Official

Accepted

Unanswered

Advanced Filters

Search Results (355.6K)

Relevance
Selected Relevance

Closed

Xfinity Free TV Week 2021

Starting Tuesday, November 23 through Monday, November 29, Xfinity customers will have access to a huge selection of premium content at no additional cost across X1, Flex, and Stream as part of Free TV Week. During Free TV Week, content from premium networks such as HBO Max, STARZ, and EPIX as well

Articles

15.5K

28

Closed

Pinned

UPDATED: Free This Week - June 30th to July 6th

​​​​​​​​​​Finding what to watch just got freer with Xfinity’s “Free this Week” experience — another way Xfinity gives our customers more to love in entertainment.​​​​​​​​​​ ​​​​​​​​​​ ​​​​​​​​​​ ​​​​​​​​​​Check back every Monday this year to explore highlighted movies, shows, and apps, on us. Just s

Articles

15.8K

15

Closed

ANSWERED: What is Advanced Security on the Go?

Advanced Security on the go: Is available to xFi Complete customers through the Xfinity app.Provides safe browsing and data protection to your mobile device whenever you’re connected to an unsecured WiFi network away from home. See below for step-by-step instructions on how to enable this feature an

Articles

4.7K

0

Closed

Pinned

What to Know About the New 5 Year Price Guarantee

Internet From staying connected to friends and family, to working remotely or adding smart devices throughout your home—a reliable, high-speed internet connection is fundamental to modern living. But as the need for robust internet continues to grow, so too can concerns about household expenses. We’

Articles

560

0

0

Closed

Correcting location data on Xfinity Internet (Answered)

Websites may use location data (or “geolocation”) to display news, weather, videos, or other content that is only relevant to your region. However, sometimes this location data is configured incorrectly, and will show information for somewhere else. Geolocation service is not provided, overseen, or

Articles

10

0

0

Closed

2022 Olympic Winter Games

Comcast is proud to bring you all the excitement and inspiration of the Winter Games through a new, simplified viewing experience available across our entertainment platforms. Available on Xfinity X1, Xfinity Flex, and XClass TV, the experience will feature a comprehensive Olympics hub making it eas

Articles

5.3K

18

0

Closed

Pinned

Xfinity Password Guidance for Account and Information Security

As part of our commitment to our customers, we may at times require you to update your password for account protection. When resetting your password, be mindful of the following: The Primary account holder can request a mobile number or non-Comcast email address be added to the account for password

Articles

6K

12

Closed

Pinned

Xfinity TV Remote app retired

The Xfinity TV Remote app was retired on Tuesday, February 11. 2025. It has been removed from the Apple Store and Google Play, as well as from Xfinity.com. Customers attempting to use the app may encounter errors and, eventually, won’t be able to use it. We have several alternatives to help ensure y

Articles

1.2K

0

0

Closed

ANSWERED: Thermostat Scheduling Available in the Xfinity Home App

Manage Thermostat Schedules from the Xfinity Home App Learn how to use the Xfinity Home app to add, change or disable the Thermostat schedules that automatically keep your home temperature just where you want it. Have a Carrier Cor, ecobee or Nest Thermostat? Xfinity Home Thermostat schedules don't

Articles

3.1K

0

0

0

Closed

ANSWERED: How to Export/Import NSS Identity Safe Data

​***Created by our ​​ Community Experts​​***​ ​ ​​ ​ ​ ​​ ​ ​ ​​EXPORT​​ ​​Identity Safe Data​ ​ ​ ​ ​​If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already logged-in)​​ ​​You will

Articles

3.1K

0

0

0

Closed

ANSWERED: How to lower your Comcast bill?

Question Can you please help me lower my bill? I am a current customer and there does not appear to be any "deals" available for current customers. Answer ***Created by our Community Users*** Regarding promotional discounted offers, Comcast offers what they call "Promo Pricing" for the first 6 month

Articles

16.6K

0

0

0

Closed

ANSWERED: How to Prevent an Xfinity Home False Alarm

Learn how to prevent false alarms in your Xfinity Home system. False alarms can pull first responders away from real emergencies, cost you monetarily through fines from local authorities and create a public nuisance. Keep these tips handy to prevent false alarms in your Xfinity Home system. Tips to

Articles

2.9K

0

0

0

Closed

ANSWERED: Troubleshooting Gigabit Internet Speeds

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​1) Directly connect to your modem via ethernet. ​ ​Restart your modem everytime you plug in a new device.​​It's a good time to replace your Ethernet cables; Cat6 preferred.​​If your speeds are good, concentrate on router/networking issues.​​If t

Articles

62.2K

0

0

0

Closed

ANSWERED: How to clear your Internet browser history?

​ ​​Question:​ ​ ​​How to clear your Internet browser history?​ ​ ​​ ​​ ​ ​ ​​ ​ ​ ​​ ​​Solution:​ ​ ​ ​ ​​***Created by our ​​ Community Experts​​***​ ​ ​​ ​ ​ ​​ ​ ​ ​​Firefox:​ ​ ​​ ​​Click ‘History’ from browser menu​​ ​​Click ‘Clear Recent History’​​ ​​Set ‘Time range to clear’ as `Everything`​

Articles

11.8K

0

0

0

Closed

ANSWERED: How to change the Daily Update Time on your Xfinity X1 box

If you’re an Xfinity X1 customer, your TV Boxes will automatically restart once per day to ensure that you have all of the latest software. This restart, also known as the Daily Update Time, happens by default between 3:00 a.m. and 4:00 a.m. local time. You can change this window of time to suit you

Articles

5.3K

0

0

0

Closed

ANSWERED: How to fix Cannot Log Into Xfinity Mobile--Primary User Issue?

***Created by our Community Users*** Issue: Cannot Log Into Xfinity Mobile--Primary User Issue I recently signed up for Xfinity Mobile after already being an Comcast TV and Internet customer. I have not been able to log into my Mobile account since even before signing up (had to sign up over the pho

Articles

15.5K

0

0

0

Closed

ANSWERED: How to use Xfinity X1

Xfinity X1 is simply extraordinary! What is X1? X1 delivers the simplest, fastest, and most complete way to access all your entertainment on all your screens. Not a customer yet? Order Xfinity X1 and watch more of what you love in one place! With X1, you experience TV and internet together like neve

Articles

4.9K

0

0

0

Closed

ANSWERED: How to Program Your Remote for Your Xfinity Non-X1 TV Box

Using the Self-Service feature on non-Xfinity X1 TV Boxes, you can find easy-to-use instructions on how to program an Xfinity remote to devices like TV Boxes, DVD players or audio equipment.Access the self-help screen To access the Self Help screen: Press the Menu button on your remote control.Use t

Articles

26.7K

0

0

0

Closed

ANSWERED: How to change your Comcast billing date

Are you an Xfinity Home, Internet, TV, and/or Voice customer and need to change the monthly due date for your bill? You can do so online from your account. Read below to get started. At this time, Xfinity Mobile customers can't change their monthly due date. Eligibility and key reminders To be eligi

Articles

12.5K

0

0

0

Closed

ANSWERED: How to pair an Xfinity Camera from the Touchscreen

Learn how to use your Xfinity Home touchscreen to pair a camera in your Xfinity Home system. What you'll need Xfinity HomeThe complete kit for the camera you want to installAccess to your security router or gateway deviceAccess to your touchscreenYour Master Keypad Code Difficulty Medium Pair a came

Articles

15.2K

0

0

0

forum icon

New to the Community?

Start Here