To learn about what we’re doing to mitigate the issue and protect our customers, click here.

Find out whether your home network is ready for the web’s new IP. IPv6 IPv6 is supposed to replace the old version, IPv4. Unlike IPv4, IPv6 provides a pool of nearly unlimited IP addresses. Other benefits include more efficient routing and stateless address auto-configuration. The transition to IPv6

Learn how to keep your existing phone number when you switch to Xfinity Voice services using number porting. What is local number portability? Local number portability (LNP) is a government mandate that requires voice service providers to allow customers with eligible phone numbers to retain their p

In April 2020, we began upgrading the Internet Protocol Multimedia Subsystem (IMS) infrastructure for our Xfinity Voice technology to improve network redundancy for our residential Voice customers. As a result, you may experience minor changes to your Voice service starting in May 2020.The following

BYOD and update your network to Xfinity Mobile. Bringing your phone number with you? If you want to keep your current phone number, you can do so when joining Xfinity Mobile. We accept phone numbers from all carriers. You’ll just need some account details from your previous carrier, including: Your

You may be eligible to buy phones, tablets, and smartwatches on DPPs with Xfinity Mobile, based on your credit screening or your payment history as an Xfinity customer. If you qualify, you’ll have a certain number of eligible lines with a total DPP dollar limit. E.g., you may be eligible for five DP

We are excited to announce the launch of three new Xfinity Mobile boards in our Xfinity Community Forum, so you can easily find questions and comments on these topics: Network – The mobile networkPlan – Xfinity Mobile plansDevices – Device compatibility with Xfinity MobileAs always, if you have any

Restart your Xfinity Gateway with the Xfinity app If you rent a gateway, you can use the Xfinity app to restart the gateway. You will need to sign in using your Xfinity ID and password. You can or if you’re on a computer by scanning the below QR code with a mobile device. Many common WiFi connectivi

To further simplify your mobile app experience, we’re retiring the Xfinity WiFi Hotspots app, which will no longer work starting January 29, 2024. You can now view a map of all available Xfinity WiFi hotspots and securely auto-connect to them using the Xfinity app. To auto-connect to secure WiFi hot

You may have noticed that this morning, on May 20th, 2022, we relaunched the Xfinity Forum. In addition to an updated design, this update should simplify the site and make it easier to find the things you are most interested in discussing. Most notably, you will find new spaces for our Xfinity Mobil

The Xfinity Forum has some features that make participating in the forum that much more fun. One of these features is our badges. Badges provide our users acknowledgement for the positive actions they perform in the Xfinity Forum. Below are the different badges that are currently earnable and the ac

This article provides information on your voicemail inbox capacity for Xfinity Voice and ways you can make sure you stay under your maximum limit. Voicemail capacity Your Xfinity Voice voicemail inbox can store 10MB of audio, which is equal to approximately 85 minutes of voicemails. Once this limit

Find answers to your questions about Xfinity Mobile. FAQs What is Xfinity Mobile? Exclusively for Xfinity Internet customers, Xfinity Mobile connects you to the most reliable 5G network nationwide. Get ultra-fast WiFi speeds at home and on the go with WiFi PowerBoost, only from Xfinity Mobile. With

Xfinity Storm-Ready WiFi includes a Storm-Ready device and Battery Backup to help keep your home online for up to four hours through network and power outages with cellular data at no additional charge. During an outage, the Storm-Ready device automatically switches from broadband to cellular 4G LTE

With your Xfinity account, you can manage your payments, customize your WiFi network name and password, troubleshoot your devices and get personalized help whenever you need it. To sign in, use your Xfinity ID (email, mobile, username) on the Xfinity app or in your account. You can also say “my acco

You’ve Never Seen MLS Like This On January 29th, Comcast and Apple unveiled a new integrated viewing experience for MLS Season Pass just in time for the start of the 2025 season. Full Press Release New for the 2025 season, MLS Season Pass will be available directly to Xfinity customers on X1 and the

Learn how Xfinity Home uses zones in coordination with armed modes and zone configurations to determine how your security system responds when a sensor or detector is triggered. What is a zone? A zone is an area covered by an individual sensor or detector and given a descriptive name by the technici

Old devices are valuable, too! When you buy a new device from Xfinity Mobile, you have options on what to do with your old device. If your old device qualifies, you can: Trade it in and get a one-time fair-value bill credit based on its value orYou may qualify for a limited time trade-in offer, whic

Starting today, Comcast is offering NOW TV a new streaming offering that includes 40+ live channels from A+E Networks, AMC, Hallmark and Warner Bros. Discovery, plus 20+ integrated FAST channels from NBC, Sky and Xumo Play, and a subscription to Peacock Premium at no additional cost. Watch NOW TV at

Activating your device is easy, but sometimes there can be issues. We'll help you get it working. Having trouble setting up your mobile device? Here are a few things to check: Select Set Up Over WiFi when activating your device.Confirm that "Xfinity Mobile" appears at the top left of the home screen