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Xfinity Home app for Xfinity Home — Automation (Answered)
***Updated 8/24/2026*** You can use the Xfinity Home app to stay connected and control your Xfinity Home - Automation system. While the look and feel of the app varies depending on whether you have an Apple or Android device, the functions and features are the same. Don't Have Xfinity Home — Automat
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Home Security & Control
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Free Streaming Channels with Xfinity
These new channels include NBC News NOW, Sky News, and 20+ Xumo-branded channels, offering customers a wide variety of news, movies and TV shows spanning genres such as comedy, crime TV, black cinema, lifestyle, reality TV, game shows, kids and more. Comcast plans to bring more free streaming channe
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Channels and Programming
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Am I eligible for Xfinity Mobile? (Answered)
***Updated 6/1/2026*** If you have Xfinity Internet, you can bring your own compatible phone, smartwatch, or tablet to Xfinity Mobile. Based on a credit screening or your payment history as a customer, you may be able bring your own compatible devices to up to 10 total lines and purchase phones, tab
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Xfinity Mobile
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Correcting location data on Xfinity Internet (Answered)
***Updated 5/28/2026*** Websites may use location data (or “geolocation”) to display news, weather, videos, or other content that is only relevant to your region. However, sometimes this location data is configured incorrectly, and will show information for somewhere else. Geolocation service is not
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Internet
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Manage rules in the Xfinity Home App (Answered)
***Updated 8/26/2026*** Manage rules in the Xfinity Home App and use them to help you maximize the value of your Xfinity system. What you'll need Xfinity Home or Xfinity InternetAccess to the Xfinity Home App What's a rule? A rule is a customized command that helps you tailor your Xfinity system by:
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Home Security & Control
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Pay off your Xfinity Mobile past-due balance with a repayment plan (Answered)
***Updated 6/23/2026*** If you have a past due balance, a repayment plan can help. It lets you pay what you owe in smaller payments over time instead of all at once. A repayment plan can make your bill easier to manage and help you keep your Xfinity Mobile service active. Things to know You can spli
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Xfinity Mobile
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How to test Xfinity Home sensors (Answered)
***Updated 8/25/2026*** It's important to regularly test on your Xfinity Home sensors to get the best performance from your system. What you'll need: Xfinity Home Pro Protection or Self Protection Access to your Xfinity Home touchscreen or the Xfinity Home app if you subscribe to Pro ProtectionAcces
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Home Security & Control
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Manual voicemail menu for Xfinity Mobile (Answered)
***Updated 6/1/2026*** Learn about the Xfinity Mobile manual voicemail menu options for your device. Access voicemail There are three ways to access voicemail using your phone's dial pad: Press and hold 1.Dial *86.Dial your phone number. Voicemail main menu KeypressDescription1Listen to messages.2Se
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Xfinity Mobile
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Get Ready for the Big Game: Where to Watch and Stream
What to know for game day As the NFL playoffs have drawn to a close, the matchup for the big game is set, with the Seattle Seahawks taking on the New England Patriots. NBC will broadcast the game live at 6:30PM ET from Levi’s Stadium in Santa Clara, California on Sunday, February 8, 2026. The broadc
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Announcements
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National Football League (NFL) Network Agreement Signed, Content Restored
We signed a new agreement to carry NFL Network programming, including NFL RedZone. At this time, content has been restored, including any related Xfinity Stream and On Demand content. You should be able to access this programming as usual. Thank you for your understanding while negotiations continue
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Channels and Programming
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Equipment Incompatible with Xfinity Voice (Answered)
***Updated 8/31/2026*** Most equipment works fine with Xfinity Voice, but there are a few products that do not. The following equipment is known to have a high probability of errors with Xfinity Voice service: Telephones Bang & Olufsen: BeoCom 1Bang & Olufsen: Beocom 2Bang & Olufsen: BeoCom 4Bang &
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Phone
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How do I add a line to my Xfinity Mobile account? (Answered)
***Updated 6/15/2026*** There's never been a better time to add a line to your Xfinity Mobile account. Learn how to use the Xfinity app or website to add a line to your account below. Notes: For help with adding a new device to an existing line, see How do I add a device to an existing line?For help
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Xfinity Mobile
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ANSWERED: Navigating Xfinity Stream app on your Roku
***Updated 8/13/2026*** Learn how to use the Xfinity Stream app on Roku devices! Navigate the Xfinity Stream app on Roku Main Menu If you have completed activation, you'll see the Main Menu. (See our activation instructions for more information.) Search Search for a movie, TV show or channel collect
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TV
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Xfinity Sports & News TV Now Available
Introducing Sports & News TV: Your Ultimate Source for Sports, News, and More Starting January 22, 2025, Xfinity is launching a brand-new video tier—Sports & News TV—designed to bring you live local channels, popular broadcast networks, top sports programming, and exclusive news coverage. Available
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Channels and Programming
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How do I return or exchange my mobile device and accessories? (Answered)
***Updated 6/23/2026*** You have 14 days from the date your device is delivered or you buy it in-store to return or exchange it. For accessories, you have 30 days from the purchase date. You can’t cancel or change your order once shipping starts.If you refuse delivery, your return or exchange may ta
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Xfinity Mobile
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View and download Xfinity Voice call history (Answered)
***Updated 8/31/2026*** Learn how to manage your Xfinity Voice, including how to view, download, or print your call history using the Xfinity Voice portal. View your call history Sign in to Xfinity Voice using your Xfinity ID and password.Click Call History.The type of call (MISSED, PLACED, ANSWERED
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Phone
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How do I use call forwarding with Xfinity Mobile? (Answered)
***Updated 6/8/2026*** With call forwarding, you can direct your mobile calls to another phone number, like your home or office number. It's included with the Xfinity Mobile plan, whether you have Unlimited or By the Gig data, at no additional cost. Turn on call forwarding There are two styles of ca
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Xfinity Mobile
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Resume service to a suspended Xfinity Mobile line — FAQs (Answered)
***Updated 6/23/2026*** Find answers to FAQs on resuming Xfinity Mobile service to a suspended line. FAQs How do I resume service on a line that was suspended due to a billing issue? If your Xfinity Mobile account was suspended due to an expired payment method or other billing issue, add a new card
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Xfinity Mobile
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FAQs about Xfinity Mobile device credits (Answered)
***Updated 6/1/2026*** Xfinity Mobile device credits lower your monthly device payments. Here's everything you need to know to save on your next device. Which devices qualify for device credits? Devices become eligible for promotions at different times. When you're ready to buy a new device, you can
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Xfinity Mobile
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Xfinity Home alerts (Answered)
***Updated 8/24/2026*** Your Xfinity Home system lets you know if there's a problem with a device connected to your alarm system. You’ll receive Xfinity Home alerts notifying you when a device or connection needs attention. Learn more about managing alert messages and potential resolutions below. Is
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Home Security & Control
