***Created by our Community Experts*** If you are eligible for a rewards card, check the status here: https://xfinityincentivetracker.com/   Use your account number, it will show a time line that tells you how close you are to receiving your rebate.   If for some reason t

Changing Ownership of a Comcast Account We know there are times when you may need to change the ownership of a Comcast account. For example, you may need to handle the account of a friend deployed in the military, or you may experience a death in the family or another life-changing event. We a

​​​ Xfinity Stream portal minimum system requirements Learn the minimum requirements for the computer hardware, OS, and web browser you'll need to use the Xfinity Stream portal successfully. Windows PC requirements If you access the Xfinity Stream portal on a Windows PC, your PC must meet th

Learn how to resolve a frozen screen issue when using an Xfinity Home touchscreen. What you'll need Xfinity Home The Home Station or touchscreen with a frozen screen Phillips-head screwdriver Reset Xfinity Home Station Carefully place the Xfinity Home Station face down and remove the stand

Question I am not happy about the daily update time for my X1 box; how can I change it?     Answer   If you’re an Xfinity X1 customer, your TV Boxes will automatically restart once per day to ensure that you have all of the latest software. This restart, also known as D

The Xfinity Home Certificate of Alarm System is proof of home security ownership and activation that you can provide to your insurance company. We provide the certificate when your Xfinity Home system is installed, but you can download or print a copy anytime. What You'll Need Xfinity Home Access

​ Xfinity Mobile offers the most affordable 5G unlimited data plan with unlimited pricing. Customers only pay for the cellular data they need – By the Gig or unlimited and they can mix and match data options and switch them anytime. No line access fees, nationwide unlimited talk and text inclu

​Using the Self-Service feature on non-Xfinity X1 TV Boxes, you can find easy-to-use instructions on how to program an Xfinity remote to devices like TV Boxes, DVD players or audio equipment.. Access the self-help screen To access the Self Help screen: Press the Menu button on your remote control

We're committed to delivering the entertainment and services you rely on today and the new experiences you'll love down the road.From time to time, we may adjust service prices and fees. These increases help us consistently improve our network, products and services, as well as cover the rising cost

​ ​ ​Question​ ​ ​ ​ O​​ur voicemail indicator on our home phone is perpetually on even with no messages. Needs to be reset or resolved please​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ ​***Created by our Community***​ ​ ​ ​ ​ ​ ​ ​1. Go Here:  ​​https://connect.xfinity.com/voice/settings/voicemai

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​EXPORT​​ ​​Identity Safe Data​ ​ ​ ​ ​ ​If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already log

​​ Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We designed this feature for you and this service is completely separate from your secure, private home WiFi network and allows gu

​Many factors can impact WiFi connectivity in your home. For improved WiFi performance, try the following strategies. Run a Full Network Test If you have an xFi Gateway, you can use the Xfinity app to run a full network test to detect and troubleshoot connectivity issues. The full network test ch

Two of ESPN’s streaming networks are available on Xfinity X1 and Flex! ESPN3 and SEC+ let you stream more than 5,000 sporting events annually, including more than 150 NCAA college football games, international soccer matches, Grand Slam tennis, NCAA basketball and more. Xfinity X1 TV Boxes a

If you use a third-party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection, you're now required to use a secure mail server. You can no longer utilize POP Port 110. This will help you better protect your email and Xfinity credentials from being compromised.While POP

Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by WiFi from Xfinity. Named the Best Professionally Installed Pro Protection System by CNET. "A robust, well-thought-out system that plays nicely

***Created by our Community***       I have had the RNG 150N cable box and the Xfinity XR2 remote. For only a short period of time, and I thought the box had a mind of its own, as several times, it had changed to Espanol, with the Video Descriptive Service mode being activated,

Question How do I change my Comcast billing date?     Answer     How to move your bill's monthly due date Are you an Xfinity Home, Xfinity Internet, Xfinity TV, and/or Xfinity Voice customer and need to change the monthly due date for your bill? You can do so online from y

What to do if you can't receive calls with your Xfinity Voice service Here are a few solutions to try when it appears your phone service isn’t working. Troubleshooting tips If you're having trouble receiving phone calls with your Xfinity Voice service, try whichever of the following st

Regional Sports Network Fee The Regional Sports Network Fee is an itemized charge that you'll see on your bill. This charge is not a government-mandated fee and will increase from time to time. It's based on our costs of providing the regional sports networks that we carry on our cable systems in e