Skip to main content

  • Home

  • Getting Started

    • Offers

F
Flyinace2000
20th Anniversary celebration
1st Topic
1st Reply

Visitor

 • 

23 Messages

Monday, September 11th, 2023 11:41 PM

Closed

Account says 1200/200 getting 100 upload

So a few months ago I had a Motorola MB8611, it died in a storm. Previously I was getting about 35mbps upload. I read that I could get the new speeds if I rented equipment from Xfinity.  Long story short after renting a modem for $15/month I could never get more than 100'ish mbps.  Tech even came out and confirmed the wiring was fine and he could get 200mbps on his equipment.  

Fast forward to today I was revisiting this issue with the tech support on Reddit.  They confirmed that in order to get 200 I would need xFI complete for an aditional $5/month.  

They also said that if I go back to a customer owned modem (Arris S33) I would get 100 mbps.  

The S33 is on sale for $160 at MicroCenter so the ROI would be about 10 months.  I just don't want to find out I'm back to 35mbps.

I'm located in Baltimore, MD.

Question

 • 

Updated 

1 year ago

1.3K

1

0

Was this helpful?

XfinityJoshuaG

Official Employee

 • 

331 Messages

1 year ago

@Flyinace2000 Sorry to hear that the modem died, that's never fun. The good news is that Xfi is no longer required for next-gen speeds (the 200Mbps upload). We do however require leased equipment for those speeds with the sole exception of the Hitron CODA DOCSIS 3.1, no other customer-owned modem would qualify for next-generation speeds. That being said based on your market it looks like you should be able to get the 100Mbps upload speed if your specific local area is upgraded.

If you'd like us to look at the account and give proper expectations based on your package and node we'd just need a direct message with your full name and address to begin.


Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

5

0

Flyinace2000

Visitor

 • 

23 Messages

@XfinityJoshuaG​ Message sent!  Right now I'm renting a modem XB8 but for some reason only getting 100mbps.  So if that can't be fixed to get 200mbps (without doing xFI complete), than I might as well buy a modem and  save the $15/month.

1 year ago

0

GryphonUSA

1 Message

@XfinityJoshuaG​ I don't see a Direct Message icon in the upper right corner.  I have 1200 service with a rented XB8 included free with my current package.  I am currently only seeing 35mbps as my upload speed and would like to know how I can get mine updated for 200mpbs?  I spoke with someone in customer service yesterday and was told I needed to add the Storm Ready service to have this available.  I signed up for Storm Ready yesterday as I often do lose connection periodically each day and work from home.  I am still seeing 35mpbs on my account and have unplugged and cycled my modem 3 times now with no luck seeing the 200mbps.  Any assistance is appreciated.

1 year ago

0

XfinityMichaelC

Official Employee

 • 

4.1K Messages

Hello, @GryphonUSA! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with not getting the 200 Mbps upload speeds. We can certainly have a look into this. The reason you are not seeing the Direct Message icon is that you needed to make your first post, which you have now done. Also, keep in mind that sending a DM to us before being asked to is a violation of the forum's guidelines as well. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_cf0821

Visitor

 • 

8 Messages

Wait... Why would the MB8611 not support 200mb upload. It's rated for 1gbps upload by DOCSIS Standards. 

Sounds like Xfinity is intentionally locking users out. I purchased this modem specifically because it could handle higher speeds. You are saying that Xfinity doesn't actually follow Standards. 

1 year ago

0

jweaver0312

Expert

 • 

2.1K Messages

@user_cf0821​ Please create your own thread, closing dead thread.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

forum icon

New to the Community?

Start Here