Xfinity Community Forum

I have ESET Smart Security and I'm having the same issue. It's very disconcerting.

user_x3d7z3

commented

15 days ago

to the conversation:

1

JS/Packed.Agent.W

I continue to get a popup from my Eset NOD32 antivirus when I try to sign in to my Xfinity ISP account. Eset NOD32 Antivirus popup reads Suspicious application removed (JS/Packed.Agent.W) was found when Microsoft Edge tried to access the website (assets.xfinity.com). Access was blocked. Is this a pr

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U

It's very unsettling that JS/Packed.Agent.W tries to access my computer and ESET has to stop it..

user_x3d7z3

replied

15 days ago

to the conversation:

0

JS/Packed.Agent.W

I continue to get a popup from my Eset NOD32 antivirus when I try to sign in to my Xfinity ISP account. Eset NOD32 Antivirus popup reads Suspicious application removed (JS/Packed.Agent.W) was found when Microsoft Edge tried to access the website (assets.xfinity.com). Access was blocked. Is this a pr

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U

JS/Packed.Agent.W virus detected when I access Xfinity pages

My antivirus software (ESET Smart Security) detects the JS/Packed.Agent.W virus attempting to access my computer every time I log into Xfinity or click on any link on the Xfinity website. ESET breaks the connection, but this is a very concerning, new development. Are you aware of this? What's going

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Customer Service

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Hi there, @NoVolGator I definitely understand your concerns. This appears to be a false positive detection by ESET, rather than a sign that your account is compromised. Multiple users have recently reported the same JS/Packed.Agent.W a

XfinityRichard

commented

28 days ago

to the conversation:

1

JS/Packed.Agent.W

I continue to get a popup from my Eset NOD32 antivirus when I try to sign in to my Xfinity ISP account. Eset NOD32 Antivirus popup reads Suspicious application removed (JS/Packed.Agent.W) was found when Microsoft Edge tried to access the website (assets.xfinity.com). Access was blocked. Is this a pr

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U

Hi there. I work for an MSP that uses ESET. The alert for JS/Packed.Agent.W usually refers to either an ad or popup chat bubble that is used to chat with support. The popup itself is run through Java (JS is javascript) and normally harml

user_6e4et3

commented

1 month ago

to the conversation:

0

JS/Packed.Agent.W

I continue to get a popup from my Eset NOD32 antivirus when I try to sign in to my Xfinity ISP account. Eset NOD32 Antivirus popup reads Suspicious application removed (JS/Packed.Agent.W) was found when Microsoft Edge tried to access the website (assets.xfinity.com). Access was blocked. Is this a pr

Question

U

I get the same thing, but it's eset smart security premium and google chrome.

user_fmktxx

commented

1 month ago

to the conversation:

1

JS/Packed.Agent.W

I continue to get a popup from my Eset NOD32 antivirus when I try to sign in to my Xfinity ISP account. Eset NOD32 Antivirus popup reads Suspicious application removed (JS/Packed.Agent.W) was found when Microsoft Edge tried to access the website (assets.xfinity.com). Access was blocked. Is this a pr

Question

JS/Packed.Agent.W

I continue to get a popup from my Eset NOD32 antivirus when I try to sign in to my Xfinity ISP account. Eset NOD32 Antivirus popup reads Suspicious application removed (JS/Packed.Agent.W) was found when Microsoft Edge tried to access the website (assets.xfinity.com). Access was blocked. Is this a pr

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Email

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U

Okay, thank you. The purpose of this post is to show you that the shortened link provided by your agent to activate the new tariff is on ESET's blacklist.

user_0u804c

commented

5 months ago

to the conversation:

1

U

Cybersecurity

I just tried to activate my new plan. When I tried to open the link on my PC, I received a block from ESET antivirus. Potentially unwanted content found This web page is on the list of websites with an uncertain reputation or potentially unwanted content and has been blocked. Web protection | Blocke

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U

Closed

Cybersecurity

I just tried to activate my new plan. When I tried to open the link on my PC, I received a block from ESET antivirus. Potentially unwanted content found This web page is on the list of websites with an uncertain reputation or potentially unwanted content and has been blocked. Web protection | Blocke

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Your Home Network

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Well, no. But I think that is an issue with the Xfinity website. I've been using a Firefox bookmark: https://login.xfinity.com/login?c_ds_na=c_ds_na%252Cc_ds_no%252Cc_ds_t... I did not copy/paste the whole URL, but it works. I've been relying on it

JimNBeck

replied

1 year ago

to the conversation:

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U

Email access denied & server not authorized?

