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Saturday, March 7th, 2026 3:22 PM

JS/Packed.Agent.W virus detected when I access Xfinity pages

My antivirus software (ESET Smart Security) detects the JS/Packed.Agent.W virus attempting to access my computer every time I log into Xfinity or click on any link on the Xfinity website.  ESET breaks the connection, but this is a very concerning, new development.   Are you aware of this?  What's going on with the Xfinity website?   

Please note: I may not have selected the most appropriate "Category" and "Topic" when posting this.

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27.2K Messages

14 days ago

... (ESET Smart Security) detects the JS/Packed.Agent.W

Several posters have reported this recently (see https://forums.xfinity.com/conversations/search?q=ESET&sortKey=RECENT&page=1). The reply at https://forums.xfinity.com/conversations/email/jspackedagentw/699757de0c51890e5b2a3d85?commentId=69978d500c51890e5b2feb5f and the employee post that follows it may help you. 

(edited)

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