​ ​ ​ ​ ​***Created by our ​​ Community Experts​​***​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a​​ ​​drop. ​​Temporary​​ ​​drops are typically orange. Techs will sometime run temporary drops so customers don't need to w

Find out which ports are blocked by Xfinity and Comcast services, and why. Ports on the internet are like virtual passageways where data can travel. All information on the internet passes through ports to get to and from computers and servers. When a certain port is known to cause vulnerability to t

Many factors can impact WiFi connectivity in your home. If you’re having WiFi performance issues, you can troubleshoot using the Xfinity app from your mobile device, or if you’d prefer, chat with the Xfinity Assistant from your computer. You can also try following some of the other methods listed be

​***Created by our ​​ Community Experts​​***​ ​ ​​ ​ ​ ​​ ​ ​ ​​EXPORT​​ ​​Identity Safe Data​ ​ ​ ​ ​​If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already logged-in)​​ ​​You will

In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. Just follow the instructions below: Filter your X1 On Demand menu Press the xfinity button on your remote.Use the right arrow or left arrow button to

Over time, internet and TV equipment needs to be updated to keep up with the latest technology. If you need assistance troubleshooting your Xfinity Internet or TV service, visit the Xfinity Internet and WiFi connection troubleshooting and what to do if your Xfinity TV and Internet is out. Ways to re

Learn how to resolve a frozen screen issue when using an Xfinity Home touchscreen. What you'll need Xfinity HomeThe Home Station or touchscreen with a frozen screenPhillips-head screwdriverReset Xfinity Home Station Carefully place the Xfinity Home Station face down and remove the stand by gently pu

Xfinity X1 is simply extraordinary! What is X1? X1 delivers the simplest, fastest, and most complete way to access all your entertainment on all your screens. Not a customer yet? Order Xfinity X1 and watch more of what you love in one place! With X1, you experience TV and internet together like neve

This article explains how to manage the Xfinity WiFi hotspot that’s available on your residential Xfinity Gateway and where it can be used. Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We de

Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Before you begin, remember that: These instructions are specifically for rented Xfinity Gateways only.Xfinity Gateways broadcast two or three wireless sig

Changing ownership of an Xfinity account We know there are times when you may need to change the ownership of an account. For example, you may need to handle the account of a family member or friend deployed in the military, or your roommate may be moving out. We’re here to help. In the event of an

Learn how to use your Xfinity Home touchscreen to pair a camera in your Xfinity Home system. What you'll need Xfinity HomeThe complete kit for the camera you want to installAccess to your security router or gateway deviceAccess to your touchscreenYour Master Keypad Code Difficulty Medium Pair a came

Activate an Xfinity Gateway or third-party modem with the Xfinity app Learn more about activating your Xfinity Gateway or an approved customer-owned third-party modem using the Xfinity app. You can activate an Xfinity Gateway or an approved customer-owned (third-party) modem using the Xfinity app. A

​Qu​​estion​ ​ I have no Internet access. ​​I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean?​ ​ ​ ​Answer​​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​ ​The modem's lights are a visual indication of its current status. It is

Activate the Xfinity Stream app on LG, Samsung, and Xumo Smart TVs Learn how to activate the Xfinity Stream apps on LG, Samsung, and Xumo Smart TVs. Note: Your Xfinity TV and Internet services must be installed prior to using the Xfinity Stream App on your Smart TV. For information about the Xfinity

This article explains how to set up port forwarding for your home network. You also have the option to enable port triggering on your home network. We offer two ways to set up port forwarding if you rent an Xfinity Gateway: xFi Users (xFi Gateway): Set Up Port Forwarding Using the Xfinity app.Non-xF

If you’re an Xfinity X1 customer, your TV Boxes will automatically restart once per day to ensure that you have all of the latest software. This restart, also known as the Daily Update Time, happens by default between 3:00 a.m. and 4:00 a.m. local time. You can change this window of time to suit you

​***Created by our Community Users***​ ​ ​ ​ ​ ​We see many questions in the forums regarding port forwarding, so I have put together a primer to try to help those who are new to the concept.​ ​ ​ ​WARNING:​​ Port Forwarding exposes devices on your LAN to the Internet. If you DO NOT NEED to port for

As an Xfinity customer, you can give others the ability to access your account and take certain actions. Account owners or primary users can decide who has access to an account and what they can do, including things like paying your bill, adding or canceling Xfinity services and accessing Xfinity ap

Are you an Xfinity Home, Internet, TV, and/or Voice customer and need to change the monthly due date for your bill? You can do so online from your account. Read below to get started. At this time, Xfinity Mobile customers can't change their monthly due date. Eligibility and key reminders To be eligi