I have had comcast.net & now Xfinity email for over 20 years and this morning I am receiving my email access is denied as it is not authorized with my server. Could you please reset my email account. Thanxs, for your support! JV.

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Hey user_dcotwt and @XfinityDilary , I was really hoping this would work for me. I've had this issue since December 11, 2023. It has affected two laptops (Win 11) and one android smart phone. I shut down everything. I've got

getnoldfast

replied

2 years ago

to the conversation:

B

After updating passwords, I can no longer send eMails via Outlook

This morning I logged into xfinity.com and was asked to update my password. I have 4 eMail accounts across 2 different desktops for different family members. I changed the password on two of my accounts. I then went into Outlook and updated the password for those 2 accounts. Right after doing that,

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I saw where a few folks here mentioned the same thing, which makes me think it was something my router (ORBI RBRE960) or BitDefender or ESET (Antivirus, etc) did to prevent my email from functioning correctly. But again, everyone has so many differe

getnoldfast

replied

2 years ago

to the conversation:

0

J

Can not connect to Incoming imap server to receive emails in Outlook

I have chatted twice with agents online and all I am told is that there is a problem and they are working on it. First it was give it 24 hours. I did...Outlook did connect once and I got a couple of emails...this was yesterday. This morning we once again return to not being able to download new emai

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I'm getting a certificate error as well from my ESET antivirus software ... Your message was posted as a comment on a 5 month old topic in the Email forum. You'll be more likely to get help by starting a new topic in the "Sign-In and Account Manag

BruceW

commented

3 years ago

to the conversation:

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U

Unmatching Security Certificate?

Is the security certificate used by Xfinity/Comcast for customer email outdated or incorrect? I have a paid subscription to Bitdefender Total Security, which is one of the best internet security/anti-malware programs available. Whenever I LOG OUT of my Comcast/Xfinity email, I am automatically redir

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U

I'm getting a certificate error as well from my ESET antivirus software, it's giving me the error "Website certificate revoked" when trying to login. When I hit "idm.xfinity/com/myaccount/creat-uid?token=ey..." it says "the certificate used by

user_565540

commented

3 years ago

to the conversation:

0

U

Unmatching Security Certificate?

Is the security certificate used by Xfinity/Comcast for customer email outdated or incorrect? I have a paid subscription to Bitdefender Total Security, which is one of the best internet security/anti-malware programs available. Whenever I LOG OUT of my Comcast/Xfinity email, I am automatically redir

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Z

Could you post your signal stats and error log from your gateway? If you're getting 500mb on a 1.2Gb connection using an ethernet cable it'll probably show up in the signal stats and error log if it's a line problem. A little info on them here

zandor60657

commented

3 years ago

to the conversation:

0

I am not getting anywhere near the 1.2 gb download speed plan on xFi Gateway

I was on the xfinity chat agent who restarted my modem twice and said i would be contacted by someone. yet no one has called? im getting close to 400mbps on wifi and 500on ethernet cat6. I have Dell latitude 5421 with wifi 6 cable nic card. any suggestions?

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@XfinityBrie I cannot create a new xfinity username. When I go to the link(s) given, it asks for me to give my phone number or social security number. No matter which one I give, the site then shows the message "This information doesn't match our re

user_472f3e

replied

4 years ago

to the conversation:

0

X

Hmm, the page didn't load correctly

Hey there, every time I login in the xfinity website, I cannot access my account. The page (https://customer.xfinity.com/?beta=1) shows only Hmm, the page didn't load correctly Refresh page However after click reference page, the page doesn't show any changes. I thought this is because I didn't set

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Z

What speed was your old plan and what are you getting on a speed test now? Gigabit ethernet should top out at 950 or so, and I'd expect 500 out of an 800Mbps WiFi link. 600 tops. Is it really 800 or is it 866? Just asking because 8

zandor60657

commented

4 years ago

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1

U

New modem and new plan, yet still seemingly receiving old plan's speeds to gateway

We recently upgraded our modem to a CAX80 and activated it on our old blast plan to make sure we could continue to use it for wfh. Once we activated it and verified we had a connection, we upgraded some time later to the gigabit+ 1200mbs tier. We have waited more than the 24 hour period, hard power

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I use Eset and I turned off the outgoing mail scan and it did not make a difference.

FamDamily

commented

5 years ago

to the conversation:

0

smtp.comcast.net rejecting login credentials

For some reason smtp.comcast.net is suddenly rejecting our login credentials, preventing us from sending e-mails. This problem is occurring across all of our devices including Windows 10 computers and iOS iPhones and iPads. We haven't changed anything on our side. We've used the same login credentia

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