout the community, and lots of chan

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Using Xfinity Call Guard (Answered)

Xfinity Call Guard is available for no cost to Xfinity Mobile customers enrolled in the Premium Unlimited data plan. It identifies incoming callers as valid or as potential spammers, scammers, telemarketers, or robocalls. Note: Ensure you're using the latest version of the app for the best experienc

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Xfinity Free TV Week 2021

Starting Tuesday, November 23 through Monday, November 29, Xfinity customers will have access to a huge selection of premium content at no additional cost across X1, Flex, and Stream as part of Free TV Week. During Free TV Week, content from premium networks such as HBO Max, STARZ, and EPIX as well

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What happens with my Xfinity Mobile account if I move to a new address or cancel my other Xfinity services? (Answered)

To avoid standalone mobile fees on your Xfinity Mobile bill, you must keep either Xfinity Internet, Voice, or TV service. Xfinity Home is not a qualifying service. If you move to an area where other Xfinity services aren’t available or cancel them, you can still keep Xfinity Mobile, but you'll be ch

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