Lately my mb8611 has frequently been dropping connection multiple times throughout the day. Included are event logs and connection logs Event Log Top of Form Event Log Time Priority Description 15:28:24 Sat Nov 4 2023 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New P

Hello, I have a setup with a Motorola MB8611 and Mikrotik router. I'm configured for both IPv4 and IPv6. I request a /60 prefix, and assign a /64 to my local LAN. This has been working for a long time. As of this morning, my router is getting a valid /128 IPv6 address, and I'm also getting the corre

I have a Motorola MB8611 modem(customer purchased) that keeps rebooting. See lots of posts on this same issue. Current firmware is 8611-19.2.18. Questions: 1) What version should it have? 2) Does Comcast update/push updates to customer owned modems? Any insights appreciated...

I recently upgraded to the gigabit plan and replaced my old MB7621 modem and AC1200 router with the MB8611 and AC4000. Even before that, we had a lot of multi-day outages over this summer. Now, it seems to cut out for 10 minutes every few hours or so. It can be when I'm streaming or when I am just s

I do not use the Xfinity modem or gateway. We have always purchased our own equipment. About 6 months ago, I upgraded our equipment to a Motorola MB8611 modem and and a TP Link AX6600 router. Xfinity has been "upgrading" in our area which included NUMEROUS outages. No big deal as the system needs th

For the last month or so my 21-month old MB8611 has been "going down" or restarting 3-6 times per day and I lose connection for about 5 minutes, it's very frustrating. Prior to this, I had reliable service here for at least 15 years. In digging deeper today, I found another post here titled, "MB8611

I've been having connection issues with this modem for months now but the techs on the phone tell me everything is normal. I pay for 1.2gbps internet but when I connect to my router I'm currently only getting 400mbps and when I connect directly to the modem I barely get 900 on a computer with a 2.5g

Since starting Internet service last month my cable modem resets multiple times a day. I've tried 2 different modems (Motorola MB8611 and now an Arris S33) with the same issue happening multiple times a day. Given I work exclusively from home I cannot have this be an everyday thing, multiple times a

Starting a few days ago, my Motorola MB8611 cable modem seems to have intermittent issues with its connection to Comcast. Usually it lasts a few minutes, and might happen daily few times, but it's pretty bad today, and it's repeatedly happening today. The log lines below from the cable modem appear

The modem cannot keep a connection for more than 24 hours. These are my levels. Thank you.

For the past 3 to 4 months, I'm experience at least 3+ internet connection drops a day. My original thought was that my Orbi modem/router was at end of life as it was going on six years old. I purchased an Arris SBG8300 modem/router and still experienced the issue. Next, I replaced the coax cable fr

So a few months ago I had a Motorola MB8611, it died in a storm. Previously I was getting about 35mbps upload. I read that I could get the new speeds if I rented equipment from Xfinity. Long story short after renting a modem for $15/month I could never get more than 100'ish mbps. Tech even came out

After purchasing it a month ago, my brand new Motorola MB8611 modem has been disconnecting randomly for about a week. It's often enough to be a big problem and I've been getting by off WiFi from my phone data. When I notice the internet go out, I check the modem and invariably all indicators -- Down