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Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
Moving to address with no service
I am moving to a house that does not have Comcast service and need to cancel my account.
Hi there! We are sorry you have been unable to reach chat. Can you tell us more about the issues or concerns you have?
Why aren't there any chat agents available?
I would like to more closely review your account and the account notations, Rbaroska. So that I can access your account, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon
Wrongful Early Termination Fee
Up until recently, I had internet and TV services with Comcast. My account was always paid in full. Due to unforseen circumstances relating to covid, my family is now in the process of relocating. I contacted Comcast by phone to advise of the move and requested that my services be trans
Hi user_0fbc91. Thank you for visiting and posting on our Forum. I can assist with reviewing your account and submitting a ticket to the drop bury team who can review this concern, and provide an update. So that we can help. So we can help you, pleas
50 foot trench in my front yard
A company named CCG came and trenched a new line for Xfinity. They replaced the soil fairly well and said they would be back to seed the lawn. I have not seen them for weeks, so I am wondering if they are going to come back.
Apologies you're experiencing this issue with trying to use our Peer 2 Peer chat. Are you able to clear your browser history / Cache and Cookies, or try a different web browser?
Attempting to add Unlimited data to my service plan, keep getting a "Product is temporarily unavailable for purchase" message.
I have been attempting to add unlimited data to my current plan for the last few months. Every time I get an "We're sorry but this product is temporarily unavailable" message. I would appreciate it if someone could let me know what is going on with the $30 a month unlimited data plan, or at least an
Hi user_0c59ec. We post all of the details about our wonderful Xfinity Flex product offering on our website here: https://www.xfinity.com/learn/flex On that website we post the following: "Not available to current Xfinity TV customers. Requires po
2nd Xfinity Flex Box - Public Relations Disaster
I have just seen my bill for this month and I am so annoyed at Xfinity for the underhanded way they added an extra $5 onto my monthly bill for a 2nd Flex Box I never asked for in the first place. How do I get this money refunded and to where should I send the 2nd flex box that is sitting here gat
Hello user_8b940d. Thank you for creating a post on our Forum. I can assist with troubleshooting your HBOMAX access issue. Are you receiving an error message or error code? What happens when you cannot log in? With a little more information, we can h
[Edited: "Personal Information"]
I am not able to access HBO Max Why ?
Hello murfjs64. We appreciate you visiting and posting on our Forums.I can assist with getting a ticket submitted to the local field office team, who can schedule a visit to get this line repaired / replaced. To get started, please send us a peer to
Do I need a replacement line?
Noticed over the weekend that the incoming line to my home appears to be split. (photo attached). Can I use this forum to schedule a tech to replace the line? Some information. This is a overhead line - burying is NOT an option As of this post, I have not noticed any (extreme) outages. (but I ha
Hi user_a4dfc4. Thank you for creating a post on our Forum. Have you yet verified these emails are actually being sent from your mailbox, in other words are these emails in your sent folder?
Spam sent emails to other peoples emails
Why would my email be sending out to other people asking if they have a Amazon account?
I certainly understand. We certainly apologize for the frustration caused, while you try and get this resolved. Myself, and our corporate Digital Care Team are here 24/7 to assist you anytime. We'll standby, and if you need, feel free to send us the
overhead line needs moved
How can I get an overhead line moved? We are building a new home and there is a new power pole by the road. They can not take the old one out until your lines are relocated (Only about 10 Ft away!) and I have had no luck getting a line tech out to do this after sending multiple requests over the las
Hi user_b50dea. We appreciate you visiting and posting on our Forums. I can assist with reviewing your account's billing and work on addressing your billing concerns. So we can help you, please send us a peer to peer chat message with your full name
English Speaking Assistance
Is there a way to spe3ak to someone in the United States regarding billing? Every time I call, I get someone in another country with very limited English skills. I am hearing impaired and I have a very hard time understanding these people. Thank you
Hello NOTATALLPLEASED. For further assistance with your EBB application, and to speak with the team of representatives who can assist with reviewing your application, please call 1-855-846-8376.
ebb approved by national verifier but denied by xfinity
got the following email response from xfinity after applying for ebb benefit Important information about your EBB application Thank you for applying for the temporary Federal Emergency Broadband Benefit program through Xfinity. Unfortunately, we could not complete
Hi intaglio6. Thank you for creating a post on our Forum. I can assist with reviewing your account and the available offers. So we can help you, please send us a peer to peer chat message with your full name and service address to Xfinity Support. To
Looking to change plan but not working online.
Looking to change my plan or get a new promotion but online option just keeps telling me sorry and to contact Xfinity. Can someone help me? Thanks
Hello all, Thanks for posting on the Xfinity Forum. Please visit our website for EBB: https://www.xfinity.com/learn/internet-service/ebbIf you've already confirmed eligibility, proceed to the application step 3. Thank you for your patience while our
Emergency broadband signup
Hi, I went to getemergencybroadband.org and have qualified for the service. Now when I go to the Comcast website, it still says ‘Coming Soon: Emergency Broadband Benefit’ and tells me to return on 5/12. It is 5/12! Is there another way to sign up, or is the application just delayed? Than
Hello Whoareyou1999. Thank you for visiting and posting on our Forum. I can help with reviewing your account and the current / prior equipment charges. So we can help you, please send us a direct chat message with your full name and service address t
Customer owned equipment credit
I have Xfinity service via a contract between condo association and Comcast. I also have a TIVO, for which I had been receiving a customer owned equipment credit. The credit has stopped being applied to my account. I would like to get this corrected, but so far all attempts have failed. Been going
Hello user_ed2f9e. We appreciate you visiting and posting on our Forums. I can assist with reviewing your account and the charges you were billed. So we can help you, please send us a direct chat message with your full name and service address to Xfi
Billed after cancellation
I cancelled my Comcast service and was just billed after being told I would be refunded for the extra I had paid. Not sure what’s happening but I can’t afford random $80 charges out of nowhere.
Hi merrellsj. Apologies for this recent experience. In most circumstances, shipping the equipment to you should be no problem. If you're still interested, I can help review your account and the available offers, to see if I can help get this order pl
Poor Customer Service
I just wanted to express my feelings towards Customer Service and the Self-Service website. Yesterday I decided to add regular TV back to my account and I completed an order online and everything looked good including the shipping of two boxes to my home. Later that evening I got a call that I need
That's great advice, and thank you @EG. Hello BobC_NJ. Apologies you're experiencing issues with your service. Were you able to try the troubleshooting methods mentioned, by EG?
Ongoing intermittent connection issues
So far: The comcast installed and un-needed amp has been removed The comcast installed splitter has been replaced with a thru-coupler The modem has been replaced with a CM1000v2 The router has been replaced And my upsteam connection still randomly turns into garbage 2021-
@user_299d4cThe Broadcast TV Fee is an itemized charge that recovers a portion of the costs of re-transmitting broadcast television signals. Broadcast stations have the right to charge for their signals, and cable providers like Comcast end up paying
Broadcast TV Fee $ 19.45 and Regional Sport Fee $ 10.75.
I am contacting in reference to 2 fees that I am charged: Broadcast TV Fee $ 19.45 and Regional Sport Fee $ 10.75. Why am I charged these fees?? I am hearing impaired and DO NOT watch any sport. And, why am I charged Broadcast TV Fee? NO OTHER PROVIDER CHARGES SUCH FEES! This is a serios issue. I
Hi user_299d4c. We appreciate you visiting and posting on our Forums. I can help review your account an the length of your promotion terms. To get started, please send us a peer to peer chat message with your full name and service address to Xfinity
I have a 2 year contract that appears to be morphing into a 3 year deal? Why is that?