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Xfinity Mobile benefits for Mexico and Canada (Answered)
***Updated 6/1/2026*** Xfinity Mobile’s latest price plan includes unlimited calls and texts to Mexico and Canada, and unlimited data when traveling to those countries when you have a Mobile Plus or Mobile Select plan. Mobile price plans for Mexico and Canada View the chart below for more details: D
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Xfinity Mobile
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Call types that can be blocked with Xfinity Voice (Answered)
***Updated 8/31/2026*** As an Xfinity Voice customer, you have several call blocking options available to you. You can choose the types of calls that come into your home and restrict others from being made. This will prevent you from getting unwanted calls and unwanted charges on your bill. Blocking
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Phone
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Summer of Free presented by Xfinity Rewards
Starting June 28th, Summer of Free presented by Xfinity Rewards, is your chance to enjoy tons of the best shows, movies, fitness programs and more, all for no extra cost. Select programming from premium networks and subscription platforms are part of Summer of Free, including programming from EPIX,
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Channels and Programming
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Xfinity Forum Badges
The Xfinity Forum has some features that make participating in the forum that much more fun. One of these features is our badges. Badges provide our users acknowledgement for the positive actions they perform in the Xfinity Forum. Below are the different badges that are currently earnable and the ac
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Getting Started
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ANSWERED: How to restart your Xfinity Gateway
Restart your Xfinity Gateway with the Xfinity app If you rent a gateway, you can use the Xfinity app to restart the gateway. You will need to sign in using your Xfinity ID and password. You can or if you’re on a computer by scanning the below QR code with a mobile device. Many common WiFi connectivi
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Internet
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Comcast Previews New Multiview Experience on Xfinity X1
Comcast Previews New Multiview Experience on Xfinity X1, Brings Live Football and Baseball Together on the Same Screen Xfinity has launched an early preview of a new multiview experience on X1, offering sports fans a new way to watch all the excitement of October’s biggest professional sports, footb
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X1
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ANSWERED: Troubleshooting TV No Picture, Black or Blue Screen
***Updated 7/13/2026*** Learn how to fix issues when your TV isn’t showing a picture, shows a blue or black screen, or has a “no signal” message. Troubleshooting steps Make sure the TV and your TV Box are plugged into working power outlets.Hand-tighten all cable connections so they aren’t loose.If y
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TV
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Energy usage of your internet equipment (Answered)
***Updated 5/28/2026*** The chart below provides information about the energy efficiency of Small Network Equipment (SNE) models, such as internet modems and routers, that have been purchased or sold through to customers by Comcast since January 1, 2015 for use with its residential broadband interne
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Internet
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Preparing for winter storms in the Northeast
We’re prepared for snow, wind and other wintry conditions this week in New England. From our technology to our people, here’s how we get ready for winter storms – and how you can ensure your home and business are ready too. Our Network and People Are Prepared 24×7 We have built proac
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Customer Service
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Delete rules in the Xfinity Home app (Answered)
***Updated 8/25/2026*** Learn how to use the Xfinity Home app to delete rules in your Xfinity system. Not sure how rules can work for you? Learn more about rules: what they are, what they can do for you, examples and more! What you'll need Xfinity Home or Xfinity InternetAccess to the Xfinity Home a
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Home Security & Control
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How to bring your own device (BYOD) to Xfinity Mobile (Answered)
***Updated 6/2/2026*** BYOD means you can use a device you already own with Xfinity Mobile. Instead of buying a new device, you just bring the one you have and update your network to Xfinity Mobile. It’s a simple way to save money and keep using the device you’re comfortable with! Keeping your phone
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Xfinity Mobile
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Troubleshoot scenes in the Xfinity Home app (Answered)
***Updated 8/25/2026*** Learn what to do when you have a problem with your scenes in the Xfinity Home app. What you'll need: Xfinity Home or Xfinity InternetAccess to the Xfinity Home app I can't create scenes Verify that your mobile device is running the minimum operating system (or higher) necessa
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Home Security & Control
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Slow computer troubleshooting (Answered)
Is your computer not performing like it used to? As you continue to use your computer or laptop, you might notice its speed begin to decrease over time. A sudden or noticeable drop in your computer's speed might be a sign of a problem that is fixable. Find out how to get your speed back to normal wi
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Internet
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How to Watch March Madness® From the First Four® to the Final Four®
Entertainment The 2026 NCAA® March Madness® tournament is here and Xfinity has your ticket to watch all the action of the NCAA men’s and women’s championships. With Xfinity TV, you can watch every game and access exclusive features and content that enhance your viewing experience and ensure you won’
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Announcements
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What's Xfinity Home?
Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by WiFi from Xfinity. What you'll get Xfinity Home comes with different options depending on your service tier and equipment package. Equipment choices c
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Announcements
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How to Watch NBA Games in 2026-27
Entertainment The NBA is back for the 2026-27 season. With games airing across national TV networks, streaming services, and regional sports networks, knowing where to find the game you want to watch isn’t always straightforward. From games airing on broadcast TV networks to games exclusive to strea
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Channels and Programming
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How do I trade in my old device with Xfinity Mobile? (Answered)
***Updated 6/15/2026*** When you buy a new device from Xfinity Mobile, you can decide what to do with your old one. If your old device qualifies, you have two choices: Trade it in for a one-time credit on your bill.Get monthly credits for the term of your device payment plan (DPP) with a special off
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Xfinity Mobile
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How to bring your own device (BYOD) to NOW Mobile (Answered)
***Updated 6/23/2026*** BYOD and update your network to NOW Mobile. Keeping your phone number You can keep your current phone number when joining Xfinity Mobile. Xfinity accepts phone numbers from all service providers. You just need some account details from your previous service provider. Go to Ca
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Xfinity Mobile
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NOW Mobile overview (Answered)
***Updated 6/23/2026*** With NOW Mobile, you get incredible value on unlimited data, with no credit check, no term contract, and plan taxes and fees included. NOW Mobile includes: Unlimited data at $25 per line of service (taxes and fees included).No credit checks, just pay in advance and use in min
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Xfinity Mobile
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More Sports in More Ways with Xfinity Multiview
Just in time for the men’s and women’s NCAA® basketball tournament, Xfinity Multiview is available on more Xfinity X1 devices, giving customers a new way to experience all the excitement of March hoops. With Multiview, X1 customers can watch up to four live games at once, all on the same screen. Whe
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